Complaints & Appeals Pack

If a student is dissatisfied with their learning experience, or they wish to appeal an assessment descision, they have the right to lodge a formal complaint or appeal. Your policies and procedures must inform your consumers of how and when they can lodge a complaint or an assessment appeal, and of the fair process that will be undertaken to resolve the dispute.

This pack, when implemented, will support your RTO to align to the Standards RTOs for 2025, specifically, clauses 2.1, 2.7 and 2.8.

10% Discount! for VET PD Series subscribers - Use your Voucher Code when purchasing!

File Format

MS Word documents - fully editable & customisable to your brand.

This pack contains:
Complaints Handling POLICY PROCEDURE
Assessment Appeals POLICY PROCEDURE
Complaints Lodgement FORM
Assessment Appeals Review FORM
Complaints & Appeals REGISTER
Consumer Protection POLICY PROCEDURE

Purchasing Agreement

Note that the CWTS Purchasing Agreement V1.0-24 Terms & Conditions apply when purchasing.