Skip to content
Replays Calendar view

Virtual Trainer’s First Aid Kit – 11 Ways to Manage Challenging Learner Behaviours Online

Purchase for $55.00 (AUD) incl. GST

Common “difficult” learner behaviours experienced in virtual training

Every teacher/trainer encounters difficult behaviours and situations in their career. The behaviour of a few can have an enormous impact on the whole, and as a result can critically injure the success of your programs. These challenges have only amplified with the shift towards more online learning options. But wouldn’t it be great to have some sort of trainer’s first aid kit of items to get your sessions out of intensive care! 

This session with Marc Ratcliffe recorded in 2022 discusses 11 proven strategies aimed at minimising difficult behaviours when presenting online and models winning techniques that will help the virtual trainer to create a positive and exciting program for their learners.

Key Outcomes:

  • Identify common “difficult” learner behaviours experienced in virtual training
  • Outline four (4) key categories of strategies used to overcome these behaviours
  • Develop an awareness of how to minimise the influence of difficult behaviours on the learning of a virtual group
  • Identify eleven (11) specific ways to reduce the impact of difficult behaviours in a virtual training setting.


Replay details

Duration: 1 hour

Investment: $55.00 inc GST.

10% Discount! for VET PD Series subscribers - Use your Voucher Code when registering!


Marc Ratcliffe - CEO, MRWED Training and Assessment

Marc is a multi-award-winning trainer, author and education entrepreneur. He is the CEO and founder of MRWED Training and Assessment, a private RTO that specialises in Trainer Training. He is a strong advocate for "edu-tainment" and believes that learner involvement and fun are integral to student success. He continues to be an in-demand conference speaker and workshop facilitator, having presented at more than 50 conferences in a dozen countries in the past decade and was recently named as the winner of the “Best Training and Development Leadership” Award at the World Training and Development Congress.


   A Statement of Participation is issued on completion of PD activities.



  • Facilitating Training
    • Prepare session plans
    • Deliver and facilitate training sessions
    • Support and monitor learning


  • Supporting Learning
    • Interpret learning environment and delivery requirements
    • Establish the learning-facilitation relationship
    • Support and monitor learning
    • Maintain and develop the learning-facilitation relationship
    • Close and evaluate the learning-facilitation relationship



The following statements are received when the course is completed:

MRWED Statement of Participation
Back to top