The Complaints & Appeals Records  have been developed, as a time saving template, to support RTO permission and records requirements.

The records have been aligned to Standards for RTOs 2015 compliance requirements and also aligned to ISO 10002:2014 Quality management — Customer satisfaction — Guidelines for complaints handling in organisations.

Version 3  has been updated for compliance to the Standards for Registered Training Organisations Amendment (VET Workforce Support) Instrument 2024 for items commencing 1 March 2024.

Version 2  of the resource has been updated for the new 2022 Victorian Child Safe Standards.

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The resource is provided in MS Word format and has also been aligned to the vetr Management Registers resource for tracking of all records as they occur.

Easy customisation and use in your RTO.