Providing academic, LLND, & wellbeing support—& recording actions taken

Quality Area 2 dedicates requirements to student support & progress monitoring. Practical guidance implementing compliant systems, tracking progression effectively, & documenting support interventions.

Webinar details

Date: Thursday 17 September 2026

Time: 10.00am AEST (Sydney, Melbourne, Brisbane)

Duration: 2 hours

Investment: $99.00 inc GST.

10% Discount! for VET PD Series subscribers - Use your Voucher Code when registering!

Topics

• Focus on student support, engagement, and progress monitoring.
• Processes for identifying and responding to learner needs.
• Tools and methods for monitoring engagement and progression.
• Providing academic, LLND, and wellbeing support—and recording actions taken.
• Maintaining audit-ready records of support and monitoring activities.

Why Attend

• STUDENT SUCCESS: Quality Area 2 demands active support.
• Build systems that monitor progress and document everything.

Target Audience

• Student Support Officers
• Training Managers
• Compliance staff

Presenters

Michelle Newman

Michelle Newman is widely recognised as one of the most outstanding CEOs in the Australian vocational education sector, with over 25 years of experience leading transformative change and driving excellence. As Chief Executive Officer of Career Calling International, Michelle has established a reputation for visionary leadership, innovation, and an unwavering commitment to quality. Her expertise encompasses compliance, quality assurance, and the development and implementation of integrated management systems, ensuring organisational alignment with the VET Quality Framework, ESOS Act, and State Regulatory Authority requirements.

Michelle’s leadership is underpinned by a comprehensive suite of internationally recognised certifications, including ISO 9001:2015 (Quality Management Systems), ISO 14001:2015 (Environmental Management Systems), ISO 45001:2018 (Occupational Health and Safety Management Systems), ISO 22000:2018 (Food Safety Management Systems), ISO 27001:2013 (Information Security Management Systems), ISO 19011:2018 (Guidelines for Auditing Management Systems), as well as Lean Six Sigma Yellow Belt (LSSYB) and Lean Six Sigma Green Belt (LSSGB).

These qualifications reflect her systems-thinking approach and commitment to continuous improvement, risk management, and operational excellence. Throughout her career, Michelle has excelled as a facilitator, coach, lead assessor, and learning and compliance manager, developing and implementing training strategies, policies, and quality assurance frameworks. She is renowned for her collaborative leadership style, her ability to inspire teams, and her work in formalising processes and metrics to elevate organisational performance.

Sukh Sandhu

Sukh Sandhu is an award-winning leader and one of the most influential figures in the Australian vocational education and training sector, with over 30 years of distinguished experience. Renowned for his visionary leadership and entrepreneurial drive, Sukh has played a pivotal role in shaping compliance, quality assurance, and risk management standards across the industry. As Managing Director of RTO Training and Consulting Group and a driving force behind Career Calling International and CAQA, he has guided organisations to achieve and sustain the highest benchmarks of excellence, innovation, and regulatory compliance. Sukh’s expertise is underpinned by an exceptional academic and professional background, including a Master of Laws, three MBAs, three master’s degrees in IT and systems, Master of Project Management, Graduate Diploma of Management Learning, Diplomas in Training Design and Development, Vocational Education and Training, Work Health and Safety, and Quality Auditing, as well as Advanced Diplomas in Management, Marketing, Human Resources, and Information Technology.

He is currently completing the final stages of his Doctorate from Golden Gate University, California. Sukh is also a certified lead auditor and consultant, holding internationally recognised certifications such as ISO 9001:2015 (Quality Management Systems), ISO 14001:2015 (Environmental Management Systems), ISO 45001:2018 (Occupational Health and Safety Management Systems), ISO 22000:2018 (Food Safety Management Systems), ISO 27001:2013 (Information Security Management Systems), ISO 19011:2018 (Guidelines for Auditing Management Systems), and Lean Six Sigma White, Yellow, and Green Belt qualifications.

Throughout his career, Sukh has participated in thousands of internal and external audits, provided consultancy to RTOs, TAFEs, universities, and government agencies, and held executive roles including CEO, National Compliance and Quality Assurance Manager, and Senior Instructional Designer. He is the editor of Australia’s most popular vocational education and training magazine, The VET Sector, and has been recognised as a Fellow of the Australian Institute of Training and Development (FAITD), reflecting his significant contributions to the profession.

 A Statement of Attendance is available for issue on completion of the event's activities. 

The recording of the live event will be available to participants for 30 days after the event.

CORE AREAS

ENGAGING AND SUPPORTING VET STUDENTS

• Supporting Learning
  
  • Support individual and group learning