WEBVTT 00:00:09.058 --> 00:00:09.538 Hey there. 00:00:09.579 --> 00:00:10.239 In this video, 00:00:10.259 --> 00:00:11.500 we're looking at VETA's 00:00:11.679 --> 00:00:12.640 Working Under Direction 00:00:12.679 --> 00:00:13.859 Pack and how all of the 00:00:13.939 --> 00:00:14.781 templates and tools 00:00:14.801 --> 00:00:16.080 available in this pack can 00:00:16.120 --> 00:00:17.541 support VET providers to 00:00:17.580 --> 00:00:19.602 implement robust quality 00:00:19.641 --> 00:00:20.501 arrangements for the 00:00:20.621 --> 00:00:22.643 supervision of individuals 00:00:22.722 --> 00:00:23.663 who are working under 00:00:23.682 --> 00:00:24.603 direction and the general 00:00:24.663 --> 00:00:26.903 management of those arrangements. 00:00:27.324 --> 00:00:28.324 Now, before we get started, 00:00:28.364 --> 00:00:29.606 let's just have a couple of 00:00:29.686 --> 00:00:31.606 reflection questions and 00:00:31.687 --> 00:00:32.387 think about what's 00:00:32.406 --> 00:00:34.228 happening in your provider at the moment. 00:00:34.268 --> 00:00:35.469 How do you know that your 00:00:35.569 --> 00:00:37.271 system for monitoring those 00:00:37.591 --> 00:00:38.932 who are working under direction, 00:00:39.351 --> 00:00:41.012 including any industry experts, 00:00:41.213 --> 00:00:42.033 is effective? 00:00:42.814 --> 00:00:43.694 How do you monitor and 00:00:43.734 --> 00:00:44.774 review the performance of 00:00:44.795 --> 00:00:45.936 your staff to identify 00:00:46.036 --> 00:00:47.595 opportunities for 00:00:47.735 --> 00:00:48.877 improvement and also for 00:00:48.917 --> 00:00:49.777 professional development? 00:00:50.578 --> 00:00:52.158 How do you facilitate access 00:00:52.198 --> 00:00:52.978 to that professional 00:00:53.018 --> 00:00:54.118 development for your staff? 00:00:54.158 --> 00:00:55.399 And when we're talking about staff here, 00:00:55.460 --> 00:00:57.401 we're including those who 00:00:57.441 --> 00:00:59.182 may be working under direction. 00:00:59.701 --> 00:01:00.343 In this video, 00:01:00.383 --> 00:01:01.404 we are going to be looking 00:01:01.584 --> 00:01:02.765 at those arrangements for 00:01:02.784 --> 00:01:03.585 working under direction 00:01:03.604 --> 00:01:04.566 with the Standards for RTOs, 00:01:05.706 --> 00:01:07.087 and then looking again at 00:01:07.128 --> 00:01:08.388 how the VETA Working Under 00:01:08.409 --> 00:01:09.250 Direction Pack can be 00:01:09.310 --> 00:01:10.210 supporting providers to 00:01:10.311 --> 00:01:11.090 implement quality 00:01:11.131 --> 00:01:12.733 arrangements as they're 00:01:12.852 --> 00:01:14.394 using individuals working 00:01:14.554 --> 00:01:15.215 under direction. 00:01:15.674 --> 00:01:16.234 And there's a couple of 00:01:16.254 --> 00:01:17.036 places we need to be 00:01:17.075 --> 00:01:18.236 looking at in the Standards 00:01:18.296 --> 00:01:19.278 for RTOs when we're 00:01:19.878 --> 00:01:22.480 considering those who are 00:01:22.680 --> 00:01:23.822 working under direction. 00:01:23.841 --> 00:01:24.602 I'm just going to bring 00:01:24.641 --> 00:01:25.462 those standards up. 00:01:27.182 --> 00:01:28.082 In the first instance, 00:01:28.143 --> 00:01:29.084 I'd highlight that the 00:01:29.183 --> 00:01:31.486 definitions for personnel 00:01:31.527 --> 00:01:33.808 have changed under the standards for RTOs, 00:01:33.828 --> 00:01:34.650 twenty twenty five. 00:01:35.191 --> 00:01:36.371 So firstly, 00:01:36.671 --> 00:01:38.734 an assessor is an individual 00:01:38.775 --> 00:01:41.137 who determines a student's competency. 00:01:41.658 --> 00:01:43.900 So that would make sense in 00:01:43.959 --> 00:01:46.242 terms of the previous 00:01:46.382 --> 00:01:47.703 understanding direction. 00:01:48.424 --> 00:01:51.308 includes an individual providing oversight, 00:01:51.608 --> 00:01:52.227 guidance, 00:01:52.468 --> 00:01:54.129 and quality assurance to ensure 00:01:54.170 --> 00:01:55.210 the quality of training and 00:01:55.230 --> 00:01:56.531 assessment being delivered 00:01:56.912 --> 00:01:58.274 by another individual. 00:01:58.433 --> 00:01:59.575 So that's what we're talking 00:01:59.594 --> 00:02:00.234 about when we're saying 00:02:00.296 --> 00:02:01.736 working under direction. 00:02:01.757 --> 00:02:04.039 And then when we think about trainer, 00:02:04.078 --> 00:02:05.000 this is the interesting one 00:02:05.040 --> 00:02:05.959 that I wanted to call out. 00:02:06.240 --> 00:02:07.382 Trainer means a person who 00:02:07.581 --> 00:02:09.463 undertakes training for or 00:02:09.604 --> 00:02:11.746 on behalf of an RTO. 00:02:12.126 --> 00:02:12.246 Now, 00:02:12.286 --> 00:02:13.747 that doesn't mean that person needs to 00:02:13.766 --> 00:02:14.367 be qualified. 00:02:16.344 --> 00:02:17.064 I'll just say that again. 00:02:17.145 --> 00:02:17.806 That doesn't mean that 00:02:17.825 --> 00:02:19.127 person needs to be qualified. 00:02:19.526 --> 00:02:22.788 They are undertaking training. 00:02:22.828 --> 00:02:25.210 They may indeed be working under direction, 00:02:25.830 --> 00:02:26.790 undertaking training. 00:02:26.811 --> 00:02:27.830 So that definition for 00:02:27.850 --> 00:02:29.171 trainer has changed in the 00:02:29.192 --> 00:02:30.752 standards for RTOs, 00:02:30.772 --> 00:02:32.133 just something to be 00:02:32.233 --> 00:02:33.114 mindful of as we're 00:02:33.133 --> 00:02:35.134 thinking about the use of 00:02:35.235 --> 00:02:36.496 individuals working under direction, 00:02:36.536 --> 00:02:38.257 including industry experts. 00:02:38.896 --> 00:02:40.737 Now, in terms of the outcome standards, 00:02:40.758 --> 00:02:41.579 what we want to be looking 00:02:41.639 --> 00:02:42.899 at is quality area three, 00:02:43.259 --> 00:02:44.099 the vet workforce, 00:02:44.120 --> 00:02:44.740 and we're going to be 00:02:44.919 --> 00:02:45.841 sneaking down and looking 00:02:45.881 --> 00:02:47.722 particularly at standard three point two, 00:02:48.122 --> 00:02:49.603 but maybe also a quick 00:02:49.643 --> 00:02:51.163 sneak at three point three as well. 00:02:51.723 --> 00:02:52.724 So if we're looking at 00:02:52.764 --> 00:02:54.105 standard three point two here, 00:02:54.126 --> 00:02:55.485 we're talking about trainer 00:02:55.506 --> 00:02:57.067 and assessor competencies and again, 00:02:57.127 --> 00:02:57.627 remembering 00:02:58.407 --> 00:02:59.889 trainer doesn't necessarily 00:02:59.949 --> 00:03:01.848 need to be a qualified person. 00:03:01.929 --> 00:03:02.949 They could be an individual 00:03:02.969 --> 00:03:04.090 working under supervision. 00:03:04.650 --> 00:03:05.610 So training and assessment 00:03:05.631 --> 00:03:06.711 is delivered to VET 00:03:06.751 --> 00:03:07.752 students by credentialed 00:03:07.792 --> 00:03:08.972 people with current skills 00:03:08.991 --> 00:03:10.331 and knowledge in training and assessment. 00:03:10.752 --> 00:03:12.272 And the three performance indicators here, 00:03:12.552 --> 00:03:13.394 training and assessment is 00:03:13.633 --> 00:03:15.593 only delivered by persons 00:03:15.614 --> 00:03:17.275 who hold appropriate credentials, 00:03:17.775 --> 00:03:19.376 but where the credential 00:03:19.415 --> 00:03:20.575 permits a person to deliver 00:03:20.616 --> 00:03:22.137 any training under direction 00:03:22.817 --> 00:03:24.518 The organisation has systems 00:03:24.557 --> 00:03:26.019 in place that ensure the 00:03:26.079 --> 00:03:28.221 person does not make assessment judgments, 00:03:28.741 --> 00:03:30.602 may be supporting assessment, 00:03:30.701 --> 00:03:31.723 may be involved in the 00:03:31.763 --> 00:03:32.623 collection of evidence, 00:03:32.644 --> 00:03:34.485 but not making the assessment judgment. 00:03:34.905 --> 00:03:35.325 So again, 00:03:35.346 --> 00:03:36.806 back to that definition of assessor. 00:03:37.266 --> 00:03:38.348 And delivering quality 00:03:38.448 --> 00:03:39.608 training and assessment. 00:03:39.669 --> 00:03:41.349 Ensures all trainers and assessors, again, 00:03:41.370 --> 00:03:42.670 that word trainer is anyone 00:03:42.711 --> 00:03:44.852 doing delivery, not just assessors. 00:03:45.032 --> 00:03:46.532 So it could be anyone under direction, 00:03:46.592 --> 00:03:47.753 could be an industry expert, 00:03:48.153 --> 00:03:49.054 that's anyone doing 00:03:49.093 --> 00:03:50.895 deliveries captured by the word trainer, 00:03:51.656 --> 00:03:52.537 undertaking professional 00:03:52.556 --> 00:03:53.697 development to maintain 00:03:53.836 --> 00:03:54.518 current skills and 00:03:54.538 --> 00:03:55.858 knowledge in training and assessment, 00:03:56.338 --> 00:03:57.118 including skills and 00:03:57.139 --> 00:03:57.960 knowledge relating to 00:03:58.000 --> 00:04:00.080 engaging and supporting VET students. 00:04:00.640 --> 00:04:01.542 And then when we're thinking 00:04:01.581 --> 00:04:05.183 about outcomes standard three point three, 00:04:05.443 --> 00:04:06.125 training assessments 00:04:06.145 --> 00:04:07.164 delivered by persons with 00:04:07.224 --> 00:04:08.205 current industry skills and 00:04:08.246 --> 00:04:09.086 knowledge relevant to the 00:04:09.105 --> 00:04:09.687 training product. 00:04:10.526 --> 00:04:12.207 All persons delivering 00:04:12.247 --> 00:04:13.889 training or assessment have 00:04:13.929 --> 00:04:15.189 the industry competencies 00:04:15.530 --> 00:04:16.930 and skills required to be 00:04:16.971 --> 00:04:19.151 delivered or assessed and 00:04:19.252 --> 00:04:21.293 maintain an understanding 00:04:21.553 --> 00:04:23.314 of current industry practice. 00:04:23.355 --> 00:04:25.615 So there we've got that clarification. 00:04:25.915 --> 00:04:27.076 The definition for current 00:04:27.096 --> 00:04:28.858 industry skills has been repealed. 00:04:29.418 --> 00:04:31.360 under the Standards for RTOs, 00:04:31.781 --> 00:04:35.365 and in the Standards for RTOs , 00:04:32.922 --> 00:04:35.783 we have this new concept of 00:04:36.324 --> 00:04:37.326 current industry skills. 00:04:37.406 --> 00:04:38.367 What we have to demonstrate 00:04:38.447 --> 00:04:40.048 is an understanding of 00:04:40.428 --> 00:04:41.790 current industry practices 00:04:41.850 --> 00:04:43.291 relevant to what we're delivering. 00:04:43.672 --> 00:04:44.973 And where we're engaging experts, 00:04:46.238 --> 00:04:47.139 for the delivery. 00:04:47.540 --> 00:04:48.439 We're doing so with 00:04:48.519 --> 00:04:50.120 reference to the training 00:04:50.161 --> 00:04:51.360 product or the student 00:04:51.380 --> 00:04:53.382 cohort in response to a 00:04:53.422 --> 00:04:54.341 specific need for that 00:04:54.401 --> 00:04:55.422 expert being engaged. 00:04:55.461 --> 00:04:55.963 And then again, 00:04:55.983 --> 00:04:57.302 we have a system in place 00:04:57.742 --> 00:04:59.343 for ensuring those industry 00:04:59.384 --> 00:05:01.024 competencies and skills and 00:05:01.043 --> 00:05:02.185 that they're only working, 00:05:02.625 --> 00:05:03.904 authorised to work under 00:05:03.944 --> 00:05:05.346 the direction of a person 00:05:05.365 --> 00:05:07.105 with the appropriate credentials. 00:05:07.826 --> 00:05:09.146 They may be involved in the 00:05:09.187 --> 00:05:10.048 assessment judgment, 00:05:10.148 --> 00:05:11.848 as I was just mentioning before, 00:05:11.908 --> 00:05:12.869 supporting assessment, 00:05:12.949 --> 00:05:13.728 collecting evidence, 00:05:14.249 --> 00:05:15.949 but they cannot undertake 00:05:15.990 --> 00:05:16.949 the assessment judgment. 00:05:16.970 --> 00:05:19.271 They may work alongside a 00:05:20.130 --> 00:05:21.831 qualified assessor to do 00:05:21.872 --> 00:05:22.932 that assessment judgment. 00:05:23.572 --> 00:05:27.995 So whether it's an industry 00:05:28.014 --> 00:05:29.095 expert or whether it's one 00:05:29.115 --> 00:05:30.115 of the other categories who 00:05:30.156 --> 00:05:31.396 can work under direction, 00:05:31.675 --> 00:05:32.456 there's a whole range of 00:05:32.497 --> 00:05:33.497 obligations there that we 00:05:33.536 --> 00:05:34.476 need to be thinking about 00:05:34.817 --> 00:05:36.458 in terms of the definitions for the terms, 00:05:36.497 --> 00:05:38.038 in terms of the expectations around 00:05:38.990 --> 00:05:40.752 who can do what under those 00:05:40.771 --> 00:05:42.312 definitions with the scope of practice, 00:05:42.952 --> 00:05:44.533 and then the system that we 00:05:44.552 --> 00:05:45.934 have in place for the 00:05:45.973 --> 00:05:47.774 supervision of those 00:05:47.853 --> 00:05:49.095 individuals under direction. 00:05:49.175 --> 00:05:50.134 How are we going about 00:05:50.214 --> 00:05:51.716 providing direction? 00:05:52.115 --> 00:05:52.196 Now, 00:05:52.216 --> 00:05:53.336 I'm going to leave it there because 00:05:53.357 --> 00:05:54.297 there's another document we 00:05:54.317 --> 00:05:55.297 also need to be looking at. 00:05:55.737 --> 00:05:57.697 As we're aware, the standards for RTOs, 00:05:57.718 --> 00:05:59.158 twenty twenty five come in 00:05:59.238 --> 00:06:00.779 three documents and the 00:06:00.839 --> 00:06:01.579 other document that's 00:06:01.620 --> 00:06:02.899 directly relevant to this area. 00:06:02.920 --> 00:06:03.620 And it was mentioned a 00:06:03.661 --> 00:06:04.461 couple of times in the 00:06:04.500 --> 00:06:05.701 outcome standards is the 00:06:05.740 --> 00:06:06.601 credentials policy. 00:06:07.242 --> 00:06:07.822 And there's a couple of 00:06:07.882 --> 00:06:09.742 areas that I want to be 00:06:09.822 --> 00:06:10.583 highlighting here. 00:06:10.983 --> 00:06:12.803 So we've got section one point C, 00:06:13.043 --> 00:06:14.324 actively working towards. 00:06:14.923 --> 00:06:16.605 Section one point D, 00:06:16.625 --> 00:06:18.285 training assessment under direction. 00:06:18.865 --> 00:06:20.886 And section one point E, 00:06:21.846 --> 00:06:22.966 providing direction, 00:06:23.026 --> 00:06:24.706 who can actually provide direction. 00:06:24.747 --> 00:06:26.387 So as we know, the credentials 00:06:27.088 --> 00:06:29.610 Policy has separated out a 00:06:29.689 --> 00:06:30.971 broad range of scope of 00:06:31.011 --> 00:06:33.692 practice now for VET personnel. 00:06:33.713 --> 00:06:35.713 There is also within the policy position, 00:06:35.733 --> 00:06:36.374 we're not going to be 00:06:36.415 --> 00:06:38.536 looking at it in this short overview, 00:06:38.636 --> 00:06:39.677 but keeping in mind there's 00:06:39.716 --> 00:06:41.098 also specific arrangements 00:06:41.137 --> 00:06:42.838 for those who are involved 00:06:42.858 --> 00:06:44.060 in the delivery of TAE. 00:06:44.877 --> 00:06:46.478 under direction and also 00:06:46.538 --> 00:06:47.538 those who are providing 00:06:47.579 --> 00:06:48.860 direction when we're 00:06:48.879 --> 00:06:50.060 talking about the delivery 00:06:50.079 --> 00:06:51.940 of tae let's have a look at 00:06:52.060 --> 00:06:53.382 actively working towards so 00:06:53.822 --> 00:06:55.202 a person who is actively 00:06:55.442 --> 00:06:56.682 working towards training in 00:06:56.702 --> 00:06:57.663 this a training and 00:06:57.684 --> 00:06:58.704 assessment credential can 00:06:58.723 --> 00:07:00.084 deliver training and can 00:07:00.144 --> 00:07:01.504 also contribute to 00:07:01.545 --> 00:07:03.045 assessment as long as they 00:07:03.065 --> 00:07:04.226 are under the direction of 00:07:04.247 --> 00:07:05.146 the trainer and assessor 00:07:05.706 --> 00:07:07.887 In terms of being actively working towards, 00:07:08.327 --> 00:07:09.548 they need to be enrolled in 00:07:10.348 --> 00:07:11.309 either the Certificate IV 00:07:11.928 --> 00:07:12.970 or the Diploma 00:07:13.050 --> 00:07:14.269 qualification and be making 00:07:14.310 --> 00:07:16.091 satisfactory progress, as we're aware. 00:07:17.550 --> 00:07:17.951 One D, 00:07:18.490 --> 00:07:20.291 this is further training and 00:07:20.312 --> 00:07:21.252 assessment under direction. 00:07:21.451 --> 00:07:22.973 Any person who holds any of 00:07:23.012 --> 00:07:25.454 the credentials listed can again... 00:07:26.394 --> 00:07:27.553 and contribute to assessment 00:07:27.774 --> 00:07:29.814 under the direction of a 00:07:29.915 --> 00:07:31.196 trainer and assessor. 00:07:31.336 --> 00:07:32.456 They're not permitted to 00:07:32.495 --> 00:07:33.557 make the assessment judgment, 00:07:33.596 --> 00:07:34.697 but they can absolutely be 00:07:34.716 --> 00:07:35.737 involved in the assessment, 00:07:36.257 --> 00:07:38.398 including collecting assessment evidence. 00:07:39.079 --> 00:07:40.319 And we've got a broad list 00:07:40.399 --> 00:07:41.459 of qualifications here, 00:07:41.499 --> 00:07:42.759 primarily skill sets. 00:07:43.180 --> 00:07:44.319 All of these skill sets 00:07:44.620 --> 00:07:46.021 provide the opportunity for 00:07:46.141 --> 00:07:47.841 an individual to work under direction, 00:07:48.141 --> 00:07:49.581 and that also includes a 00:07:49.721 --> 00:07:51.682 secondary teaching qualification. 00:07:52.083 --> 00:07:53.062 Now we do have a definition 00:07:53.084 --> 00:07:54.704 for secondary teaching qualification, 00:07:54.744 --> 00:07:56.144 go off and find that in the 00:07:56.185 --> 00:07:56.985 standards as well. 00:07:57.625 --> 00:07:58.665 And importantly, 00:07:58.805 --> 00:08:01.047 if we're using any of those situations, 00:08:01.086 --> 00:08:02.668 skill sets or secondary 00:08:02.968 --> 00:08:04.447 school teaching qualification, 00:08:04.827 --> 00:08:06.449 the RCO must justify the 00:08:06.548 --> 00:08:07.769 relevance of that credential, 00:08:08.470 --> 00:08:09.870 to the student cohort. 00:08:10.230 --> 00:08:11.252 So for example, 00:08:11.391 --> 00:08:12.451 you would expect that if 00:08:12.471 --> 00:08:13.452 you're relying on a 00:08:13.492 --> 00:08:14.132 secondary teaching 00:08:14.153 --> 00:08:15.074 qualification for that 00:08:15.113 --> 00:08:16.254 person to work under direction, 00:08:16.634 --> 00:08:17.154 that they would be 00:08:17.194 --> 00:08:19.696 delivering to secondary school students. 00:08:19.836 --> 00:08:21.497 So we're connecting those 00:08:21.536 --> 00:08:22.798 credentials directly to the 00:08:22.817 --> 00:08:23.757 VET student cohort that 00:08:23.798 --> 00:08:24.579 we're delivering to. 00:08:25.178 --> 00:08:26.139 And then the third section I 00:08:26.160 --> 00:08:27.139 just wanted to mention here 00:08:27.180 --> 00:08:28.540 as well is the requirements 00:08:28.560 --> 00:08:30.461 for those who are providing direction. 00:08:30.982 --> 00:08:32.102 So a trainer and assessor 00:08:32.263 --> 00:08:33.462 who satisfies these 00:08:33.524 --> 00:08:35.605 requirements can provide direction. 00:08:36.703 --> 00:08:37.644 They are responsible for 00:08:37.684 --> 00:08:38.706 providing oversight, 00:08:38.785 --> 00:08:40.346 guidance and quality assurance. 00:08:40.707 --> 00:08:41.768 So they're ensuring the 00:08:41.808 --> 00:08:43.210 quality and assessment of 00:08:43.610 --> 00:08:44.870 the delivery of the person 00:08:44.910 --> 00:08:46.011 that they're supervising 00:08:46.052 --> 00:08:47.253 that is under their direction. 00:08:47.933 --> 00:08:50.155 And to be in that situation, 00:08:50.336 --> 00:08:51.777 you must have one of the 00:08:51.817 --> 00:08:52.437 Certificate IV 00:08:52.477 --> 00:08:54.259 qualifications or the 00:08:54.299 --> 00:08:54.960 secondary teaching 00:08:54.980 --> 00:08:55.900 qualification with the 00:08:55.921 --> 00:08:58.062 relevant skill set or a 00:08:58.082 --> 00:08:59.264 diploma or higher level 00:08:59.683 --> 00:09:00.784 qualification in adult 00:09:00.825 --> 00:09:01.905 education or vocational 00:09:01.946 --> 00:09:02.667 education training. 00:09:02.966 --> 00:09:04.148 So those are the individuals 00:09:04.349 --> 00:09:05.769 in general who can be 00:09:05.830 --> 00:09:07.692 providing direction for all 00:09:07.731 --> 00:09:09.313 of these other individuals 00:09:09.653 --> 00:09:11.775 who may be working towards, 00:09:11.975 --> 00:09:12.976 actively working towards, 00:09:13.538 --> 00:09:15.539 or may hold one of those skill sets, 00:09:15.860 --> 00:09:17.381 or may be an industry 00:09:17.442 --> 00:09:19.484 expert engaged for a specific purpose, 00:09:19.504 --> 00:09:21.245 as we were looking at in 00:09:21.505 --> 00:09:23.587 the description in the 00:09:23.628 --> 00:09:24.649 outcome standards earlier. 00:09:25.470 --> 00:09:26.009 So there we have it. 00:09:26.029 --> 00:09:27.230 Those are the requirements 00:09:27.370 --> 00:09:29.932 for the standards for RTOs, 00:09:29.972 --> 00:09:31.013 when we're looking at this 00:09:31.153 --> 00:09:31.913 area of working under 00:09:31.953 --> 00:09:32.975 direction and keeping in mind, 00:09:32.995 --> 00:09:34.154 this is all within the lens 00:09:34.195 --> 00:09:35.155 of self-assurance. 00:09:35.436 --> 00:09:36.297 That's the way that 00:09:36.336 --> 00:09:37.537 providers are managing 00:09:37.557 --> 00:09:39.798 their operations with a focus on quality, 00:09:41.043 --> 00:09:42.544 including compliance and 00:09:42.585 --> 00:09:43.826 continuous improvement or 00:09:43.866 --> 00:09:45.628 that ongoing quality improvement. 00:09:45.648 --> 00:09:46.609 Now, I'm just going to pause there. 00:09:46.970 --> 00:09:48.370 Let's keep that concept in 00:09:48.390 --> 00:09:49.192 the first instance. 00:09:49.491 --> 00:09:50.552 How are we going about 00:09:50.732 --> 00:09:52.595 managing our operations? 00:09:53.034 --> 00:09:54.937 And let's go across to the 00:09:55.157 --> 00:09:56.738 VEDA working under direction pack. 00:09:57.139 --> 00:09:58.299 And I've got the pack up here. 00:09:58.399 --> 00:09:59.780 I know this is small text. 00:09:59.860 --> 00:10:00.542 I'm going to be going 00:10:00.562 --> 00:10:01.903 through all of the major 00:10:01.942 --> 00:10:03.365 documents as part of 00:10:03.924 --> 00:10:04.645 this overview, 00:10:05.066 --> 00:10:06.626 and there are seventeen key 00:10:06.687 --> 00:10:08.207 templates and tools 00:10:08.368 --> 00:10:09.750 available in this pack. 00:10:10.269 --> 00:10:11.051 And as you'd expect, 00:10:11.110 --> 00:10:11.671 we're talking about a 00:10:11.711 --> 00:10:13.231 system and processes. 00:10:13.613 --> 00:10:14.692 And as a starting point, 00:10:14.732 --> 00:10:15.854 we need to be documenting 00:10:15.933 --> 00:10:17.436 that system and processes. 00:10:17.836 --> 00:10:19.236 And we typically are doing 00:10:19.256 --> 00:10:20.717 that in policy positions. 00:10:20.738 --> 00:10:22.278 So there's two policy 00:10:22.298 --> 00:10:24.100 positions here that I want 00:10:24.140 --> 00:10:25.542 to look at in the first instance. 00:10:26.042 --> 00:10:28.004 We've got our vet personnel 00:10:28.183 --> 00:10:30.145 requirements policy. 00:10:30.566 --> 00:10:31.547 You can see there we've got 00:10:31.586 --> 00:10:33.148 the changes marked up. 00:10:33.168 --> 00:10:34.730 Whenever there's a new version released, 00:10:34.809 --> 00:10:36.051 we do mark up the changes. 00:10:36.091 --> 00:10:36.370 Remember, 00:10:36.390 --> 00:10:38.572 you get all updates free ongoing. 00:10:38.932 --> 00:10:40.193 So every time there's an update, 00:10:40.494 --> 00:10:42.155 you can download the latest 00:10:42.196 --> 00:10:43.636 version of the resource 00:10:43.657 --> 00:10:44.898 pack and you've got the 00:10:44.918 --> 00:10:45.719 changes marked up. 00:10:45.759 --> 00:10:46.679 Very handy for you to be 00:10:46.720 --> 00:10:47.600 able to be making those 00:10:47.620 --> 00:10:49.162 improvements within your organisation. 00:10:50.293 --> 00:10:52.173 So with all of our VETA policy positions, 00:10:52.573 --> 00:10:53.575 we follow the same format 00:10:53.595 --> 00:10:54.475 across all of the PACs. 00:10:54.894 --> 00:10:57.015 We've got the policy purpose, 00:10:57.375 --> 00:10:58.736 then we've got the policy scope. 00:10:58.996 --> 00:11:01.658 We include authoritative 00:11:01.719 --> 00:11:03.298 terms and definitions from 00:11:03.318 --> 00:11:05.000 the standards for RTOs, 00:11:05.139 --> 00:11:06.740 and other sources where relevant. 00:11:07.280 --> 00:11:08.341 And then we go into the 00:11:08.381 --> 00:11:09.962 commitments for the organisation. 00:11:10.442 --> 00:11:11.822 We also have a rationale in 00:11:11.962 --> 00:11:13.163 all of our policy positions. 00:11:13.203 --> 00:11:13.663 What is this? 00:11:13.683 --> 00:11:14.884 This is a summary. 00:11:15.524 --> 00:11:17.105 or a justification for how 00:11:17.166 --> 00:11:19.107 you're going about approaching this area. 00:11:19.207 --> 00:11:19.807 In this case, 00:11:20.129 --> 00:11:21.509 the area that we're talking about, 00:11:22.409 --> 00:11:23.591 your vet personnel, 00:11:23.870 --> 00:11:25.491 all of that broad scope of 00:11:25.552 --> 00:11:27.134 practice of all of your vet personnel. 00:11:27.634 --> 00:11:28.674 And this introduces the 00:11:28.715 --> 00:11:30.395 concept of a vet personnel 00:11:30.456 --> 00:11:31.557 requirements matrix. 00:11:31.917 --> 00:11:33.057 Who are your vet personnel? 00:11:33.097 --> 00:11:34.259 Your trainers, your assessors, 00:11:34.298 --> 00:11:35.539 your industry experts, 00:11:35.559 --> 00:11:36.841 those working under direction, 00:11:36.860 --> 00:11:38.322 your validators, the list goes on. 00:11:38.942 --> 00:11:40.023 So those vet personnel, 00:11:40.163 --> 00:11:41.124 what are their requirements? 00:11:41.783 --> 00:11:43.326 and then the matrix to 00:11:43.505 --> 00:11:44.908 demonstrate how they are 00:11:44.947 --> 00:11:45.989 meeting those requirements. 00:11:46.009 --> 00:11:47.750 That's why we're using that term, 00:11:47.770 --> 00:11:49.392 VET Personnel Requirements Matrix, 00:11:49.432 --> 00:11:51.335 directly related to the 00:11:51.434 --> 00:11:52.475 standards for RTO's Twenty 00:11:52.515 --> 00:11:53.496 Twenty-Five terminology. 00:11:53.917 --> 00:11:54.738 And then we've also got the 00:11:54.798 --> 00:11:55.739 supervision plan. 00:11:55.778 --> 00:11:57.000 So those that are under 00:11:57.041 --> 00:11:58.522 direction must be supervised, 00:11:59.003 --> 00:11:59.683 and you've got a 00:11:59.724 --> 00:12:02.166 supervision plan in place for that. 00:12:02.927 --> 00:12:03.908 So we'll keep going through. 00:12:03.947 --> 00:12:04.628 I'm not going to go through 00:12:04.648 --> 00:12:05.408 this whole policy, 00:12:05.448 --> 00:12:06.610 but just quickly flying 00:12:06.629 --> 00:12:07.770 through appropriate 00:12:07.791 --> 00:12:08.791 personnel for services 00:12:08.831 --> 00:12:09.772 delivery and how we're 00:12:10.131 --> 00:12:12.094 determining our organisational structure. 00:12:12.114 --> 00:12:12.394 And again, 00:12:12.413 --> 00:12:13.294 you'll see as we're going 00:12:13.335 --> 00:12:15.216 through the policy position, 00:12:15.275 --> 00:12:17.376 the referencing off to other policies. 00:12:17.837 --> 00:12:19.479 So we're noting important 00:12:19.499 --> 00:12:20.639 information around vet 00:12:20.679 --> 00:12:21.639 personnel requirements, 00:12:22.061 --> 00:12:23.562 but we're also referencing 00:12:23.662 --> 00:12:25.062 off to other policy 00:12:25.123 --> 00:12:26.943 positions where they have 00:12:27.004 --> 00:12:27.845 the full detail. 00:12:27.884 --> 00:12:28.504 We don't want to keep 00:12:28.565 --> 00:12:29.645 replicating information 00:12:29.745 --> 00:12:31.727 over and over in our policy positions. 00:12:32.207 --> 00:12:33.548 how we're using industry 00:12:33.688 --> 00:12:35.690 engagement advice and feedback, 00:12:36.330 --> 00:12:37.750 the VET personnel requirements, 00:12:38.010 --> 00:12:39.131 and then we're going into 00:12:39.851 --> 00:12:40.972 two different sections. 00:12:41.052 --> 00:12:41.913 We've got the section 00:12:41.933 --> 00:12:43.815 covering the requirements up to June, 00:12:43.855 --> 00:12:45.155 thirty twenty twenty five 00:12:45.355 --> 00:12:46.115 under the standards for 00:12:46.196 --> 00:12:47.197 RTOs twenty fifteen. 00:12:48.586 --> 00:12:49.927 And then we have the second 00:12:49.988 --> 00:12:52.528 section for the standards for RTOs, 00:12:52.568 --> 00:12:55.029 that are commencing from 00:12:55.070 --> 00:12:57.592 the first of July, . 00:12:55.990 --> 00:12:58.792 So you can see in the policy position, 00:12:59.052 --> 00:13:00.013 we're compliant with the 00:13:00.472 --> 00:13:01.832 standards to June, 00:13:02.313 --> 00:13:03.333 and then we're compliant 00:13:03.394 --> 00:13:09.056 with the standards from the . 00:13:06.054 --> 00:13:08.216 So we've got both of those 00:13:08.255 --> 00:13:08.956 sections in there. 00:13:10.082 --> 00:13:10.643 We've got all those 00:13:10.663 --> 00:13:12.225 definitions and requirements, again, 00:13:12.605 --> 00:13:15.006 actively working towards what credentials, 00:13:15.706 --> 00:13:17.188 assessment-only credentials, 00:13:17.428 --> 00:13:19.770 delivery of TAEs included in here as well, 00:13:19.811 --> 00:13:21.312 all those specific requirements, 00:13:21.611 --> 00:13:22.592 providing direction and 00:13:22.613 --> 00:13:23.833 what the expectations are, 00:13:24.153 --> 00:13:25.794 and then the effective supervision. 00:13:25.855 --> 00:13:27.375 How are we actually going about that? 00:13:27.716 --> 00:13:28.837 How are we making sure that 00:13:28.857 --> 00:13:30.038 we're managing the quality 00:13:30.057 --> 00:13:32.279 of our assessment decisions, validation, 00:13:32.700 --> 00:13:33.520 and the list goes on. 00:13:33.821 --> 00:13:34.922 So our VET personnel 00:13:34.981 --> 00:13:36.903 requirements policy is covering all of 00:13:37.283 --> 00:13:38.504 the VET personnel requirements, 00:13:38.683 --> 00:13:41.044 including those who are 00:13:41.105 --> 00:13:42.504 working under direction or 00:13:42.544 --> 00:13:44.346 those who are providing direction. 00:13:44.765 --> 00:13:45.966 The second policy position I 00:13:46.005 --> 00:13:46.966 just want to quickly cover 00:13:47.365 --> 00:13:48.447 is our CPD policy. 00:13:48.466 --> 00:13:48.647 Again, 00:13:48.667 --> 00:13:50.947 you'll see the same format in our 00:13:51.006 --> 00:13:53.107 VETA policy format. 00:13:53.388 --> 00:13:54.288 We've got the rationale 00:13:54.327 --> 00:13:56.227 there and we've got a 00:13:56.427 --> 00:13:58.609 policy position that covers all staff 00:13:59.369 --> 00:14:00.230 all their personnel, 00:14:00.250 --> 00:14:01.389 and that includes industry 00:14:01.470 --> 00:14:02.591 experts and that includes 00:14:02.630 --> 00:14:04.231 your third party personnel 00:14:04.351 --> 00:14:05.773 as well and what those 00:14:05.812 --> 00:14:08.195 requirements are and the implementation. 00:14:08.315 --> 00:14:08.855 As we know, 00:14:09.115 --> 00:14:09.895 we're required to have an 00:14:09.956 --> 00:14:11.736 annual CPD plan in place 00:14:12.177 --> 00:14:13.278 and we need to be ensuring 00:14:13.298 --> 00:14:14.638 that that CPD is occurring. 00:14:14.678 --> 00:14:16.219 So we're collecting reports 00:14:16.419 --> 00:14:17.679 on the CPD that's happening 00:14:18.201 --> 00:14:19.541 and logging all and 00:14:19.581 --> 00:14:20.662 tracking and managing that 00:14:20.761 --> 00:14:21.962 in our CPD register. 00:14:22.763 --> 00:14:24.144 So we've got a couple of key 00:14:24.183 --> 00:14:26.245 policy positions there on 00:14:26.346 --> 00:14:27.866 how are we going about 00:14:28.774 --> 00:14:30.657 managing our operations for 00:14:30.716 --> 00:14:31.778 self-assurance under the 00:14:31.798 --> 00:14:32.658 standards for RTOs, 00:14:32.678 --> 00:14:34.961 so we talked about two policy positions. 00:14:35.381 --> 00:14:36.702 The next thing that I just 00:14:36.743 --> 00:14:38.345 want to quickly highlight 00:14:38.845 --> 00:14:40.466 are those vet personnel 00:14:40.527 --> 00:14:43.009 requirements matrix documents. 00:14:43.509 --> 00:14:44.350 And there's three here 00:14:44.370 --> 00:14:45.311 included in this pack. 00:14:45.672 --> 00:14:47.774 We've got the industry vocational matrix, 00:14:48.293 --> 00:14:49.215 We've got the credential 00:14:49.254 --> 00:14:50.775 matrix and then we've also 00:14:50.816 --> 00:14:53.239 got the industry expert matrix. 00:14:53.278 --> 00:14:53.979 I'm just going to quickly 00:14:53.999 --> 00:14:55.360 demonstrate the credential 00:14:55.380 --> 00:14:56.261 matrix so you can get a 00:14:56.282 --> 00:14:57.201 feel for what's going on. 00:14:57.241 --> 00:14:58.062 What this is doing is 00:14:58.163 --> 00:15:00.765 documenting the scope of practice. 00:15:01.166 --> 00:15:02.746 So again, we've got two sections. 00:15:02.788 --> 00:15:03.827 We've got the requirements 00:15:03.869 --> 00:15:05.169 for the twenty fifteen 00:15:05.190 --> 00:15:06.370 standards and I'm just 00:15:06.390 --> 00:15:07.351 going to quickly fly 00:15:07.371 --> 00:15:09.033 through those and let's get 00:15:09.052 --> 00:15:10.073 to the requirements for the 00:15:10.114 --> 00:15:10.875 twenty twenty five 00:15:10.914 --> 00:15:11.855 standards and we'll use 00:15:11.875 --> 00:15:12.897 that for the demonstration. 00:15:15.708 --> 00:15:17.509 And here they are. 00:15:18.270 --> 00:15:20.011 So requirements from the first of July, 00:15:20.032 --> 00:15:20.792 twenty twenty five. 00:15:20.812 --> 00:15:21.393 So we've got the 00:15:21.712 --> 00:15:23.913 descriptions and terms in 00:15:23.933 --> 00:15:26.056 there that we need to be defined. 00:15:26.456 --> 00:15:27.336 We've got the scope of 00:15:27.376 --> 00:15:29.378 practice for a vet trainer and assessor. 00:15:30.736 --> 00:15:33.379 including the expectation of 00:15:33.599 --> 00:15:35.139 how you're demonstrating a 00:15:35.200 --> 00:15:36.379 strong understanding of the 00:15:36.440 --> 00:15:37.581 principles and assessment 00:15:37.600 --> 00:15:38.422 and rules of evidence, 00:15:38.461 --> 00:15:39.621 remembering that those have 00:15:39.782 --> 00:15:42.744 all changed in the standards for RTOs, 00:15:43.205 --> 00:15:45.025 and the policy guidance 00:15:45.105 --> 00:15:47.187 requires that demonstration 00:15:47.226 --> 00:15:48.768 from all VET trainers and assessors. 00:15:49.467 --> 00:15:50.828 We also have those that may 00:15:50.849 --> 00:15:52.250 be an individual under 00:15:52.269 --> 00:15:54.471 direction working towards TAE, 00:15:55.511 --> 00:15:56.272 an individual under 00:15:56.292 --> 00:15:58.374 direction using a skillset 00:15:58.573 --> 00:15:59.714 or their secondary teaching 00:15:59.754 --> 00:16:00.355 qualification, 00:16:02.115 --> 00:16:03.677 trainers who are providing direction, 00:16:04.657 --> 00:16:08.038 assessors, TAE trainers, 00:16:08.739 --> 00:16:09.719 individuals who are working 00:16:09.938 --> 00:16:11.799 under direction for the delivery of TAE, 00:16:12.620 --> 00:16:13.201 and people who are 00:16:13.221 --> 00:16:14.301 providing direction for 00:16:14.341 --> 00:16:16.201 those who are delivering 00:16:16.221 --> 00:16:17.423 TAE under direction. 00:16:18.143 --> 00:16:19.283 So you can see that really 00:16:19.323 --> 00:16:21.124 significant scope of practice. 00:16:21.283 --> 00:16:22.725 We haven't included industry expert. 00:16:22.764 --> 00:16:24.625 We haven't included validator in there. 00:16:25.306 --> 00:16:28.469 There are other expectations as well. 00:16:28.489 --> 00:16:30.269 We've got other matrixes for those, 00:16:30.591 --> 00:16:31.792 but really capturing what 00:16:32.032 --> 00:16:33.153 is the scope of practice 00:16:33.192 --> 00:16:34.714 that you're saying you're 00:16:34.734 --> 00:16:36.495 qualified for and you're 00:16:36.535 --> 00:16:37.677 seeking to be approved for. 00:16:38.177 --> 00:16:39.018 And then we've also got a 00:16:39.077 --> 00:16:40.278 section here that is 00:16:40.318 --> 00:16:41.700 seeking to get your vet 00:16:41.720 --> 00:16:43.160 knowledge and skills currency, 00:16:43.581 --> 00:16:45.302 that training and assessment practices, 00:16:45.322 --> 00:16:46.264 skills and strategies, 00:16:46.323 --> 00:16:47.585 including skills and 00:16:47.605 --> 00:16:48.426 knowledge relating to 00:16:48.466 --> 00:16:49.726 engaging and supporting students. 00:16:49.767 --> 00:16:50.927 How are you doing your CPD? 00:16:51.648 --> 00:16:52.448 relating to that, 00:16:52.869 --> 00:16:54.370 and we're aligning the CPD 00:16:54.529 --> 00:16:56.432 to the core units from the 00:16:56.451 --> 00:17:09.240 TAE-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A-A 00:17:14.861 --> 00:17:16.501 Then we have the manager approval, 00:17:16.843 --> 00:17:18.044 where the manager is going through, 00:17:18.163 --> 00:17:20.625 completing the confirmation 00:17:20.806 --> 00:17:21.946 of all of that information, 00:17:22.426 --> 00:17:23.728 and then determining what 00:17:23.928 --> 00:17:25.169 is the scope of practice 00:17:25.209 --> 00:17:26.671 that this individual is 00:17:26.730 --> 00:17:28.071 being approved for. 00:17:28.632 --> 00:17:29.593 Are they under direction? 00:17:30.374 --> 00:17:31.855 Are they a fully fledged 00:17:31.914 --> 00:17:33.435 trainer and assessor in their own right? 00:17:33.895 --> 00:17:34.557 Are they going to be 00:17:34.596 --> 00:17:37.419 providing direction to others, et cetera? 00:17:37.439 --> 00:17:38.079 Are they going to be 00:17:38.119 --> 00:17:38.960 delivering in the TAE? 00:17:39.381 --> 00:17:41.342 So you're confirming and 00:17:41.382 --> 00:17:42.682 approving the scope of 00:17:42.743 --> 00:17:44.424 practice for that particular individual. 00:17:46.038 --> 00:17:46.719 So as I mentioned, 00:17:46.898 --> 00:17:48.442 in our working under direction pack, 00:17:48.461 --> 00:17:50.284 we have three of those matrix documents. 00:17:50.304 --> 00:17:51.306 We've got the credential 00:17:51.665 --> 00:17:52.867 document to be capturing 00:17:53.148 --> 00:17:54.089 that starting point. 00:17:54.471 --> 00:17:56.053 We've also got the industry 00:17:56.093 --> 00:17:57.434 vocational matrix to be 00:17:57.474 --> 00:17:58.916 capturing those industry 00:17:58.957 --> 00:18:00.118 vocational skills and 00:18:00.138 --> 00:18:01.741 competencies that you must demonstrate. 00:18:02.162 --> 00:18:02.923 before delivery, 00:18:03.303 --> 00:18:03.823 and then we've got a 00:18:03.903 --> 00:18:04.903 separate version of that 00:18:05.023 --> 00:18:06.444 for industry experts where 00:18:06.464 --> 00:18:08.006 you're using industry experts. 00:18:08.026 --> 00:18:08.826 So how are we going about 00:18:08.866 --> 00:18:09.846 managing our operations? 00:18:10.227 --> 00:18:10.988 We've got our policy 00:18:11.028 --> 00:18:11.969 positions that are 00:18:12.068 --> 00:18:14.150 documenting our systems and processes. 00:18:14.549 --> 00:18:15.590 We've got those matrix 00:18:15.631 --> 00:18:17.092 documents that are bringing 00:18:17.132 --> 00:18:18.772 forward the documentation 00:18:18.792 --> 00:18:19.794 and the information we need 00:18:19.854 --> 00:18:21.934 to be confirming the scope 00:18:21.974 --> 00:18:23.717 of practice and approving 00:18:23.977 --> 00:18:25.857 our vet personnel for use. 00:18:26.538 --> 00:18:27.979 We also have a couple of 00:18:28.019 --> 00:18:28.920 other tools here that I'll 00:18:28.940 --> 00:18:29.820 just mention quickly. 00:18:30.520 --> 00:18:32.801 We have a confirmation of 00:18:32.842 --> 00:18:33.923 documentation record. 00:18:34.403 --> 00:18:35.663 So this is where the manager 00:18:35.903 --> 00:18:37.503 is verifying the employment 00:18:37.544 --> 00:18:39.464 history or the manager is 00:18:39.786 --> 00:18:41.566 authenticating the AQF 00:18:41.586 --> 00:18:42.906 certification documentation 00:18:42.926 --> 00:18:45.008 that's been provided by VET personnel. 00:18:45.327 --> 00:18:46.409 So we have a record there 00:18:46.449 --> 00:18:48.250 for you to be confirming how you're doing, 00:18:49.009 --> 00:18:50.151 recording how you're doing 00:18:50.191 --> 00:18:51.330 those verifications and 00:18:51.371 --> 00:18:53.152 those authentications as 00:18:53.332 --> 00:18:54.792 you're undertaking those activities. 00:18:55.313 --> 00:18:56.614 We also have a CPD planning 00:18:56.653 --> 00:18:57.775 tool that's provided in the 00:18:57.795 --> 00:18:58.835 pack quite extensive, 00:18:58.875 --> 00:19:00.655 talking about CPD and 00:19:00.836 --> 00:19:01.896 pulling out really a best 00:19:01.936 --> 00:19:02.616 practice approach, 00:19:03.397 --> 00:19:04.798 that goal setting and planning, 00:19:05.298 --> 00:19:07.319 strengths and improvements required, 00:19:07.579 --> 00:19:10.682 priorities in your job role, expectations, 00:19:10.721 --> 00:19:12.063 short and long-term priorities, 00:19:12.202 --> 00:19:14.203 expectations in your 00:19:14.263 --> 00:19:15.105 specific role and 00:19:15.144 --> 00:19:16.306 responsibilities document 00:19:16.365 --> 00:19:17.707 or your job position description, 00:19:18.166 --> 00:19:19.907 and then capturing that training. 00:19:20.647 --> 00:19:21.949 And we also have a very, 00:19:21.989 --> 00:19:24.549 very short planning summary as well, 00:19:24.950 --> 00:19:26.310 where you can be capturing 00:19:26.351 --> 00:19:27.871 that planning for the focus 00:19:27.990 --> 00:19:30.853 areas as perhaps as a group, or again, 00:19:30.893 --> 00:19:32.252 be using that with individuals. 00:19:32.272 --> 00:19:33.574 So there's a couple of CPD 00:19:33.733 --> 00:19:34.953 implementation documents 00:19:34.993 --> 00:19:36.674 there that you might find really useful. 00:19:37.434 --> 00:19:39.536 We then have three key 00:19:39.576 --> 00:19:40.757 documents for you to be 00:19:40.896 --> 00:19:42.337 implementing that robust 00:19:42.417 --> 00:19:43.577 supervision arrangement. 00:19:44.018 --> 00:19:45.519 And the first one is the supervision plan. 00:19:47.662 --> 00:19:49.022 And we can see here who is 00:19:49.083 --> 00:19:52.265 being supervised, who's the supervisor, 00:19:52.305 --> 00:19:54.286 who's doing the providing direction. 00:19:55.006 --> 00:19:55.846 And then what are the goals 00:19:55.886 --> 00:19:56.686 of the arrangement, 00:19:56.727 --> 00:19:58.407 the level of supervision required, 00:19:58.448 --> 00:19:59.949 the conditions and restrictions, 00:20:00.269 --> 00:20:01.309 the performance feedback 00:20:01.329 --> 00:20:02.171 that's going to be given, 00:20:02.230 --> 00:20:03.211 the feedback that we're 00:20:03.530 --> 00:20:04.392 going to be getting back 00:20:04.412 --> 00:20:05.372 from the supervisee, 00:20:05.752 --> 00:20:06.373 how we're going to be 00:20:06.452 --> 00:20:08.114 monitoring and reviewing that plan, 00:20:08.173 --> 00:20:09.634 making adjustments to that plan. 00:20:10.055 --> 00:20:11.096 So that's all signed off. 00:20:11.175 --> 00:20:12.497 And we've also provided some 00:20:12.537 --> 00:20:14.438 evaluation benchmarks as well. 00:20:15.018 --> 00:20:16.417 So as you're setting up that planning, 00:20:16.798 --> 00:20:18.078 really getting into the fine. 00:20:18.098 --> 00:20:18.999 It's not just being done for 00:20:19.038 --> 00:20:19.979 compliance purposes. 00:20:20.318 --> 00:20:21.299 This is something that's 00:20:21.400 --> 00:20:22.400 underpinning the quality of 00:20:22.440 --> 00:20:23.680 your service delivery and 00:20:23.799 --> 00:20:24.740 also developing the 00:20:24.759 --> 00:20:26.461 individual that is under direction. 00:20:26.980 --> 00:20:29.040 So we've given quite 00:20:29.080 --> 00:20:30.821 considerable thought to how 00:20:30.862 --> 00:20:31.781 to be making sure that's a 00:20:31.882 --> 00:20:33.382 really effective document, 00:20:33.461 --> 00:20:34.803 not just something that 00:20:34.823 --> 00:20:36.343 you're doing for compliance purposes. 00:20:36.803 --> 00:20:37.982 So I've got the planning in place. 00:20:38.263 --> 00:20:39.864 We then have a supervision schedule. 00:20:40.243 --> 00:20:41.503 And this is again where 00:20:41.604 --> 00:20:43.345 you're scheduling out over 00:20:43.384 --> 00:20:44.285 a three month period. 00:20:44.884 --> 00:20:46.586 how are you going to be and 00:20:46.666 --> 00:20:47.848 when you're going to be 00:20:48.409 --> 00:20:50.230 undertaking the supervision activities. 00:20:50.570 --> 00:20:51.613 And we've got some examples 00:20:51.673 --> 00:20:52.713 here of what kinds of 00:20:52.753 --> 00:20:53.795 supervision activities you 00:20:53.815 --> 00:20:54.355 might be doing. 00:20:54.756 --> 00:20:55.537 And then you're scheduling 00:20:55.676 --> 00:20:58.019 out over that three month period, 00:20:58.299 --> 00:20:59.621 the dates and times each 00:20:59.681 --> 00:21:01.282 week that you're engaging 00:21:01.462 --> 00:21:02.884 in that supervision of the 00:21:02.924 --> 00:21:05.448 person who is working under direction. 00:21:06.288 --> 00:21:07.569 And then the third document 00:21:07.589 --> 00:21:08.770 that we've got here is the 00:21:08.830 --> 00:21:09.731 recording of that 00:21:09.771 --> 00:21:10.813 supervision when it happens. 00:21:10.853 --> 00:21:12.314 So each time that 00:21:12.354 --> 00:21:13.394 supervision is scheduled 00:21:13.796 --> 00:21:14.957 and you're meeting with the 00:21:14.997 --> 00:21:16.077 individual that you're 00:21:16.097 --> 00:21:17.118 providing direction for, 00:21:17.338 --> 00:21:18.240 or you're meeting the 00:21:18.279 --> 00:21:19.961 individual who is working under direction, 00:21:20.422 --> 00:21:21.843 we have that supervision record. 00:21:21.883 --> 00:21:23.704 Again, we've got categorisation there. 00:21:24.005 --> 00:21:25.506 to be able to be effectively 00:21:25.586 --> 00:21:27.027 recording these as they're 00:21:27.047 --> 00:21:28.887 happening and also be able 00:21:28.907 --> 00:21:30.209 to do that data analysis 00:21:30.269 --> 00:21:32.029 coming out of the activity. 00:21:32.330 --> 00:21:33.872 You can see the summary here. 00:21:34.172 --> 00:21:36.292 We might be updating the supervision plan. 00:21:36.353 --> 00:21:37.554 We might be confirming 00:21:37.594 --> 00:21:38.875 satisfactory progress for 00:21:38.894 --> 00:21:41.176 those that are working towards. 00:21:41.997 --> 00:21:44.079 and be talking about the 00:21:44.099 --> 00:21:45.741 feedback from both parties, 00:21:45.801 --> 00:21:47.243 the goals for the coming period, 00:21:47.384 --> 00:21:48.546 and then the next supervision. 00:21:49.006 --> 00:21:50.528 So really recording what's 00:21:50.548 --> 00:21:51.670 happening with that supervision, 00:21:51.750 --> 00:21:53.271 also helping with that planning, 00:21:54.012 --> 00:21:54.933 the updating of the 00:21:54.953 --> 00:21:55.974 supervision plan and the 00:21:56.015 --> 00:21:57.718 planning of those ongoing 00:21:57.778 --> 00:21:58.739 supervision sessions. 00:21:59.640 --> 00:22:01.040 So three key documents there 00:22:01.101 --> 00:22:02.862 that hopefully you'll find really, 00:22:02.882 --> 00:22:03.541 really useful in 00:22:03.642 --> 00:22:04.903 implementing that quality 00:22:05.262 --> 00:22:07.964 approach to supervision for 00:22:08.085 --> 00:22:09.605 individuals who are working 00:22:09.645 --> 00:22:10.246 under direction. 00:22:10.826 --> 00:22:11.007 Now, 00:22:11.027 --> 00:22:13.528 we know that the definition for 00:22:13.567 --> 00:22:15.489 self-assurance has that second half. 00:22:15.848 --> 00:22:17.670 It's about also providers 00:22:17.690 --> 00:22:19.530 having systems in place to 00:22:19.592 --> 00:22:21.051 critically examine their performance, 00:22:21.071 --> 00:22:21.613 what they're doing, 00:22:22.313 --> 00:22:23.973 and to critically examine their outcomes, 00:22:24.074 --> 00:22:25.314 what they're achieving with 00:22:25.334 --> 00:22:26.074 their stakeholders. 00:22:26.094 --> 00:22:26.773 That's happening on an 00:22:26.834 --> 00:22:28.134 ongoing basis and it is 00:22:28.194 --> 00:22:29.755 driving your improvement. 00:22:30.315 --> 00:22:32.056 So we are required to have 00:22:32.415 --> 00:22:34.636 that systematic monitoring 00:22:34.777 --> 00:22:36.376 and evaluation in place as 00:22:36.797 --> 00:22:37.957 per outcome standard, 00:22:37.977 --> 00:22:40.117 four point four of the standards for RTOs, 00:22:40.157 --> 00:22:40.897 twenty twenty five, 00:22:40.917 --> 00:22:41.759 that outcome standard is 00:22:41.818 --> 00:22:43.259 enacting this self-assurance. 00:22:43.638 --> 00:22:44.920 We do need to understand the 00:22:45.079 --> 00:22:47.099 outcomes that we're aiming to achieve, 00:22:47.441 --> 00:22:49.101 and we need to have indicators in place, 00:22:49.141 --> 00:22:50.281 performance indicators for 00:22:50.321 --> 00:22:51.501 our performance and outcome 00:22:51.541 --> 00:22:52.742 indicators for our outcomes, 00:22:53.042 --> 00:22:53.823 and we need to measure 00:22:53.843 --> 00:22:55.202 those and track those to 00:22:55.243 --> 00:22:56.084 make sure that we are 00:22:56.144 --> 00:22:58.144 progressing against those outcomes. 00:22:58.484 --> 00:22:59.105 We need to have data 00:22:59.144 --> 00:22:59.944 collection methods and 00:22:59.964 --> 00:23:01.665 tools in place in 00:23:01.726 --> 00:23:02.846 collecting the data for 00:23:02.885 --> 00:23:03.967 analysis and also 00:23:04.027 --> 00:23:05.567 collecting feedback from a 00:23:05.646 --> 00:23:06.468 wide variety of 00:23:06.567 --> 00:23:08.808 stakeholders to support our 00:23:08.848 --> 00:23:10.328 monitoring and evaluation activities. 00:23:10.409 --> 00:23:12.009 We need to be doing ongoing monitoring 00:23:12.490 --> 00:23:14.171 of our activities and our operations, 00:23:14.191 --> 00:23:14.931 and we need to be doing 00:23:14.951 --> 00:23:16.070 that periodic review to 00:23:16.131 --> 00:23:17.811 evaluate that critical 00:23:17.872 --> 00:23:20.212 examination of the effectiveness of, 00:23:20.353 --> 00:23:22.673 there's that quality word, of our systems, 00:23:22.773 --> 00:23:24.013 processes and practices. 00:23:24.034 --> 00:23:25.013 And all of those monitoring 00:23:25.034 --> 00:23:26.115 and evaluation activities 00:23:26.154 --> 00:23:27.035 need to be reported 00:23:27.654 --> 00:23:28.695 to our stakeholders. 00:23:28.736 --> 00:23:30.115 We're doing those communications, 00:23:30.155 --> 00:23:31.757 including to our governing persons, 00:23:32.096 --> 00:23:33.117 so that our governing body 00:23:33.157 --> 00:23:34.778 can be making informed decisions. 00:23:35.318 --> 00:23:37.240 And we're also using all of 00:23:37.279 --> 00:23:38.780 that information to be 00:23:38.881 --> 00:23:39.921 making improvements to our 00:23:39.961 --> 00:23:41.301 services delivery and 00:23:41.501 --> 00:23:43.363 adjusting our systems along the way. 00:23:43.823 --> 00:23:45.284 So there's that step change 00:23:45.644 --> 00:23:47.566 in the standards for RTOs, 00:23:47.605 --> 00:23:49.527 quite a huge additional 00:23:49.846 --> 00:23:51.608 expectation and focus on 00:23:51.888 --> 00:23:53.269 systematic monitoring and 00:23:53.289 --> 00:23:55.171 evaluation of each of the 00:23:55.310 --> 00:23:58.073 operating functions of your provider. 00:23:59.118 --> 00:24:00.340 So when we're thinking about 00:24:00.401 --> 00:24:02.923 the operating function of VET personnel, 00:24:02.963 --> 00:24:04.005 we're in HR and we're 00:24:04.045 --> 00:24:05.266 talking about VET personnel, 00:24:05.606 --> 00:24:06.567 and specifically when we're 00:24:06.607 --> 00:24:08.329 talking about working under supervision, 00:24:08.410 --> 00:24:09.731 what do we have in place in 00:24:09.771 --> 00:24:11.294 the VETA PAC to support 00:24:11.314 --> 00:24:12.615 this systematic monitoring 00:24:12.634 --> 00:24:13.336 and evaluation? 00:24:13.797 --> 00:24:14.718 In the first instance, 00:24:14.778 --> 00:24:15.357 I'll bring up our 00:24:15.479 --> 00:24:16.839 performance and outcome 00:24:16.900 --> 00:24:17.942 monitoring document. 00:24:18.442 --> 00:24:19.942 So we do have one of these 00:24:19.982 --> 00:24:21.683 in each of our VETA packs now, 00:24:21.723 --> 00:24:23.384 and this is a framework, 00:24:23.565 --> 00:24:24.684 a starting point for you to 00:24:24.704 --> 00:24:25.605 be customising and 00:24:25.645 --> 00:24:26.945 tailoring for that 00:24:27.006 --> 00:24:28.586 systematic monitoring and 00:24:28.626 --> 00:24:30.587 evaluation within your organisation. 00:24:30.948 --> 00:24:31.768 And you can see we've got 00:24:31.827 --> 00:24:33.308 our performance indicators 00:24:33.348 --> 00:24:34.250 and outcome indicators, 00:24:34.269 --> 00:24:35.190 and we've got our targets, 00:24:35.509 --> 00:24:37.371 but we do start with quality objectives. 00:24:37.431 --> 00:24:38.971 What's the overall outcome? 00:24:39.291 --> 00:24:40.292 that you're aiming to achieve. 00:24:40.333 --> 00:24:41.153 We refer to that as a 00:24:41.193 --> 00:24:42.234 quality objective because 00:24:42.255 --> 00:24:42.954 that's international 00:24:42.994 --> 00:24:44.876 standard ISO nine thousand one. 00:24:44.957 --> 00:24:45.416 As you know, 00:24:45.837 --> 00:24:47.138 all of our VETA packs are also 00:24:47.199 --> 00:24:48.839 aligned to international 00:24:48.940 --> 00:24:50.221 standards for that quality 00:24:50.261 --> 00:24:51.321 practice where the 00:24:51.362 --> 00:24:53.463 standards exist in these areas. 00:24:53.964 --> 00:24:54.585 Let's have a look at a 00:24:54.625 --> 00:24:56.186 couple of examples here. 00:24:57.509 --> 00:24:59.371 I'll just have a look at, 00:25:00.090 --> 00:25:01.553 we'll do the first one here. 00:25:02.334 --> 00:25:03.755 Ensure personnel are 00:25:03.815 --> 00:25:05.436 equipped to contribute to 00:25:05.457 --> 00:25:06.698 the delivery of quality 00:25:07.137 --> 00:25:08.900 industry relevant training. 00:25:09.140 --> 00:25:10.320 So we're ensuring that our 00:25:10.361 --> 00:25:11.761 personnel are equipped to 00:25:11.942 --> 00:25:13.584 do that quality industry 00:25:13.624 --> 00:25:14.325 relevant training. 00:25:14.724 --> 00:25:15.306 The indicator, 00:25:15.645 --> 00:25:17.067 stakeholder feedback on the 00:25:17.106 --> 00:25:18.388 relevance of training delivery. 00:25:19.028 --> 00:25:21.289 That is an outcome indicator 00:25:21.369 --> 00:25:23.651 because it's getting the impact, 00:25:23.891 --> 00:25:25.432 the outcome for our stakeholders. 00:25:25.491 --> 00:25:26.211 So it's about our 00:25:26.291 --> 00:25:27.393 stakeholders and the target, 00:25:27.732 --> 00:25:28.792 achieve ninety percent 00:25:29.192 --> 00:25:31.273 positive feedback in stakeholder surveys. 00:25:31.294 --> 00:25:32.494 Let me use another example. 00:25:33.055 --> 00:25:35.195 Frequency, so second one here, 00:25:35.375 --> 00:25:36.855 ensure effective oversight, 00:25:36.875 --> 00:25:38.717 guidance and quality assurance provided, 00:25:39.076 --> 00:25:40.438 direct reference to the standards there, 00:25:40.758 --> 00:25:42.057 in respect of an individual 00:25:42.138 --> 00:25:43.078 working under direction. 00:25:43.618 --> 00:25:44.960 So the indicator, 00:25:45.140 --> 00:25:46.540 frequency of oversight and 00:25:46.601 --> 00:25:48.222 guidance sessions conducted 00:25:48.383 --> 00:25:49.864 for personnel under direction. 00:25:50.163 --> 00:25:50.825 That's a performance 00:25:50.845 --> 00:25:51.765 indicator because it's 00:25:51.785 --> 00:25:52.605 about what we're doing. 00:25:52.625 --> 00:25:54.126 It's the frequency of what we're doing, 00:25:54.287 --> 00:25:55.468 the frequency of the sessions. 00:25:55.948 --> 00:25:56.628 And we're saying that 00:25:57.009 --> 00:25:58.809 conduct oversight sessions 00:25:58.931 --> 00:26:00.131 as scheduled for all 00:26:00.191 --> 00:26:01.251 personnel under direction. 00:26:01.653 --> 00:26:03.374 So the target is saying as scheduled. 00:26:03.653 --> 00:26:04.634 We need to have a schedule. 00:26:04.815 --> 00:26:05.796 That schedule needs to be 00:26:05.816 --> 00:26:07.396 appropriate and we'll be justifying that. 00:26:07.957 --> 00:26:09.920 And we're checking that the 00:26:10.099 --> 00:26:12.323 sessions as scheduled are occurring. 00:26:12.442 --> 00:26:13.844 So that is the target. 00:26:14.265 --> 00:26:15.567 Won't spend too much more time on that, 00:26:15.586 --> 00:26:16.948 but hopefully you've found that useful. 00:26:17.429 --> 00:26:19.131 So we've got that framework 00:26:19.151 --> 00:26:20.332 in place for your 00:26:20.372 --> 00:26:22.255 systematic monitoring and assurance. 00:26:22.815 --> 00:26:24.596 We also then have a number 00:26:24.817 --> 00:26:26.440 of documents in the pack. 00:26:27.642 --> 00:26:29.202 to support you for the 00:26:29.222 --> 00:26:31.604 collection of information 00:26:31.644 --> 00:26:32.924 for those working under direction. 00:26:33.005 --> 00:26:34.965 I'll call out a couple here. 00:26:35.366 --> 00:26:37.067 The first one is a trainer 00:26:37.188 --> 00:26:38.509 observation evaluation. 00:26:39.088 --> 00:26:40.609 So as part of your supervision, 00:26:41.029 --> 00:26:41.770 you might be doing a 00:26:41.851 --> 00:26:43.892 self-assessment with the trainer 00:26:44.451 --> 00:26:45.711 or indeed you might be doing 00:26:46.032 --> 00:26:49.153 a supervised observation 00:26:49.413 --> 00:26:50.993 and assessment of the 00:26:51.034 --> 00:26:52.013 trainer's performance. 00:26:52.355 --> 00:26:53.174 So we've included that 00:26:53.234 --> 00:26:54.275 trainer observation 00:26:54.315 --> 00:26:56.236 evaluation to be supporting 00:26:56.276 --> 00:26:57.695 that monitoring activity. 00:26:58.316 --> 00:26:58.957 And as I said, 00:26:58.997 --> 00:27:01.116 that self evaluation and 00:27:01.277 --> 00:27:03.137 also that observation evaluation. 00:27:03.698 --> 00:27:04.818 And what we've also included 00:27:04.898 --> 00:27:06.259 here is a stakeholder 00:27:06.279 --> 00:27:07.980 survey for working under direction. 00:27:08.020 --> 00:27:09.903 Now, within all of our VETA packs now, 00:27:09.942 --> 00:27:11.564 we have stakeholder surveys. 00:27:11.963 --> 00:27:13.445 We deliberately call them 00:27:13.806 --> 00:27:15.426 stakeholder surveys because 00:27:15.866 --> 00:27:17.469 they are designed to be 00:27:17.568 --> 00:27:19.170 used across your stakeholders. 00:27:19.269 --> 00:27:20.451 You might be using these 00:27:20.830 --> 00:27:21.451 with students, 00:27:21.751 --> 00:27:23.211 you might be using them with personnel, 00:27:23.271 --> 00:27:24.472 you might be using them with employers, 00:27:24.492 --> 00:27:25.173 you might be using them 00:27:25.192 --> 00:27:26.253 with community representatives. 00:27:26.273 --> 00:27:28.535 So they're designed for specific purposes, 00:27:29.315 --> 00:27:31.036 but as stakeholders are 00:27:31.115 --> 00:27:33.136 generic for that purpose to be used, 00:27:33.458 --> 00:27:35.018 whether you're using them in print, 00:27:35.117 --> 00:27:35.858 using them online, 00:27:35.878 --> 00:27:36.598 whether you use them in 00:27:36.618 --> 00:27:37.359 your focus groups, 00:27:38.160 --> 00:27:39.280 you're doing them annually, 00:27:39.320 --> 00:27:39.981 whether you're doing them 00:27:40.162 --> 00:27:41.762 on an ad hoc basis to be 00:27:41.803 --> 00:27:43.344 collecting that feedback 00:27:43.384 --> 00:27:43.924 you need from your 00:27:43.964 --> 00:27:45.086 stakeholders for your 00:27:45.125 --> 00:27:46.307 monitoring and evaluation. 00:27:46.727 --> 00:27:47.867 And all of our better 00:27:47.907 --> 00:27:50.329 surveys have the four point Likert scale. 00:27:50.369 --> 00:27:52.432 We're forcing a negative or 00:27:52.471 --> 00:27:53.712 strongly negative or we're 00:27:53.732 --> 00:27:55.193 forcing a positive or 00:27:55.233 --> 00:27:56.454 strongly positive response 00:27:56.816 --> 00:27:58.576 for that data analysis. 00:27:58.916 --> 00:28:00.499 So you can see they're not a huge survey. 00:28:00.898 --> 00:28:02.319 but key questions directly 00:28:02.380 --> 00:28:04.842 related to your outcomes 00:28:04.882 --> 00:28:05.801 your monitoring and 00:28:05.821 --> 00:28:07.242 evaluation directly related 00:28:07.282 --> 00:28:08.483 obviously to the standards 00:28:08.503 --> 00:28:11.346 for rto's so we've got some 00:28:11.405 --> 00:28:12.567 monitoring tools in there 00:28:12.666 --> 00:28:13.728 we've got some survey 00:28:13.768 --> 00:28:15.028 collection tools the other 00:28:15.067 --> 00:28:16.328 big one that I want to 00:28:16.368 --> 00:28:18.190 mention is our internal 00:28:18.411 --> 00:28:20.711 audit tool and all of the 00:28:20.751 --> 00:28:22.452 better packs again now have 00:28:22.633 --> 00:28:23.574 internal audit tools in 00:28:23.594 --> 00:28:24.954 place this is how you do 00:28:25.375 --> 00:28:26.635 your evaluation your 00:28:26.675 --> 00:28:27.936 critical examination of 00:28:27.957 --> 00:28:29.478 your outcomes you do an internal audit 00:28:30.259 --> 00:28:31.599 And all of our internal 00:28:31.660 --> 00:28:32.780 audits are also aligned to 00:28:32.800 --> 00:28:33.781 the international standard 00:28:33.902 --> 00:28:35.242 ISO-Nineteen-thousand-eleven 00:28:35.583 --> 00:28:37.625 guidance for auditing management systems. 00:28:37.644 --> 00:28:39.287 So you've got a quality approach. 00:28:39.586 --> 00:28:40.327 And you can see here the 00:28:40.347 --> 00:28:41.348 audit tool starts off with 00:28:41.368 --> 00:28:42.029 the audit plan. 00:28:42.049 --> 00:28:43.590 We've got the objectives and scope, 00:28:44.050 --> 00:28:45.071 how the audit's going to 00:28:45.132 --> 00:28:46.354 occur on the left-hand side. 00:28:46.374 --> 00:28:47.193 And then we've got the audit 00:28:47.233 --> 00:28:49.876 criteria and we're targeting quality, 00:28:51.057 --> 00:28:51.798 effectiveness, 00:28:53.141 --> 00:28:55.205 And also compliance. 00:28:55.887 --> 00:28:56.930 And we've got the outcome 00:28:56.970 --> 00:28:58.153 standards compliance there. 00:28:58.192 --> 00:29:00.258 So with all of our internal auditing tools, 00:29:00.298 --> 00:29:01.800 we do have a quality audit. 00:29:02.691 --> 00:29:04.772 and we've also built in and 00:29:04.813 --> 00:29:06.734 provided a compliance audit 00:29:07.015 --> 00:29:07.796 so the tools can be 00:29:07.836 --> 00:29:09.336 separated if you wish or 00:29:09.778 --> 00:29:11.078 ideally would be used to 00:29:11.159 --> 00:29:12.279 complete both of those 00:29:12.559 --> 00:29:14.321 aspects we have also built 00:29:14.362 --> 00:29:16.064 in risk-based thinking so 00:29:16.124 --> 00:29:17.384 you can see here we've 00:29:17.404 --> 00:29:18.925 built in the risks that 00:29:18.945 --> 00:29:19.767 we're addressing with the 00:29:19.826 --> 00:29:20.647 audit and also the 00:29:20.667 --> 00:29:21.749 opportunities that the 00:29:21.808 --> 00:29:23.651 organisation is achieving from the audit 00:29:24.230 --> 00:29:25.771 We then have the records 00:29:25.791 --> 00:29:26.311 that we're going to be 00:29:26.332 --> 00:29:27.752 looking at in the sampling plan. 00:29:28.073 --> 00:29:29.153 We're familiar with sampling 00:29:29.193 --> 00:29:30.095 from validation. 00:29:30.255 --> 00:29:32.236 If you're an internal or external auditor, 00:29:32.655 --> 00:29:33.576 you'll know that sampling 00:29:33.616 --> 00:29:34.737 is not just for validations, 00:29:34.757 --> 00:29:35.817 for all auditing. 00:29:36.198 --> 00:29:37.618 So you do need to understand 00:29:37.959 --> 00:29:39.200 the sampling plan for the 00:29:39.259 --> 00:29:40.079 records that you're going 00:29:40.099 --> 00:29:41.000 to look at for the audit. 00:29:41.040 --> 00:29:42.080 And you can see here again, 00:29:42.102 --> 00:29:43.221 that risk-based approach, 00:29:43.521 --> 00:29:46.564 the risk-based factors that 00:29:46.584 --> 00:29:47.684 we're considering around 00:29:47.785 --> 00:29:48.744 individuals working under 00:29:48.765 --> 00:29:49.746 direction there on the left. 00:29:50.226 --> 00:29:51.626 And then that's helping us 00:29:51.666 --> 00:29:52.907 determine the sample size 00:29:52.928 --> 00:29:53.828 that we can be recording 00:29:54.328 --> 00:29:55.390 and the sampling approach 00:29:55.410 --> 00:29:56.510 that we're going to be recording. 00:29:56.971 --> 00:29:58.951 Then we go into the quality 00:29:59.172 --> 00:30:01.773 audit and you can see here, no surprises. 00:30:01.834 --> 00:30:02.954 We've got the quality 00:30:02.994 --> 00:30:04.296 objectives or the outcomes 00:30:04.316 --> 00:30:05.076 that we're aiming for. 00:30:05.537 --> 00:30:06.416 We've got the performance 00:30:06.458 --> 00:30:07.979 indicators and the outcome indicators. 00:30:07.999 --> 00:30:09.078 We've got the targets that 00:30:09.400 --> 00:30:10.160 we've worked with our 00:30:10.200 --> 00:30:11.520 stakeholders to set and 00:30:11.540 --> 00:30:12.561 that we're aiming to achieve. 00:30:13.001 --> 00:30:14.182 And then we've got the evidence. 00:30:14.603 --> 00:30:15.683 that the internal auditors 00:30:15.723 --> 00:30:17.285 are going to be accessing 00:30:17.545 --> 00:30:20.125 and reviewing and evaluating to determine, 00:30:20.326 --> 00:30:21.106 is this effective? 00:30:21.146 --> 00:30:21.747 Yes, no. 00:30:22.507 --> 00:30:24.929 And are there improvements 00:30:25.128 --> 00:30:26.308 or other recommendations or 00:30:26.348 --> 00:30:28.150 findings that we're going to make? 00:30:28.471 --> 00:30:30.392 So that's on the quality side. 00:30:30.571 --> 00:30:31.491 And then we have our 00:30:31.531 --> 00:30:33.093 compliance audit tool. 00:30:33.232 --> 00:30:35.875 And we know that in the VEDA portal, 00:30:36.035 --> 00:30:37.895 all in the VEDA resource packs, 00:30:38.076 --> 00:30:39.717 all of our compliance 00:30:39.797 --> 00:30:41.196 audits are in this same format. 00:30:41.577 --> 00:30:42.018 We've got 00:30:42.538 --> 00:30:44.180 the focus areas and any 00:30:44.240 --> 00:30:45.160 general information. 00:30:45.540 --> 00:30:46.300 We've got the relevant 00:30:46.421 --> 00:30:47.863 outcome standard and any 00:30:47.903 --> 00:30:49.084 background information. 00:30:49.624 --> 00:30:50.984 And then each performance 00:30:51.045 --> 00:30:52.846 indicator has its own table. 00:30:53.227 --> 00:30:53.547 Again, 00:30:53.586 --> 00:30:55.229 we include any relevant information 00:30:55.269 --> 00:30:56.450 for the performance indicator. 00:30:58.961 --> 00:30:59.462 In this case, 00:30:59.502 --> 00:31:00.423 quite a bit because we're 00:31:00.443 --> 00:31:01.724 talking about the credential policy. 00:31:02.365 --> 00:31:03.185 Then we've got the key 00:31:03.205 --> 00:31:05.407 questions that the auditors may ask. 00:31:05.749 --> 00:31:05.949 Very, 00:31:05.969 --> 00:31:08.010 very useful to be going through and 00:31:08.030 --> 00:31:09.451 collecting information for the audit. 00:31:09.652 --> 00:31:11.193 Useful for your team to be 00:31:11.233 --> 00:31:12.134 having that experience, 00:31:12.154 --> 00:31:12.895 to be making sure that 00:31:12.915 --> 00:31:13.536 they're comfortable with 00:31:13.556 --> 00:31:14.416 the audit process because 00:31:14.457 --> 00:31:15.278 it may be in future 00:31:15.417 --> 00:31:16.919 external auditors that are 00:31:17.019 --> 00:31:18.121 asking them these questions. 00:31:18.141 --> 00:31:19.082 So good to make sure that 00:31:19.102 --> 00:31:20.102 they can be answering them 00:31:20.663 --> 00:31:21.423 and we're getting the 00:31:21.443 --> 00:31:22.384 information that we need. 00:31:22.964 --> 00:31:24.366 And then we've got the 00:31:25.567 --> 00:31:26.710 evidence that's expected. 00:31:27.170 --> 00:31:28.211 We've got a free form 00:31:28.250 --> 00:31:29.112 section for you to be 00:31:29.152 --> 00:31:30.513 recording any further evidence, 00:31:30.854 --> 00:31:32.836 determining again that evaluation, 00:31:32.977 --> 00:31:33.817 is this effective? 00:31:34.719 --> 00:31:36.721 And am I going to have any 00:31:36.760 --> 00:31:37.662 improvements that I'm 00:31:37.701 --> 00:31:39.824 recommending in my findings? 00:31:40.887 --> 00:31:41.689 And then as I mentioned, 00:31:41.888 --> 00:31:42.710 each of the performance 00:31:42.750 --> 00:31:45.272 indicators has one of those tables. 00:31:45.813 --> 00:31:47.194 So we have quite extensive 00:31:47.315 --> 00:31:48.576 internal auditing tools now. 00:31:48.596 --> 00:31:49.297 You can see that one is 00:31:49.336 --> 00:31:50.538 sixteen pages long to 00:31:50.557 --> 00:31:51.799 capture that quality auditing, 00:31:51.819 --> 00:31:53.701 that critical examination and evaluation. 00:31:54.576 --> 00:31:55.557 of your self-assurance, 00:31:55.596 --> 00:31:56.778 achieving that quality and 00:31:56.917 --> 00:31:58.719 also having that compliance 00:31:58.919 --> 00:32:00.660 audit built into the tool. 00:32:01.200 --> 00:32:01.839 So there you have it. 00:32:01.880 --> 00:32:03.141 So we've got all of those 00:32:03.401 --> 00:32:04.540 templates and tools there 00:32:04.901 --> 00:32:06.602 for the management of your operations, 00:32:06.622 --> 00:32:07.582 setting up your systems, 00:32:07.642 --> 00:32:09.123 processes and implementing 00:32:09.502 --> 00:32:11.144 those effectively within your business. 00:32:11.584 --> 00:32:13.345 And then the systematic 00:32:13.404 --> 00:32:14.704 monitoring and evaluation, 00:32:14.765 --> 00:32:16.145 the performance and 00:32:16.385 --> 00:32:17.306 indicators and outcome 00:32:17.326 --> 00:32:18.267 indicators and how you're 00:32:18.287 --> 00:32:19.267 going to be measuring those 00:32:19.646 --> 00:32:20.827 and tools that help you 00:32:21.407 --> 00:32:23.409 in monitoring and collecting 00:32:23.509 --> 00:32:25.068 that stakeholder data and 00:32:25.108 --> 00:32:26.609 in completing that critical 00:32:26.650 --> 00:32:28.830 examination evaluation with 00:32:28.990 --> 00:32:30.971 your internal audit okay I 00:32:30.990 --> 00:32:31.771 hope you found that useful 00:32:31.811 --> 00:32:33.192 guys I'm going to finish up 00:32:33.231 --> 00:32:34.152 here just with some key 00:32:34.172 --> 00:32:34.772 points in the first 00:32:34.853 --> 00:32:35.873 instance you do have to 00:32:35.972 --> 00:32:36.712 understand the full 00:32:36.732 --> 00:32:38.233 requirements we are very 00:32:38.273 --> 00:32:39.213 concerned with the 00:32:39.233 --> 00:32:40.574 providers that we still see 00:32:40.614 --> 00:32:41.615 that don't understand the 00:32:41.654 --> 00:32:43.234 scope of practice and don't 00:32:43.255 --> 00:32:43.816 have effective 00:32:43.855 --> 00:32:45.256 documentation in place for 00:32:45.516 --> 00:32:47.777 their vet personnel overall let alone 00:32:48.396 --> 00:32:49.477 individuals who are working 00:32:49.517 --> 00:32:50.597 under direction this is one 00:32:50.637 --> 00:32:51.897 of the top non-compliances 00:32:52.258 --> 00:32:53.739 according to ASQA's last 00:32:53.858 --> 00:32:55.479 annual report you do really 00:32:55.558 --> 00:32:56.259 need to understand the 00:32:56.278 --> 00:32:56.979 requirements you need to 00:32:56.999 --> 00:32:58.380 have a strong leadership 00:32:58.420 --> 00:32:59.920 commitment to do this very 00:32:59.940 --> 00:33:01.560 very well to focus on that 00:33:01.601 --> 00:33:03.000 quality approach within 00:33:03.040 --> 00:33:03.980 your operations and then 00:33:04.000 --> 00:33:05.662 you must put in place that 00:33:05.701 --> 00:33:06.981 framework and the processes 00:33:07.402 --> 00:33:09.462 around individuals working 00:33:09.502 --> 00:33:10.643 under direction and the 00:33:10.682 --> 00:33:11.502 individuals who are 00:33:11.522 --> 00:33:13.124 providing that direction making sure 00:33:13.584 --> 00:33:15.025 that you have the right support, 00:33:15.385 --> 00:33:16.886 the right trained personnel 00:33:17.166 --> 00:33:18.868 and the right process, 00:33:19.028 --> 00:33:20.390 including the documentation 00:33:20.430 --> 00:33:21.951 recording what it is that 00:33:21.971 --> 00:33:23.093 you're doing to show that 00:33:23.113 --> 00:33:24.374 that is an effective process. 00:33:24.634 --> 00:33:25.575 That may require some 00:33:25.634 --> 00:33:26.516 personnel training for 00:33:26.556 --> 00:33:27.876 those that are providing direction. 00:33:28.297 --> 00:33:29.377 You do need to still be 00:33:29.557 --> 00:33:31.099 looking out on the CPD for 00:33:31.119 --> 00:33:32.740 those that are under direction. 00:33:33.221 --> 00:33:34.061 And if you're using 00:33:34.122 --> 00:33:35.182 specialist team members 00:33:35.303 --> 00:33:36.423 like internal auditors, 00:33:36.443 --> 00:33:37.786 they absolutely need to be trained. 00:33:38.246 --> 00:33:39.165 in what they're doing and 00:33:39.207 --> 00:33:40.267 how to conduct and 00:33:40.287 --> 00:33:41.508 implement an effective 00:33:41.667 --> 00:33:43.888 internal audit as part of 00:33:43.909 --> 00:33:45.028 that systematic monitoring 00:33:45.048 --> 00:33:45.730 and evaluation. 00:33:46.150 --> 00:33:46.730 And through all of it, 00:33:46.849 --> 00:33:47.611 we're tracking and 00:33:47.651 --> 00:33:48.691 reviewing what's going on. 00:33:48.711 --> 00:33:49.751 We're identifying those 00:33:49.771 --> 00:33:50.932 improvements and we're 00:33:51.011 --> 00:33:52.073 implementing those to 00:33:52.113 --> 00:33:53.874 support the ongoing quality 00:33:54.213 --> 00:33:55.513 within the operations. 00:33:56.154 --> 00:33:57.494 I hope you found that useful, guys. 00:33:57.596 --> 00:33:58.635 I look forward to seeing you 00:33:58.935 --> 00:34:00.396 on an upcoming live session.