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Virtual Trainer’s First Aid Kit – 11 Ways to Manage Challenging Learner Behaviours Online

Purchase for $55.00 (AUD) incl. GST

Minimise the influence of difficult behaviours on the learning of a virtual group 

Every teacher/trainer encounters difficult behaviours and situations in their career. The behaviour of a few can have an enormous impact on the whole and as a result can critically injure the success of your programs. These challenges have only amplified with the shift towards more online learning options. But wouldn’t it be great to have some sort of trainer’s first aid kit of items to get your sessions out of intensive care!

This session will discuss 11 proven strategies aimed at minimising difficult behaviours when presenting online and will model winning techniques that will help the virtual trainer to create a positive and exciting program for their learners.


Webinar details

Date: Thursday 16 June 2022

Time: 1pm AEST (Sydney, Melbourne, Brisbane)

Duration: 1 hour

Investment: $55.00 inc GST.

10% Discount! for VET PD Series subscribers - Use your Voucher Code when registering!

What participants' said the last time this topic ran

Thank you Marc for your tried and true skills, knowledge & expertise - you brought my attention to some to do that are outside of the box I am used to such as devising puzzles & the parking lot

Thank you enjoyed the session

Think this was very well managed & engaging by Marc. It was jam packed with valuable tips and tricks to experiment with

Today the webinar was really useful, clear & concise

All information presented was practical, useful & doable

Simple strategies that actually work

Variety of ideas that I could then think about how to apply in my situation

New (FUN) terminology learnt as a result of watching


Key outcomes

  • Identify common “difficult” learner behaviours experienced in virtual training 
  • Outline four (4) key categories of strategies used to overcome these behaviours 
  • Develop an awareness of how to minimise the influence of difficult behaviours on the learning of a virtual group 
  • Identify eleven (11) specific ways to reduce the impact of difficult behaviours in a virtual training setting


Marc Ratcliffe - CEO, MRWED Training and Assessment

Marc is a multi-award-winning trainer, author and education entrepreneur. He is the CEO and founder of MRWED Training and Assessment, a private RTO that specialises in Trainer Training. He is a strong advocate for "edu-tainment" and believes that learner involvement and fun are integral to student success. He continues to be an in-demand conference speaker and workshop facilitator, having presented at more than 50 conferences in a dozen countries in the past decade and was recently named as the winner of the “Best Training and Development Leadership” Award at the World Training and Development Congress.


   A Statement of Attendance is issued on completion of live event activities.

Note the video recording of the live event will be available to all participants within 48 hours after the event.


Vocational Training including Competency-Based Training

  • Facilitating Training
    • Deliver and facilitate training sessions
    • Support and monitor learning



The following statements are received when the course is completed:

MRWED Statement of Attendance
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