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Complaints & Appeals Registers



The Complaints & Appeals Registers  have been designed to assist RTOs in effectively tracking and managing complaint and appeal functions in services delivery.

The registers have been aligned to Standards for RTOs 2015 compliance requirements and also aligned to ISO 10002:2014 Quality management — Customer satisfaction — Guidelines for complaints handling in organisations.

Inbuilt drop down lists ensure compliance information is consistently applied and allows for ease of future data sorting and analysis.

Version 3  has been updated for compliance to the Standards for Registered Training Organisations Amendment (VET Workforce Support) Instrument 2024 for items commencing 1 March 2024.

Version 2 of the resource has been updated for the new 2022 Victorian Child Safe Standards.

10% Discount! for VET PD Series subscribers - Use your Voucher Code when registering!


The resource is provided in MS Excel format and is easily uploaded to GDrive and converted to Google Sheets for online cloud based use with your RTO team.

Easy customisation and use in your RTO – a huge time saver.


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