Unlock the future of self-assurance 

Transitioning to the revised Standards for RTOs (SRTO) requires a proactive and structured approach to monitoring & evaluation.

Take control of your RTO's compliance and performance with the Quality, Monitoring & Evaluation Pack - an extensive, comprehensive resource designed for VET providers. Whether you're striving to meet the Standards for RTOs 2025 or aiming for excellence in student outcomes, this pack equips you with the tools to drive meaningful improvements.

Take a best practices approach! All resources are also aligned with:

• ISO 9001:2015 Quality management systems — Requirements
• ISO 19011:2018 Guidelines for auditing management systems

25% Discount! for VET PD Series subscribers - Use your Voucher Code when purchasing!

 

    NEW RELEASE!     

 

Outcome Standard 4.4: An NVR registered training organisation undertakes systematic monitoring and evaluation of the organisation to support quality delivery and the continuous improvement of services.

A registered training organisation demonstrates:

1. 1. it has a system in place for monitoring and evaluating its performance with the requirements set out in this instrument [these Standards] and any other instrument [the Compliance Requirements] made under section 185 of the Act, as in force from time to time;
   2. how outcomes derived from monitoring and evaluating its performance are used to inform continuous improvement; and 
   3. it has mechanisms in place to lawfully collect and analyse data including any feedback received from VET students, staff, industry, VET regulators, State and Territory training authorities and employers of current or former VET students.

 

This huge 500+ pages  compliance pack contains 100+ documents & is provided in MS Word & MS Excel formats, allowing easily integration within an RTO’s initial implementation requirements and ongoing practices.

Quality Policy (15+ pages)
Monitoring & Evaluation Plan (70+ pages)
 Audit Program (35+ pages)
Annual M&E Report Format
4x key Annual Review documents
20x Management Tracking Registers
25+ Internal Audit Tools & templates covering all main RTO operating areas

See below for full contents listing!

 

Watch an Overview of the Pack

 

 Time-Saving: No need to start from scratch—customise templates to fit your organisation.

 Comprehensive Coverage: From governance to training delivery, we’ve got you covered.

 Regulatory Alignment: Stay ahead with resources crafted to meet the latest Standards for RTOs.

 Practical Tools: Enhance operational monitoring and drive continuous improvement.

 

The resource includes:

Quality Policy 
Monitoring and Evaluation Plan 
Audit Program 
Annual M&E Report
Continuous Improvement Register 
Improvement Record 
Annual Reviews:

Annual Governance Review 
Annual Management Review 
Annual QMS Review 
Annual Risk Review 

Monitoring Tools:

Advertising Marketing Collateral Review Checklist 
Approved Personnel HR Checklist 
AQF Certification Documentation Issuance Checklist 
Assessment Monitoring Checklist
Assessor Observation Evaluation Checklist 
Child Safe Checklist 
Course Services Delivery Checklist 
Course Services Delivery Reflection 
Key Risk Indicators Monitoring Checklist 
Learning Resources Quality Assurance Checklist 
Pre-Enrolment Application Monitoring Checklist 
Records Evidence Checklist 
Social Media Post Checklist 
Student Records Checklist 
Student Support Services Monitoring Checklist 
Validation Monitoring Checklist 
WHS Inspection Checklist 
Work Environment Checklist 
Workforce Capacity Review Report 

 Management Tracking Registers:

Action Plan
Appeals Register
Complaints Register
Conflict of Interest Register
Continuing Professional Development Register 
Continuing Professional Development Plan
Continuous Improvement Register
Contract Register
Document Register
Internal Audit Register
Marketing Registers
NSW Smart & Skilled Financial Cap RTO Estimator
Risk & Opportunity Registers
Stakeholder Engagement Register
Third Party Agreements Register
Third Party Partner – Details Register
Training Products Register
Validation Register
VET Personnel Register
Whistleblower Register
WHS Register

Internal Audit Tools:

Audit Plan Template 
Opening Meeting Record 
Closing Meeting Record 
Document Request Form 
Internal Audit Tool - Access, Equity, Student Support & Wellbeing Processes 
Internal Audit Tool - Assessment 
Internal Audit Tool - Child Safe Environments Processes 
Internal Audit Tool - Complaints and Appeals Processes 
Internal Audit Tool - Conflict of Interest and Whistleblower Processes 
Internal Audit Tool - Course Services Review 
Internal Audit Tool - Disability Standards for Education 
Internal Audit Tool - Financial Management Processes 
Internal Audit Tool - Governance Process 
Internal Audit Tool - Interview Template 
Internal Audit Tool - Issuance of AQF Certification Documentation 
Internal Audit Tool - Marketing Compliance 
Internal Audit Tool - Pre-enrolment Application Processes 
Internal Audit Tool - Privacy 
Internal Audit Tool - Quality Process 
Internal Audit Tool - Records Management Processes 
Internal Audit Tool - Risk Process 
Internal Audit Tool - Stakeholder Engagement Processes 
Internal Audit Tool - Standards for RTOs 2015 
Internal Audit Tool - Standards for RTOs 2025
Internal Audit Tool - Student Recruitment and Marketing Processes 
Internal Audit Tool - Template
Internal Audit Tool - Third-party Arrangement Processes 
Internal Audit Tool - Training Processes 
Internal Audit Tool - Validation Process 
Internal Audit Tool - VET Personnel Processes 
Internal Audit Tool - Web Content WCAG 2.2 
Internal Audit Tool - Website Compliance 
Internal Audit Tool - Work Health and Safety Processes 
Internal Audit Tool - Workforce Management Processes 
Internal Audit Tool - Working under Direction Arrangements Process 

 Stakeholder Surveys - by operational area for ease of use:

Course Services Delivery Reflection 
Internal Audit Reflection
Stakeholder Survey - Access, Equity, Student Support & Wellbeing 
Stakeholder Survey - Assessors - Assessment Judgements 
Stakeholder Survey - Assessment 
Stakeholder Survey - Child Safe Environments 
Stakeholder Survey - Complaints Appeals 
Stakeholder Survey - Complaint Appeal Post-resolution 
Stakeholder Survey - Conflict of Interest 
Stakeholder Survey - Course Services Review 
Stakeholder Survey - Credit Transfer
Stakeholder Survey - Disability Standards for Education 
Stakeholder Survey - Financial Management 
Stakeholder Survey - Governance 
Stakeholder Survey - Inclusive Practices
Stakeholder Survey - Issuance of AQF Certification Documentation 
Stakeholder Survey - Personnel Requirements 
Stakeholder Survey - Pre-enrolment Application 
Stakeholder Survey - Privacy 
Stakeholder Survey - Quality
Stakeholder Survey - Recognition of Prior Learning
Stakeholder Survey - Records Management 
Stakeholder Survey - Risk Culture 
Stakeholder Survey - Stakeholder Engagement 
Stakeholder Survey - Student Recruitment and Marketing 
Stakeholder Survey - Third-party Arrangements 
Stakeholder Survey - Training 
Stakeholder Survey - Website 
Stakeholder Survey - Whistleblower Post-resolution 
Stakeholder Survey - Work Environment Post-placement 
Stakeholder Survey - Work Health and Safety 
Stakeholder Survey - Workforce Management 
Stakeholder Survey - Working under Direction 
Validation Reflection 
Employer Survey - Overall 
Industry Community External Stakeholder Survey - Overall 
Personnel Survey - Overall 
Student Survey - Overall 

 

Once purchased, all updates are free, ongoing!

17 March 2025

Version 5 of the resource has been updated for the Outcome Standards – found in the National Vocational Education and Training Regulator (Outcome Standards for NVR Registered Training Organisations) Instrument 2025, the Compliance Requirements (including the Fit and Proper Person Requirements and NRT Logo Conditions of Use Policy) – found in the National Vocational Education and Training Regulator (Compliance Standards for NVR Registered Training Organisations and Fit and Proper Person Requirements) Instrument 2025, and the Credential Policy (March 2025).

Version 4 of the resource now includes 20x Management Tracking Registers.

Version 3 of the resource has been updated to include a new Internal Audit Reflection & additional Internal Audit Tool Template.

Version 2 of the resource has been updated to include updated information in the M&E Plan on operational monitoring and validation, and also inclusion of new Key Risk Indicators Monitoring Checklist & Annual M&E Report.