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Excellence in Customer Service

Purchase for $195.00 (AUD) incl. GST

Identify methods of creating this positive first impression - Virtual Workshop

Customer service excellence exists in the mind of the client, it doesn’t matter what we think. If a client has received great service in their view, then they have. Conversely if a client believes they have received poor service in their eyes, then they have!  What we can do is to provide our levels of customer service in a consistent manner.

This workshop discusses some of the challenges in providing excellence in service and highlights strategies that enable excellence in service to be “seen” by our client base.


Webinar details

Date: Tuesday 25 June 2023

Time: 9.30am AEST (Sydney, Melbourne, Brisbane)

Duration: 3 hour

Investment: $195.00 inc GST.

10% discount! for VET PD Series subscribers - Use your Voucher Code when registering!

Note this event is not recorded.



Participants who are involved in any level of customer relation and ensuring effective customer service occurs within and outside the Business.


Topics Covered

  • Understand the importance of creating a positive first impression
  • Identify methods of creating this positive first impression
  • Identify effective strategies that promote professional, customer-centred communication both via the telephone and face to face
  • Understand the importance of professional speech and habits
  • Recognise the importance of the internal customer as a vital component of a successful organization
  • Identify different types of clients we deal with in the workplace and strategies to deal effectively with them
  • Understand the importance of our behaviour in dealing effectively and efficiently with all types of clients
  • Understand the importance that effective listening and questions skills have when promoting excellence in service
  • Understand the importance of dealing with complaints professionally at all times
  • Identify where a “team environment” can assist the provision of excellence in service to our customer base.



Michael Harrington

Michael is a learning & development professional with over 28 years’ experience in his field, and a specialisation in effective leadership, training others, sales and sales management consulting. During that time Michael has worked in a number of different industry sectors, lecturing at universities, and providing coaching, training and consulting solutions for organizations around Australia, New Zealand, Singapore, China and Hong Kong, focusing mainly in the areas of leadership, coaching and mentoring, sales, negotiation skills, presentation skills, customer service and time management.

Masters of Ed. Training &Development (Melbourne) Post. Grad. Diploma Training &Development (Melbourne) Cert IV W/place Training & Assessing Graduate Diploma. Information Technology (Deakin) Diploma Primary Teaching


A Statement of Attendance is issued on completion of live event activities.



The following statements are received when the course is completed:

VDC - Certificate of Attendance
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