What are our Obligations for Complaints & Appeals?
Understanding the requirements for handling complaints & appeals
Complaints handled well are an opportunity to turn a dissatisfied student or stakeholder into one that has their needs met. They are also a great way to identify opportunities for improvement.
By understanding the requirements for handling complaints and appeals your RTO will better meet the needs of students and stakeholders while achieving compliance.
What we'll cover:
- Requirements of the Standards
- The difference between a complaint and an appeal
- Responding to complaints and appeals
- Common non compliance
- Recordkeeping requirements
Date: Thursday 16 September 2021
Time: 11am AEST (Brisbane, Melbourne, Sydney)
Duration: 1 hour
Investment: $55.00 inc GST.
Book at least 7 days prior using the discount code TVG-APPEAL to receive a 10% discount.
20% discount! for VET PD Series subscribers - Use your Voucher Code when registering!
Angela McGregor started her career in the VET sector in the late 1990's.
Starting as a hospitality trainer, then delivering the Workplace Trainer Category 2 and progressing to manager before deciding to take a leap of faith mid 1999 and become a consultant. Additional to running the consultancy in January of 2003 Angela registered her own RTO offer business qualifications and the TAFE, which she went onto sell in 2012 .
Angela brings this first hand experience of juggling compliance with business to the consulting services she provides. While Angela is passionate about all things compliance her areas of speciallity are course accreditation, assessment development and administration. Angela has away of making people relaxed even during the most stressful audit experience and is known for making what seems complex, simple and easy to understand .
A Statement of Attendance is issued on completion of live event activities.
Note the recording of the live event will be available to all participants for 30 days only after the event.
The following statements are received when the course is completed:
|The VET Gurus Certificate of Participation|