Tips for addressing common records issues

Key items to look for in everyday RTO records monitoring.

RTOs often have a range of 'daily cross-checks' set up to pick up small records challenges on an ongoing basis. But does the team know what to look out for?

In this RTO administration focused webinar recorded in March 2025, veteran VET expert & auditor Phill Bevan considers daily quality control and inspection processes (yes those spot checks!) that pick up the small items before they become big items! 

Discussing student files, enrolment documentation, assessment records and personnel files, explore the top 10 general records issues that the vetr team continue to find when undertaking RTO audits and how to support your team to find them early!

A vetr pack of 10+ Monitoring Tools  are also provided to participants for your use.

2 hours in duration

Free! for VET PD Series subscribers - Register via Special Events EXTRA!

    180+ Registrations!     

What we cover

  Common RTO records evidence & processes

  Key quality control & inspection practices

  Top 10 records issues being found in RTO internal audits

  Common RTO administration processes for robust records compliance

  Tips for addressing common records issues

Previous participant feedback...
I found that Phill was very engaging & obviously knowledgeable
I've been involved in the RTO world for 23 years, but again left today's session with great tips, advice & knowledge
I look forward to other webinars
It was all very informative no matter how long you have a been in the RTO world
Great knowledge
I was very impressed - thank you
I have thoroughly enjoyed the presenter & learned a lot form him
Facilitator very enthusiastic about the subject & engaging
Informative & very interesting
Practical suggestions & recommandations
I thought the presentation was very good, as was the presenter
Phill's explanations are great & the take aways are very useful
Phill is very knowledgeable & an excellent presenter
A lot of information, hints & tips to consider when implementing in our RTO
Phill's knowledge of VET is exceptional & he is a great facilitator
I always glean additional knowledge when i participate with vetr :)
Very informative.
Excellent presentation today!
Fantastic webinar. I really enjoyed it

Our Presenter

Phill Bevan - vetr Community Advisor

Phill is a highly respected expert in the VET sector, with 25 years experience working with hundreds of public, not-for-profit, private & enterprise VET providers. He specialises in strategic execution, quality management systems & standards implementation, offering unparalleled expertise in aligning organisational strategy with regulatory compliance & quality outcomes. He has lead various strategy projects with well-known brand public institutions, government-owned enterprises & departments, universities & private sector entities.

Phill's extensive experience includes successfully guiding diverse organisations through complex regulatory landscapes, leveraging his strategic insight & quality systems expertise to drive sustainable business improvements. His in-depth knowledge spans all key VET sector operating requirements, including strategic & business planning, risk management & continuous quality improvement. He has established many new RTO operations over the last two decades, including the additional achievement of ISO certification for VET providers where desired, and has implemented new Quality Management Systems (QMS) in government departments, public companies, universities, national associations & large private RTO networks.

As a qualified auditor, he has conducted 500+ internal & external audits, including as a lead auditor in external audits for a National Regulator, & has provided invaluable support to myriad VET providers during 70+ ASQA regulator audits across six states & territories. He has held international certification with Exemplar Global & Fellow status with the AHRI. With qualifications in the BSZ, TAA, and TAE training packages at Certificate IV and Diploma levels, complemented by a Master of Education (Adult Education focus) specialising in competency-based training, Phill combines academic rigour with practical application. His strategic approach & proven track record make him a sought-after advisor for organisations across various industry sectors aiming to maintain a robust strategic fit & achieve quality-focused operational performance.

 A Statement of Participation is available for issue on completion of viewing the video replay.

CORE AREAS

TRAINING (Revised SRTO) - VOCATIONAL TRAINING INCLUDING COMPETENCY-BASED TRAINING (SRTO2015)

• The Vocational Education & Training Sector
  
  • Interpret VET policy context
  • Operate within VET delivery and compliance frameworks