WEBVTT

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Hey there, in this video,

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we're looking at VETA's Vet

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Personnel Requirements Pack

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and how we can be going

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about using this pack to

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support really robust,

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quality focused operations

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across all of our vet

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personnel activities within

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our vet provider.

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Before we get too far into it,

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I want to kick off with a reflection.

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Let's just be thinking about

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what's happening at the

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moment in our vet provider.

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How do you assure yourself

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that each person you have

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delivering training and

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assessment is appropriately credentialed?

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How do you know that your

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system for monitoring those

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working under direction,

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including any industry experts,

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is effective?

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How do you monitor and

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regularly review the

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performance of your

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trainers and assessors to

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identify opportunities for

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professional development?

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How do you identify the

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types of industry competencies,

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skills and knowledge

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relevant to each training

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product on your scope of registration?

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How do you identify and

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address gaps in your

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trainers and assessors'

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industry competencies,

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skills and knowledge?

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And how do you ensure your

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use of industry experts,

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if you're using those industry experts,

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adds value to your training

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and assessments?

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Some interesting examples.

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reflection questions there

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from our Commonwealth regulator.

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What we're doing in this

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video is looking at the

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expectations of the standards for RTOs,

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where it comes to all

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different types of vet personnel,

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and then how VETA's Vet

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Personnel Requirements Pack

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can be assisting you,

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all the templates and tools

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that can be tailored and

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customised to support those

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robust operations within

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your vet provider.

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And let's start off

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with the standards for RTO's

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twenty twenty five requirements.

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And I've got the standards here.

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I'm going to kick off with

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the outcome standards.

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You know,

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we're going to look at the

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credential policy in a minute as well.

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But I'm going to kick off

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with the outcome standards.

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And there's a couple of

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things I wanted to highlight here.

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First of all,

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we're going to go into the definitions.

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I just want to highlight

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here when we're talking

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about VET personnel,

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there's a whole variety of

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VET personnel that we might

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be considering.

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We might be talking about trainers,

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assessors.

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We might be talking about

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those under direction.

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We might be talking about

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those providing direction.

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We might be talking about

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industry experts.

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We might be talking about validators.

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The list goes on who VET personnel are.

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I'll just quickly mention

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here the definition for assessor.

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An assessor is a person who

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determines the VET

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student's competency on behalf

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for or on behalf of the RTO.

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So it is someone who is

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making that assessment judgment.

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Then I want to think about

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the definition for trainer.

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Trainer means a person who

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undertakes training for or

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on behalf of the RTO.

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So that person who

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undertakes training might be

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may hold a credential that

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allows them to do that in their own right,

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or they may be under direction.

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They may be someone who's

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actively working towards a credential.

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They might be someone who

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holds a skillset that is

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allowing them to operate under direction.

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They might be an industry expert.

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for example.

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So it is all different kinds

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of vet personnel who fit

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the definition for trainer

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where they're undertaking

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training for your provider.

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And you can see the

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definition for what

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training is there as well.

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Now let's get into the outcome standards.

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We're obviously talking

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about quality area one,

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training assessment and the

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focus area of training.

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And we're looking at

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standard one point one in

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the first instance,

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how that training is occurring.

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And I'm not going to go too far into that.

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because we're going to jump

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down to Quality Area Three,

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the VET workforce,

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and we're going to be

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looking at those three

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outcome standards for how

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we're going about managing

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that VET workforce.

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And in the first instance,

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we've got standard three

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point one that's stating

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that the workforce is

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effectively managed to

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ensure appropriate staffing

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to deliver services.

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And here we're talking about

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that providers are

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demonstrating that they've got

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the number of trainers and

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assessors and other staff

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are appropriate for the

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delivery of services that

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you're offering and that

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you're facilitating CPD for

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all of those personnel in

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your organisation to

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effectively perform your role.

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And then we're digging very

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carefully back into those

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trainer and assessor competencies,

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remembering that broad

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definition of what trainer

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is and that very defined

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definition for what assessor is,

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those making assessment judgements.

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Training and assessment is

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delivered to students by

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credentialed people

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with current skills and

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knowledge in training and assessment.

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We've got three performance

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indicators here.

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Training and assessment is

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only delivered by persons

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who hold the appropriate credentials,

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as specified in the credential policy.

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Where the credential policy

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permits a person to deliver

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any training or assessment

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under direction,

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the organisation has

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systems in place to ensure

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that the person doesn't

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make assessment judgements,

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they're not an assessor,

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and also that quality

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training and assessment is

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being delivered.

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and also we're demonstrating

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how we ensure all trainers

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and assessors remember

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again that broad definition

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for trainer undertake cpd

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to maintain current skills

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and knowledge and training

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and assessment including

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skills and knowledge

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relating to engaging and

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supporting vet students and

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then we've got outcome

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standard three point three

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training and assessment is

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delivered by persons with

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current industry skills and

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knowledge relevant to the

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training product

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Remembering that the

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definition for current

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industry skills has been repealed,

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that previous twenty fifteen definition.

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And now we have the

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performance indicators.

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All persons delivering

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training and assessment

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have the industry competencies,

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skills and knowledge that

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are relevant to the level

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of the training product

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being delivered and assessed.

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and they are maintaining an

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understanding of current

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industry practices relevant

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to the training assessment

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they're delivering.

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Where we're using industry experts,

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we do so with reference to

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the training product or to

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the specific student cohort.

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Why are we using industry experts?

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What's that reference to one

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of those two factors?

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And also we're demonstrating

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a response to a specific

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need for that extra expert to be engaged.

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And we have a system in

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place to ensure that those

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experts also have those

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industry competency skills

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and knowledge relevant to

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the training product they're delivering.

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and that they're only

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authorised to work under

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the direction of a person

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with the appropriate

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credentials to provide direction,

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as specified in the credential policy.

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And if they're involved in

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assessment judgement,

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they are alongside the

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trainer and assessor,

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so they're in the same

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place working with the

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trainer and assessor,

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and the assessor if we're

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thinking about assessment judgement.

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and the expert is involved

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in delivering subject to

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the oversight by the organisation.

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So we've got that

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requirements of fully

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credentialed trainers and assessors,

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then we've got those

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requirements for those under direction,

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and then we've got

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requirements specifically

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for industry experts that

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very closely follow under direction,

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and then also have some of

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those extra factors that we

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just looked at.

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Now let's jump across to the

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credentials policy and just

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quickly pull apart that guidance.

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So again,

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I don't want to go through this

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in fine detail.

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I'm just going to highlight

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here that when we're

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talking about the credentials policy,

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we've got the credentials for delivery,

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and that includes the

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training and assessment credentials,

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also assessment-only credentials,

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also delivering training under direction,

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so actively working towards

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and further guidance for other individuals,

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other persons that can be

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delivering training under direction.

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And then we've got a section

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for what is required if you

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want to be providing that direction,

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if you're the supervisor

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for those individuals.

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We've also got additional

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guidance then on the

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minimum credentials for

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delivery of TAE training products.

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if you're doing that

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delivery under direction,

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and also if you're

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providing direction for

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those under direction who

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are delivering TAE products.

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And then we go into validation.

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We have new requirements, again,

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for validators,

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all of these different

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scopes of practice in the

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standards for RTOs,

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So what is required if

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you're validating general

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training products and then

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what is required if you're

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validating AQF

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qualifications or skill

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sets from TAE training products.

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So again,

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you can see all of those minimum

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credential requirements

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across that various scope of practice.

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I hope you found that useful.

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And as we know,

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all of this is happening

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through the lens of self-assurance.

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What we're talking about is

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the way the providers

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manage your operations to

00:08:52.062 --> 00:08:52.883
focus on quality

00:08:53.883 --> 00:08:55.423
including compliance and

00:08:55.583 --> 00:08:57.323
also including continuous

00:08:57.344 --> 00:08:58.825
improvement or that ongoing

00:08:59.024 --> 00:09:00.306
quality improvement.

00:09:00.725 --> 00:09:01.725
Now, I'm going to pause there.

00:09:01.765 --> 00:09:02.986
There is obviously a second

00:09:03.006 --> 00:09:04.586
half of the definition for self-assurance,

00:09:05.006 --> 00:09:05.967
but let's think about in

00:09:05.988 --> 00:09:07.207
the first instance how

00:09:07.288 --> 00:09:09.149
providers managing their

00:09:09.188 --> 00:09:10.629
operations when it comes to

00:09:10.649 --> 00:09:12.049
that broad scope of

00:09:12.110 --> 00:09:14.191
practice for vet personnel

00:09:14.551 --> 00:09:16.072
and all of the requirements

00:09:16.091 --> 00:09:18.412
that vet personnel must meet.

00:09:18.913 --> 00:09:21.614
And let's jump in at this point to...

00:09:22.653 --> 00:09:24.134
the Vet Personnel

00:09:24.274 --> 00:09:25.855
Requirements Pack and be

00:09:25.916 --> 00:09:26.697
looking at all of the

00:09:26.716 --> 00:09:27.738
templates and tools that

00:09:27.798 --> 00:09:29.198
might be able to be helping

00:09:29.278 --> 00:09:31.340
us with that concept of the

00:09:31.460 --> 00:09:33.621
management of our operations.

00:09:33.961 --> 00:09:35.383
And this is an extensive pack.

00:09:35.423 --> 00:09:36.403
You can see here there's

00:09:36.563 --> 00:09:38.245
actually forty six

00:09:38.284 --> 00:09:39.225
different templates and

00:09:39.245 --> 00:09:39.966
tools in the pack.

00:09:40.025 --> 00:09:40.807
In this short video,

00:09:40.846 --> 00:09:42.347
we're not going to be going in depth.

00:09:42.788 --> 00:09:44.408
into all of those templates and tools,

00:09:44.447 --> 00:09:45.168
but I am going to be

00:09:45.187 --> 00:09:47.288
focusing on the main tools

00:09:47.428 --> 00:09:48.928
that are available for us.

00:09:49.308 --> 00:09:50.328
And in the first instance,

00:09:50.369 --> 00:09:52.330
when we've got systems and processes,

00:09:52.389 --> 00:09:53.710
we need to document those

00:09:53.889 --> 00:09:55.110
in policy positions.

00:09:55.710 --> 00:09:56.629
And we've got a range of

00:09:56.669 --> 00:09:58.451
policy positions that are

00:09:58.571 --> 00:10:00.071
included in this VET

00:10:00.130 --> 00:10:01.390
Personnel Requirements plaque,

00:10:01.811 --> 00:10:03.751
the first one being the VET

00:10:03.831 --> 00:10:05.312
Personnel Requirements Policy.

00:10:05.351 --> 00:10:06.511
So this is the key policy,

00:10:06.591 --> 00:10:07.491
the main policy.

00:10:07.971 --> 00:10:08.772
And you can see here,

00:10:08.912 --> 00:10:10.273
as we're updating the policy,

00:10:10.312 --> 00:10:11.613
we do include

00:10:12.913 --> 00:10:13.933
our track changes.

00:10:13.974 --> 00:10:15.916
So as we go from version one, version two,

00:10:15.975 --> 00:10:17.096
version three, version four,

00:10:17.736 --> 00:10:19.717
we are tracking those changes for you.

00:10:19.758 --> 00:10:23.341
So as you tailor and

00:10:23.441 --> 00:10:24.881
customise these resources

00:10:24.942 --> 00:10:27.063
for your provider,

00:10:27.203 --> 00:10:28.945
you get all future updates free.

00:10:29.125 --> 00:10:31.307
As you know, with all VEDA resource packs,

00:10:31.726 --> 00:10:32.748
changes are tracked and you

00:10:32.788 --> 00:10:34.489
can very easily identify

00:10:34.609 --> 00:10:35.590
and then update those

00:10:35.610 --> 00:10:36.990
changes if they're relevant

00:10:37.030 --> 00:10:38.211
to your provider context.

00:10:38.871 --> 00:10:39.753
so here we've got the vet

00:10:39.812 --> 00:10:40.734
personnel requirements

00:10:40.754 --> 00:10:42.434
policy all of our policy

00:10:42.455 --> 00:10:43.615
positions across all of our

00:10:43.635 --> 00:10:44.317
vetter packs are in the

00:10:44.336 --> 00:10:45.778
same format we start off

00:10:46.078 --> 00:10:47.200
with the policy purpose

00:10:47.559 --> 00:10:48.400
then the scope of the

00:10:48.421 --> 00:10:49.721
policy who it applies to

00:10:49.761 --> 00:10:50.503
then we've got the

00:10:51.263 --> 00:10:52.565
authoritative terms and

00:10:52.605 --> 00:10:53.826
definitions that are

00:10:53.865 --> 00:10:55.047
relevant from the standards

00:10:55.086 --> 00:10:57.408
for rto's and other sources

00:10:57.889 --> 00:10:58.789
and then we go into the

00:10:58.830 --> 00:11:00.331
commitments with the policy

00:11:00.711 --> 00:11:01.592
and very early in each of

00:11:01.613 --> 00:11:03.754
our policies we also have our rationale

00:11:04.254 --> 00:11:05.735
Our rationale is our

00:11:05.775 --> 00:11:06.956
approach or our

00:11:07.015 --> 00:11:08.616
justification for how we're

00:11:08.636 --> 00:11:10.236
going about the management

00:11:10.277 --> 00:11:12.097
of operations for this functional area,

00:11:12.138 --> 00:11:12.717
in this case,

00:11:12.758 --> 00:11:14.438
the area being obviously VET

00:11:14.458 --> 00:11:15.839
personnel requirements.

00:11:16.279 --> 00:11:17.759
Very, very important with the rationale.

00:11:17.779 --> 00:11:18.820
We strongly encourage you to

00:11:18.840 --> 00:11:20.341
do that as VET providers.

00:11:20.421 --> 00:11:22.402
It's giving that summary, very usable,

00:11:22.741 --> 00:11:23.881
supporting that usability

00:11:23.942 --> 00:11:25.302
for all of the stakeholders

00:11:25.322 --> 00:11:26.783
that are using your policy positions,

00:11:26.822 --> 00:11:27.524
getting that summary

00:11:27.583 --> 00:11:28.644
upfront about how you're

00:11:28.683 --> 00:11:29.745
approaching this particular

00:11:29.884 --> 00:11:31.565
area of your operations,

00:11:31.825 --> 00:11:33.125
and also very useful

00:11:33.686 --> 00:11:35.246
for that stakeholder being

00:11:35.287 --> 00:11:36.807
your regulator auditors to

00:11:36.847 --> 00:11:38.048
get that understanding of

00:11:38.087 --> 00:11:39.469
how you're approaching the area.

00:11:39.788 --> 00:11:41.009
So we do have our rationale

00:11:41.029 --> 00:11:42.009
and you can see the

00:11:42.029 --> 00:11:43.071
rationale is starting to

00:11:43.150 --> 00:11:44.491
introduce some concepts and

00:11:44.532 --> 00:11:46.332
documents that we're going to be using.

00:11:46.732 --> 00:11:47.874
I'm going to quickly fly

00:11:47.933 --> 00:11:48.754
through this policy

00:11:48.793 --> 00:11:50.115
position to give you the concepts.

00:11:50.134 --> 00:11:50.774
So we're talking about

00:11:51.174 --> 00:11:52.475
ensuring appropriate

00:11:52.515 --> 00:11:53.677
personnel for services

00:11:53.716 --> 00:11:54.836
delivery and some of the

00:11:54.856 --> 00:11:55.957
factors we're considering.

00:11:55.998 --> 00:11:56.638
We're talking about our

00:11:56.758 --> 00:11:57.899
organisational structure.

00:11:58.479 --> 00:11:59.219
Wherever possible,

00:11:59.259 --> 00:12:01.600
we're not replicating policy information.

00:12:01.899 --> 00:12:03.320
This is designed to be used

00:12:03.419 --> 00:12:04.620
in an integrated format,

00:12:04.640 --> 00:12:06.201
perhaps even in a manual format.

00:12:06.640 --> 00:12:07.761
So we've got references to

00:12:07.802 --> 00:12:08.761
our governance policy,

00:12:08.841 --> 00:12:10.201
reference to our third

00:12:10.241 --> 00:12:11.482
party arrangements policy,

00:12:11.643 --> 00:12:12.982
and other policies along the way.

00:12:13.322 --> 00:12:14.102
So where we need to

00:12:14.123 --> 00:12:15.043
reference something that's

00:12:15.104 --> 00:12:16.303
related to vet personnel,

00:12:16.344 --> 00:12:16.923
we're doing that,

00:12:17.303 --> 00:12:18.043
but then we're also

00:12:18.104 --> 00:12:18.965
referencing off to the

00:12:19.024 --> 00:12:20.924
policy that other policies

00:12:20.945 --> 00:12:23.166
that already have that extensive detail.

00:12:23.745 --> 00:12:24.767
We then talk about the VET

00:12:25.027 --> 00:12:26.706
personnel requirements matrix.

00:12:27.168 --> 00:12:27.488
Why?

00:12:27.528 --> 00:12:28.927
What we're talking about is VET personnel,

00:12:29.168 --> 00:12:30.349
all of those different types.

00:12:30.708 --> 00:12:31.769
What are the requirements of

00:12:31.789 --> 00:12:32.669
those VET personnel?

00:12:33.110 --> 00:12:33.770
And then how do we

00:12:33.811 --> 00:12:35.390
demonstrate they meet those requirements?

00:12:35.451 --> 00:12:36.292
We have a matrix.

00:12:36.312 --> 00:12:36.991
So we've got the VET

00:12:37.052 --> 00:12:38.773
personnel requirements matrix.

00:12:40.149 --> 00:12:42.070
And as we know,

00:12:42.110 --> 00:12:43.390
we're including the

00:12:43.671 --> 00:12:45.131
industry engagement and

00:12:45.172 --> 00:12:46.732
advice that we're getting

00:12:46.952 --> 00:12:49.354
from all of our industry

00:12:49.413 --> 00:12:50.914
representatives around what

00:12:51.355 --> 00:12:52.475
industry currency and

00:12:52.515 --> 00:12:53.635
industry practices need to

00:12:53.755 --> 00:12:55.537
be relevant to our vet personnel.

00:12:55.937 --> 00:12:56.758
And then we go into the

00:12:56.798 --> 00:12:57.759
requirements and we have

00:12:57.818 --> 00:12:58.599
two sections here.

00:12:58.958 --> 00:12:59.919
We do this in many of the

00:13:00.159 --> 00:13:01.821
better policy positions at the moment.

00:13:02.321 --> 00:13:04.402
We've got our section two, June thirty,

00:13:04.741 --> 00:13:05.701
twenty twenty five,

00:13:05.981 --> 00:13:07.082
focused on the standards

00:13:07.123 --> 00:13:08.383
for RTOs twenty fifteen,

00:13:08.442 --> 00:13:10.063
maintaining that minimum compliance.

00:13:10.604 --> 00:13:11.464
And then we,

00:13:11.624 --> 00:13:12.705
and I'll just quickly run

00:13:12.725 --> 00:13:13.524
through that section.

00:13:14.144 --> 00:13:15.745
And then we have a second section,

00:13:16.086 --> 00:13:17.225
which are the requirements

00:13:17.245 --> 00:13:19.547
from the first of July twenty twenty five,

00:13:19.586 --> 00:13:20.768
which are the standards for

00:13:20.807 --> 00:13:22.388
RTOs twenty twenty five requirements.

00:13:22.427 --> 00:13:23.048
And you can see we've

00:13:23.068 --> 00:13:23.828
highlighted them there.

00:13:24.288 --> 00:13:26.270
So from the first of July,

00:13:26.291 --> 00:13:27.051
twenty twenty five,

00:13:27.091 --> 00:13:28.673
we can be removing those

00:13:28.712 --> 00:13:30.073
twenty fifteen sections and

00:13:30.114 --> 00:13:31.794
focusing just on the twenty

00:13:31.835 --> 00:13:32.995
twenty five requirements.

00:13:33.355 --> 00:13:34.157
And you can see what we're

00:13:34.197 --> 00:13:35.298
covering there in terms of

00:13:35.337 --> 00:13:36.339
trainers and assessors,

00:13:36.379 --> 00:13:37.360
the qualifications.

00:13:37.419 --> 00:13:39.561
If we are working under direction,

00:13:39.600 --> 00:13:40.642
if we're actively working

00:13:40.662 --> 00:13:41.863
towards qualifications,

00:13:41.903 --> 00:13:44.245
if we're an assessor only,

00:13:44.705 --> 00:13:46.147
if we're doing TAE delivery,

00:13:46.706 --> 00:13:47.908
what those requirements are,

00:13:47.928 --> 00:13:49.311
if we're providing direction.

00:13:50.052 --> 00:13:51.192
And then we've got a section

00:13:51.253 --> 00:13:52.595
on effective supervision

00:13:52.754 --> 00:13:53.876
and talking about the use

00:13:54.057 --> 00:13:56.139
of a supervision plan for

00:13:56.460 --> 00:13:57.522
those individuals who are

00:13:57.562 --> 00:13:58.562
working under direction,

00:13:58.763 --> 00:13:59.684
how we're managing the

00:13:59.725 --> 00:14:01.187
quality of assessment decisions,

00:14:01.267 --> 00:14:02.668
what's required for validation,

00:14:03.168 --> 00:14:05.510
for VET personnel undertaking validation,

00:14:05.571 --> 00:14:06.792
how we're managing the use

00:14:06.812 --> 00:14:07.773
of industry experts,

00:14:07.812 --> 00:14:08.793
if that's something we're doing,

00:14:09.274 --> 00:14:10.615
how we're managing industry

00:14:10.655 --> 00:14:11.777
competency skills and

00:14:11.817 --> 00:14:14.679
knowledge of all of our VET personnel,

00:14:15.100 --> 00:14:16.902
how we're confirming those requirements,

00:14:17.221 --> 00:14:18.082
the confirmation of

00:14:18.143 --> 00:14:19.423
documentation procedure,

00:14:19.464 --> 00:14:21.365
how we're verifying employment history,

00:14:21.706 --> 00:14:23.347
how we're authenticating

00:14:23.807 --> 00:14:25.610
AQF certification documentation.

00:14:26.090 --> 00:14:27.051
Then we're going into our

00:14:27.091 --> 00:14:28.730
recruitment and retention strategies,

00:14:29.032 --> 00:14:30.032
something that's referenced

00:14:30.672 --> 00:14:32.413
importantly in the Standards for RTOs,

00:14:33.714 --> 00:14:35.475
covering position descriptions,

00:14:35.554 --> 00:14:37.436
inductions, code of conduct,

00:14:37.816 --> 00:14:38.895
ethical standards,

00:14:39.256 --> 00:14:40.996
requirements for service provision,

00:14:41.057 --> 00:14:42.817
how we're doing performance reviews,

00:14:42.898 --> 00:14:44.399
misconduct arrangements.

00:14:44.818 --> 00:14:46.120
And then as with all of the

00:14:46.139 --> 00:14:47.059
policy positions,

00:14:47.100 --> 00:14:48.100
we have systematic

00:14:48.461 --> 00:14:49.761
monitoring and evaluation.

00:14:49.782 --> 00:14:50.341
So we've got that

00:14:50.402 --> 00:14:52.003
referencing for how that's occurring.

00:14:52.462 --> 00:14:53.524
and then referencing off to

00:14:53.543 --> 00:14:54.644
the quality policy where

00:14:54.804 --> 00:14:56.985
all the detail of that M&E is.

00:14:57.005 --> 00:14:58.206
So it's quite an extensive

00:14:58.246 --> 00:14:59.267
policy position that you

00:14:59.287 --> 00:15:01.269
can see there for vet

00:15:01.328 --> 00:15:02.389
personnel requirements.

00:15:02.669 --> 00:15:03.289
Having said that,

00:15:03.309 --> 00:15:04.650
there's a number of other

00:15:04.730 --> 00:15:06.251
policy positions that we're

00:15:06.292 --> 00:15:08.173
including within this pack.

00:15:08.192 --> 00:15:09.494
So we've not just got our

00:15:09.533 --> 00:15:11.235
vet personnel requirements policy.

00:15:11.936 --> 00:15:15.018
If you are using third parties,

00:15:15.238 --> 00:15:16.798
we also have our third

00:15:16.839 --> 00:15:18.139
party arrangements policy.

00:15:18.879 --> 00:15:21.380
We know that we need to be

00:15:21.801 --> 00:15:23.402
facilitating and ensuring

00:15:24.101 --> 00:15:25.702
continuous professional development.

00:15:26.143 --> 00:15:29.104
We also have the example CPD policy.

00:15:29.504 --> 00:15:30.465
We know that we're required

00:15:30.485 --> 00:15:31.245
to have a conflict of

00:15:31.304 --> 00:15:33.166
interest system in place

00:15:33.245 --> 00:15:34.245
for our vet personnel.

00:15:34.405 --> 00:15:35.687
We've also included our

00:15:35.746 --> 00:15:37.067
conflict of interest policy

00:15:37.668 --> 00:15:39.187
and our whistleblowing

00:15:39.227 --> 00:15:40.568
policy to be supporting

00:15:41.009 --> 00:15:42.369
those whistleblower arrangements.

00:15:42.769 --> 00:15:43.690
So in the first instance,

00:15:43.730 --> 00:15:45.010
we're capturing all of

00:15:45.030 --> 00:15:46.331
those systems and processes

00:15:46.350 --> 00:15:47.532
and making sure that we've

00:15:47.552 --> 00:15:48.692
got those documented and

00:15:48.751 --> 00:15:50.251
really effective policy positions.

00:15:50.812 --> 00:15:52.293
How else are we helping you

00:15:52.373 --> 00:15:54.052
with the management of your operations?

00:15:54.352 --> 00:15:55.193
The next thing that we need

00:15:55.214 --> 00:15:56.293
to be doing is planning.

00:15:56.354 --> 00:15:58.475
Fail to plan, plan to fail.

00:15:58.754 --> 00:15:59.595
And there's a couple of key

00:15:59.615 --> 00:16:00.995
plans that we have here

00:16:01.514 --> 00:16:04.296
within the Vet Personnel

00:16:04.355 --> 00:16:05.155
Requirements Pack.

00:16:05.196 --> 00:16:06.076
The first one that I'll just

00:16:06.096 --> 00:16:07.956
quickly mention is the workforce plan.

00:16:07.996 --> 00:16:09.736
We know that as vet providers,

00:16:09.798 --> 00:16:10.778
we need to have a workforce

00:16:10.798 --> 00:16:11.418
plan in place.

00:16:11.837 --> 00:16:12.979
that is demonstrating that

00:16:12.999 --> 00:16:14.681
we are effectively managing

00:16:15.140 --> 00:16:16.601
our workforce and also

00:16:16.642 --> 00:16:17.722
planning for the future

00:16:17.763 --> 00:16:19.325
with our future workforce needs.

00:16:19.884 --> 00:16:20.466
Now, again,

00:16:20.505 --> 00:16:21.386
I'm not going to spend a lot of

00:16:21.447 --> 00:16:22.326
time going through this.

00:16:22.346 --> 00:16:23.288
Just a quick mention,

00:16:23.928 --> 00:16:25.190
as with all of the plans

00:16:25.250 --> 00:16:28.052
within our all of the major plans,

00:16:28.091 --> 00:16:30.033
we cross all of our VETA resource packs.

00:16:30.333 --> 00:16:31.716
We have the same format.

00:16:31.775 --> 00:16:33.017
We start off with the purpose.

00:16:33.336 --> 00:16:34.557
We've got the scope and the

00:16:34.738 --> 00:16:36.078
key considerations of the scope.

00:16:36.099 --> 00:16:37.541
We've got the objectives of the plan.

00:16:37.980 --> 00:16:39.422
Then we go into the detail

00:16:39.481 --> 00:16:40.943
of the particular planning area.

00:16:40.964 --> 00:16:41.543
In this case,

00:16:41.563 --> 00:16:42.985
we're talking about the workforce plan.

00:16:43.446 --> 00:16:45.488
So we're going into our workforce analysis,

00:16:45.528 --> 00:16:47.089
the current workforce profile,

00:16:47.389 --> 00:16:48.330
critical roles,

00:16:48.370 --> 00:16:51.832
current skills gaps and profile gaps.

00:16:52.253 --> 00:16:53.975
Then we're going into that forecasting,

00:16:54.355 --> 00:16:55.596
future workforce needs,

00:16:55.635 --> 00:16:57.376
we've looked at our enrolment projections,

00:16:57.417 --> 00:16:58.018
we've looked at our

00:16:58.057 --> 00:16:59.339
financial planning and

00:16:59.379 --> 00:17:00.178
we're planning out our

00:17:00.219 --> 00:17:01.500
future workforce needs,

00:17:01.860 --> 00:17:03.321
the strategic priorities,

00:17:03.341 --> 00:17:04.221
the gap analysis,

00:17:04.241 --> 00:17:06.403
the risk analysis and then

00:17:06.423 --> 00:17:07.084
we're putting in our

00:17:07.124 --> 00:17:08.285
workforce strategies and

00:17:08.305 --> 00:17:09.685
how we're going to be supporting those.

00:17:10.165 --> 00:17:11.106
We're also including that

00:17:11.146 --> 00:17:12.347
succession planning and how

00:17:12.367 --> 00:17:13.949
we're maintaining those

00:17:13.989 --> 00:17:15.670
critical roles or key roles

00:17:16.089 --> 00:17:17.951
and then the action planning and the

00:17:19.251 --> 00:17:20.653
various activities and tasks

00:17:20.692 --> 00:17:21.973
that we're undertaking to

00:17:22.013 --> 00:17:23.515
support all of that planning.

00:17:23.955 --> 00:17:24.816
And we've also included

00:17:24.836 --> 00:17:26.057
within our workforce plan a

00:17:26.116 --> 00:17:28.679
mini plan for service personnel.

00:17:28.798 --> 00:17:30.259
If you're about to start a new service,

00:17:30.299 --> 00:17:31.621
a new training package area,

00:17:31.641 --> 00:17:33.261
a new training product area,

00:17:33.422 --> 00:17:35.503
a new regional geographic area,

00:17:36.003 --> 00:17:37.085
maybe doing a little bit of

00:17:37.125 --> 00:17:38.045
planning to make sure that

00:17:38.065 --> 00:17:39.266
you've got the service

00:17:39.306 --> 00:17:40.747
personnel that you need for

00:17:40.787 --> 00:17:41.647
that new initiative.

00:17:41.708 --> 00:17:43.328
So we've included that

00:17:43.368 --> 00:17:45.671
planning for that future use as well.

00:17:46.791 --> 00:17:48.153
So that's the workforce plan

00:17:49.272 --> 00:17:51.314
and very simple but quite

00:17:51.673 --> 00:17:54.295
powerful format for VET providers.

00:17:54.714 --> 00:17:55.654
We've also got some other

00:17:55.674 --> 00:17:56.296
planning that we've

00:17:56.336 --> 00:17:57.695
included that I won't talk

00:17:57.715 --> 00:17:58.316
too much about.

00:17:58.836 --> 00:18:02.758
We've got our CPD planning here,

00:18:02.837 --> 00:18:06.440
both the CPD planning tool

00:18:07.000 --> 00:18:09.260
and also a CPD plan summary

00:18:09.381 --> 00:18:10.340
to help you with the

00:18:10.381 --> 00:18:11.721
planning of that continuous

00:18:11.761 --> 00:18:12.561
professional development.

00:18:13.445 --> 00:18:14.827
and where you're working

00:18:15.209 --> 00:18:17.211
with individuals under direction,

00:18:17.731 --> 00:18:18.653
we've also got your

00:18:18.752 --> 00:18:20.596
supervision planning in place.

00:18:20.996 --> 00:18:23.078
So some extensive planning

00:18:23.118 --> 00:18:24.300
tools there for you to be

00:18:24.361 --> 00:18:25.883
tailoring and using within

00:18:25.903 --> 00:18:26.663
your operations.

00:18:27.305 --> 00:18:27.505
Now,

00:18:28.165 --> 00:18:30.166
What other tools do we have

00:18:30.567 --> 00:18:31.846
to be supporting the

00:18:32.047 --> 00:18:34.147
management of our operations?

00:18:34.688 --> 00:18:35.388
And there's a few other

00:18:35.489 --> 00:18:37.409
items that I'll quickly highlight here.

00:18:37.429 --> 00:18:39.369
We also include a range of

00:18:39.450 --> 00:18:41.070
management registers for

00:18:41.111 --> 00:18:42.010
the management and then

00:18:42.070 --> 00:18:43.771
also the tracking of what's

00:18:43.791 --> 00:18:45.372
going on within your operations.

00:18:45.772 --> 00:18:47.073
I'm going to start here with

00:18:47.093 --> 00:18:48.534
the vet personnel register.

00:18:49.094 --> 00:18:50.974
So as you just make that a

00:18:50.994 --> 00:18:51.694
bit bigger for you.

00:18:52.494 --> 00:18:55.537
As you are approving VET personnel for use,

00:18:55.957 --> 00:18:58.898
we've got the name, the engagement,

00:18:58.999 --> 00:19:01.279
and all of our registers

00:19:01.380 --> 00:19:03.020
across all of the VETA

00:19:03.060 --> 00:19:04.142
packs include

00:19:04.182 --> 00:19:05.843
categorisation drop-downs

00:19:06.624 --> 00:19:07.544
that are going to be

00:19:07.564 --> 00:19:08.525
supporting your data

00:19:08.545 --> 00:19:09.945
analysis and information.

00:19:10.766 --> 00:19:12.547
are tracking as part of the

00:19:12.586 --> 00:19:13.826
management of your operations?

00:19:13.906 --> 00:19:15.188
What training assessment

00:19:15.208 --> 00:19:16.449
qualifications are held?

00:19:16.788 --> 00:19:18.108
What industry vocational

00:19:18.128 --> 00:19:19.349
qualifications are held and

00:19:19.410 --> 00:19:20.651
also industry experience?

00:19:21.111 --> 00:19:22.310
Is there online delivery

00:19:22.371 --> 00:19:23.471
occurring and what training

00:19:23.511 --> 00:19:24.352
is occurring for that?

00:19:24.932 --> 00:19:26.093
What working with children

00:19:26.133 --> 00:19:27.093
checks or vulnerable

00:19:27.153 --> 00:19:28.874
persons checks are being

00:19:28.913 --> 00:19:31.055
held if you're working with children,

00:19:31.095 --> 00:19:32.276
with students under the age

00:19:32.355 --> 00:19:33.496
of eighteen years across

00:19:33.655 --> 00:19:34.477
the jurisdictions?

00:19:35.057 --> 00:19:37.038
What training products are

00:19:37.117 --> 00:19:40.679
this individual being approved to work?

00:19:41.239 --> 00:19:43.318
And then what is that scope of work?

00:19:43.338 --> 00:19:44.400
It's very interesting here.

00:19:44.420 --> 00:19:45.779
First of all, what are they?

00:19:45.880 --> 00:19:48.080
Trainer, assessor, assessor only,

00:19:48.201 --> 00:19:49.240
working under direction.

00:19:49.820 --> 00:19:51.682
Are they approved to provide direction?

00:19:52.261 --> 00:19:54.084
Are they approved to be a validator?

00:19:54.163 --> 00:19:55.064
Are they approved to be a

00:19:55.163 --> 00:19:57.987
lead validator in terms of

00:19:58.467 --> 00:20:00.548
the scope of practice?

00:20:00.568 --> 00:20:01.088
So again,

00:20:01.108 --> 00:20:02.910
you're seeing that confirmation

00:20:02.950 --> 00:20:04.111
of the scope of practice

00:20:04.311 --> 00:20:05.372
and the status for that

00:20:05.412 --> 00:20:06.933
scope of practice for the individual.

00:20:07.673 --> 00:20:09.134
So we've got the vet

00:20:09.253 --> 00:20:10.575
personnel register there to

00:20:10.595 --> 00:20:11.974
be capturing and tracking

00:20:12.214 --> 00:20:14.016
all of your approved personnel.

00:20:14.476 --> 00:20:15.276
We've also got a range of

00:20:15.336 --> 00:20:16.455
other registers that are

00:20:16.496 --> 00:20:17.297
included in the pack.

00:20:17.317 --> 00:20:18.336
I'll just quickly mention,

00:20:18.737 --> 00:20:19.896
we've got your third party

00:20:20.537 --> 00:20:21.718
arrangements register

00:20:21.738 --> 00:20:22.817
that's also capturing your

00:20:22.837 --> 00:20:23.817
third party agreements.

00:20:24.317 --> 00:20:25.699
We've also got your third

00:20:25.739 --> 00:20:28.219
party partner personnel details register.

00:20:28.278 --> 00:20:30.099
So who are all the individuals

00:20:30.700 --> 00:20:32.201
that are employed by your

00:20:32.240 --> 00:20:33.342
third parties that you've

00:20:33.362 --> 00:20:35.463
approved for delivery and

00:20:35.523 --> 00:20:36.444
tracking all of those.

00:20:36.904 --> 00:20:37.545
We've also got the

00:20:37.565 --> 00:20:38.885
whistleblower register to

00:20:38.905 --> 00:20:39.547
be tracking any

00:20:39.606 --> 00:20:40.907
whistleblower allegations

00:20:40.948 --> 00:20:42.169
and the resolution of those.

00:20:42.689 --> 00:20:44.109
We've got our CPD register

00:20:44.150 --> 00:20:45.131
to be tracking all of the

00:20:45.310 --> 00:20:47.532
and confirming all of the

00:20:47.573 --> 00:20:49.074
CPD that's occurring within

00:20:49.213 --> 00:20:50.075
the organisation.

00:20:50.535 --> 00:20:51.496
And then we've also got the

00:20:51.536 --> 00:20:52.396
conflict of interest

00:20:52.436 --> 00:20:53.498
register to be capturing

00:20:53.538 --> 00:20:54.598
all of those declared

00:20:54.638 --> 00:20:55.880
conflicts of interest and

00:20:55.920 --> 00:20:57.840
the management of those

00:20:58.020 --> 00:20:58.801
conflicts of interest.

00:21:00.188 --> 00:21:02.750
So there's a huge range of

00:21:04.411 --> 00:21:05.570
management registers there

00:21:05.711 --> 00:21:06.991
supporting the management

00:21:07.092 --> 00:21:07.893
of your operations.

00:21:07.932 --> 00:21:08.692
But we're not finished.

00:21:09.153 --> 00:21:10.394
What other documentation

00:21:10.413 --> 00:21:11.075
have you got there that's

00:21:11.115 --> 00:21:12.336
supporting the management

00:21:12.375 --> 00:21:14.277
implementation of our operations?

00:21:14.696 --> 00:21:15.517
I'm just going to quickly

00:21:15.557 --> 00:21:16.597
fly through the list here

00:21:16.637 --> 00:21:17.659
with a whole range of other

00:21:17.719 --> 00:21:18.940
forms that are included.

00:21:19.359 --> 00:21:20.359
We've got our accident

00:21:20.380 --> 00:21:21.601
incident near miss report

00:21:21.641 --> 00:21:22.622
to be dealing with any

00:21:22.701 --> 00:21:24.803
issues that are occurring

00:21:24.962 --> 00:21:25.743
with vet personnel.

00:21:26.243 --> 00:21:27.305
We've got our confirmation

00:21:27.345 --> 00:21:28.786
of documentation record to

00:21:28.806 --> 00:21:30.247
be documenting the record

00:21:30.287 --> 00:21:31.867
of when you verified things

00:21:31.887 --> 00:21:32.969
like employment history or

00:21:32.989 --> 00:21:34.049
when you authenticated

00:21:34.309 --> 00:21:35.090
things like AQF

00:21:35.111 --> 00:21:36.632
certification documentation.

00:21:37.031 --> 00:21:38.693
We've got our conflict of

00:21:38.733 --> 00:21:39.974
interest disclosure record

00:21:40.315 --> 00:21:41.796
for the disclosure and

00:21:41.855 --> 00:21:43.497
management of perceived or

00:21:43.537 --> 00:21:44.817
actual conflicts of interest.

00:21:45.179 --> 00:21:47.780
We've got our CPD log for individuals.

00:21:48.161 --> 00:21:49.842
We've also got our CPD

00:21:49.882 --> 00:21:51.363
report for individuals to

00:21:51.403 --> 00:21:52.743
be reporting each time they

00:21:52.784 --> 00:21:54.865
undertake CPD and how

00:21:54.885 --> 00:21:55.727
that's relevant for them.

00:21:56.186 --> 00:21:57.028
We've got our induction

00:21:57.067 --> 00:21:58.209
record and all the things

00:21:58.229 --> 00:21:59.029
that need to be occurring

00:21:59.069 --> 00:22:00.111
through induction with your

00:22:00.151 --> 00:22:01.952
vet personnel and also our

00:22:02.053 --> 00:22:03.273
industry work release

00:22:03.314 --> 00:22:04.214
record when people are

00:22:04.234 --> 00:22:05.395
going out on work release

00:22:05.756 --> 00:22:07.538
or industry placement so

00:22:07.557 --> 00:22:08.439
that you can be documenting

00:22:08.459 --> 00:22:10.421
that specifically for CPD

00:22:10.820 --> 00:22:12.702
and that also documents for

00:22:12.742 --> 00:22:14.404
the purposes of industry engagement.

00:22:14.424 --> 00:22:16.227
So that's a dual use tool.

00:22:16.767 --> 00:22:17.867
We've got our investigation

00:22:17.887 --> 00:22:19.150
report when there are vet

00:22:19.190 --> 00:22:20.151
personnel issues that you

00:22:20.171 --> 00:22:21.231
need to investigate or

00:22:21.251 --> 00:22:22.472
where there's whistleblower

00:22:22.593 --> 00:22:24.615
accusations that you need to investigate.

00:22:25.076 --> 00:22:26.017
We've got our performance

00:22:26.076 --> 00:22:27.077
review record for

00:22:27.198 --> 00:22:28.278
undertaking recording

00:22:28.318 --> 00:22:30.662
performance reviews and

00:22:30.842 --> 00:22:32.183
position description format

00:22:32.223 --> 00:22:33.984
for documenting those roles

00:22:34.026 --> 00:22:35.207
and responsibilities for

00:22:35.467 --> 00:22:36.827
each of your personnel.

00:22:37.489 --> 00:22:38.489
We've got a supervision

00:22:38.568 --> 00:22:40.569
schedule to be scheduling

00:22:40.670 --> 00:22:41.529
out the supervision

00:22:41.549 --> 00:22:42.309
according to the

00:22:42.349 --> 00:22:43.430
supervision plan if you've

00:22:43.470 --> 00:22:44.730
got individuals who are

00:22:44.770 --> 00:22:45.750
working under direction.

00:22:46.230 --> 00:22:46.990
And we've also got the

00:22:47.010 --> 00:22:48.070
supervision record where

00:22:48.090 --> 00:22:49.451
you're recording each time

00:22:49.471 --> 00:22:51.172
that supervision is occurring,

00:22:51.211 --> 00:22:53.071
really robust records to

00:22:53.132 --> 00:22:54.333
ensure that you do have

00:22:54.353 --> 00:22:55.692
that quality approach to

00:22:55.853 --> 00:22:57.472
using those individuals for

00:22:57.512 --> 00:22:59.773
delivery under direction.

00:23:01.699 --> 00:23:05.362
And we also finally have a

00:23:05.461 --> 00:23:07.002
workforce capacity review

00:23:07.063 --> 00:23:08.243
report where you're looking

00:23:08.865 --> 00:23:11.926
at particular areas of your workforce.

00:23:11.946 --> 00:23:12.907
It might be departments,

00:23:12.928 --> 00:23:14.730
it might be particular campuses,

00:23:14.769 --> 00:23:15.569
it might be particular

00:23:15.589 --> 00:23:16.871
training products and

00:23:17.050 --> 00:23:18.412
analysing and confirming

00:23:18.712 --> 00:23:21.494
that you do have the appropriate staffing,

00:23:21.855 --> 00:23:23.415
the workforce needs for the

00:23:23.455 --> 00:23:24.877
capacity for the students

00:23:24.897 --> 00:23:25.938
that you're supporting in

00:23:25.978 --> 00:23:26.898
that region or in that

00:23:26.919 --> 00:23:29.020
department or in that training product.

00:23:29.361 --> 00:23:30.361
So there's a whole range of

00:23:30.441 --> 00:23:31.862
quite extensive range of

00:23:31.922 --> 00:23:32.662
templates and tools

00:23:32.682 --> 00:23:34.041
available in this pack for

00:23:34.061 --> 00:23:34.761
the supporting the

00:23:34.902 --> 00:23:36.722
management of operations

00:23:36.762 --> 00:23:38.103
for your vet personnel.

00:23:38.143 --> 00:23:38.762
But as we know,

00:23:39.542 --> 00:23:40.344
the definition for

00:23:40.384 --> 00:23:41.983
self-assurance has a second part.

00:23:42.443 --> 00:23:43.924
And that is that as providers,

00:23:43.964 --> 00:23:45.704
we also need to have the

00:23:45.865 --> 00:23:47.144
systems in place to

00:23:47.224 --> 00:23:49.306
critically examine our performance,

00:23:49.665 --> 00:23:51.226
what it is we're doing, our activities,

00:23:51.826 --> 00:23:53.106
and also our outcomes.

00:23:53.207 --> 00:23:53.866
What is it that we're

00:23:53.906 --> 00:23:55.606
achieving with our stakeholders?

00:23:55.646 --> 00:23:56.468
And we need to be doing that

00:23:56.488 --> 00:23:58.048
on an ongoing basis, monitoring,

00:23:58.688 --> 00:24:00.769
Also, we need to be doing an evaluation,

00:24:00.808 --> 00:24:02.068
that critical examination,

00:24:02.528 --> 00:24:03.670
and identifying the

00:24:03.710 --> 00:24:04.930
improvements that we can

00:24:04.970 --> 00:24:05.990
continuously make.

00:24:06.510 --> 00:24:07.530
And we know that the

00:24:07.550 --> 00:24:10.132
Standards for RTOs have

00:24:10.192 --> 00:24:12.451
enacted that self-insurance,

00:24:12.711 --> 00:24:13.772
and in particular,

00:24:13.792 --> 00:24:14.932
I'm thinking about Outcome

00:24:14.972 --> 00:24:18.334
Standard around systematic

00:24:18.453 --> 00:24:19.734
monitoring and evaluation.

00:24:19.755 --> 00:24:20.454
And we've got the

00:24:20.795 --> 00:24:21.894
requirements here from the

00:24:21.954 --> 00:24:23.096
policy guidance for the

00:24:23.175 --> 00:24:23.996
Outcome Standards.

00:24:25.155 --> 00:24:26.317
As a vet provider,

00:24:26.336 --> 00:24:27.917
we need to understand the

00:24:28.137 --> 00:24:30.299
outcomes that we need to

00:24:30.339 --> 00:24:31.441
achieve and we need to have

00:24:31.641 --> 00:24:32.761
indicators in place,

00:24:32.801 --> 00:24:34.143
performance indicators and

00:24:34.303 --> 00:24:35.182
outcome indicators,

00:24:35.564 --> 00:24:36.624
and we need to be measuring

00:24:36.663 --> 00:24:37.825
those indicators to

00:24:37.865 --> 00:24:39.185
determine that we are

00:24:39.246 --> 00:24:40.846
achieving that quality level.

00:24:41.247 --> 00:24:41.928
We need to have data

00:24:41.948 --> 00:24:42.888
collection methods and

00:24:42.949 --> 00:24:44.589
tools in place and we need

00:24:44.630 --> 00:24:46.050
to be analysing that data

00:24:46.671 --> 00:24:47.671
and also collecting and

00:24:47.691 --> 00:24:49.132
analysing feedback from a

00:24:49.332 --> 00:24:50.932
wide variety of stakeholders.

00:24:51.251 --> 00:24:52.252
We need to be doing that

00:24:52.373 --> 00:24:54.093
monitoring on an ongoing basis,

00:24:54.153 --> 00:24:55.292
but then we need to also be

00:24:55.333 --> 00:24:56.693
doing that periodic review

00:24:57.054 --> 00:24:59.354
to evaluate the effectiveness,

00:24:59.413 --> 00:25:01.855
there's that quality word, of our systems,

00:25:01.894 --> 00:25:03.174
processes and practices.

00:25:03.214 --> 00:25:04.195
And all of those monitoring

00:25:04.215 --> 00:25:05.375
and evaluation activities

00:25:05.776 --> 00:25:06.796
are being reported and

00:25:06.836 --> 00:25:08.416
communicated to our stakeholders,

00:25:08.856 --> 00:25:09.856
including our governing

00:25:09.916 --> 00:25:11.258
persons on our governing body,

00:25:11.298 --> 00:25:12.357
and then being used

00:25:13.057 --> 00:25:15.660
for decision making and also

00:25:15.740 --> 00:25:17.381
to be making improvements

00:25:17.421 --> 00:25:18.602
to our services delivery

00:25:18.642 --> 00:25:19.321
and also making

00:25:19.342 --> 00:25:20.563
improvements and adjusting

00:25:20.762 --> 00:25:22.463
our systems and processes

00:25:22.825 --> 00:25:24.205
so there's that step change

00:25:24.286 --> 00:25:25.365
one of the big step change

00:25:25.787 --> 00:25:27.007
in the outcome standards

00:25:27.248 --> 00:25:28.848
for our for the standards

00:25:28.868 --> 00:25:31.309
for rto's that's systematic

00:25:31.550 --> 00:25:32.951
monitoring and evaluation

00:25:32.991 --> 00:25:34.893
of each of your functions

00:25:35.593 --> 00:25:37.493
within your VET provider.

00:25:37.773 --> 00:25:38.755
So let's come back now and

00:25:38.795 --> 00:25:40.096
have a think about and look

00:25:40.256 --> 00:25:41.256
at the VET personnel

00:25:41.316 --> 00:25:43.217
requirements pack and the

00:25:43.277 --> 00:25:44.438
tools and templates we have

00:25:44.478 --> 00:25:45.378
in this pack to be

00:25:45.419 --> 00:25:46.759
supporting VET providers to

00:25:46.798 --> 00:25:48.420
be implementing that

00:25:48.480 --> 00:25:49.740
systematic monitoring and

00:25:49.760 --> 00:25:52.082
evaluation as a function,

00:25:53.303 --> 00:25:54.564
as part of the VET

00:25:55.044 --> 00:25:56.105
personnel requirements

00:25:56.144 --> 00:25:58.465
function within your provider.

00:26:00.086 --> 00:26:03.209
And a key item that I want to mention,

00:26:03.249 --> 00:26:03.769
first of all,

00:26:04.431 --> 00:26:05.652
is our performance and

00:26:05.791 --> 00:26:07.193
outcome monitoring document.

00:26:07.554 --> 00:26:09.055
So in each of your VETA packs,

00:26:09.276 --> 00:26:10.817
as you are probably aware,

00:26:10.856 --> 00:26:12.058
we do have our performance

00:26:12.098 --> 00:26:13.039
and outcome monitoring.

00:26:13.819 --> 00:26:15.321
And in the first instance,

00:26:15.422 --> 00:26:16.143
I'm going to use the

00:26:16.182 --> 00:26:17.144
example here being the

00:26:17.183 --> 00:26:18.085
workforce management.

00:26:18.224 --> 00:26:19.625
Every single VETA pack has this.

00:26:20.507 --> 00:26:21.967
And I'll just quickly mention here,

00:26:22.448 --> 00:26:23.347
in the first instance,

00:26:23.468 --> 00:26:24.208
we know we've got to have

00:26:24.248 --> 00:26:25.327
performance indicators and

00:26:25.387 --> 00:26:26.567
outcome indicators, but it's very,

00:26:26.587 --> 00:26:28.409
very good to be documenting

00:26:28.469 --> 00:26:30.388
the outcome that you're aiming to achieve,

00:26:30.588 --> 00:26:32.089
or as we describe it,

00:26:32.250 --> 00:26:34.250
your quality objective.

00:26:34.529 --> 00:26:35.770
That is the ISO,

00:26:36.490 --> 00:26:37.530
ISO nine thousand and one

00:26:37.590 --> 00:26:39.451
term for the outcomes that

00:26:39.471 --> 00:26:40.291
you're aiming to achieve,

00:26:40.311 --> 00:26:41.352
your quality objectives.

00:26:42.051 --> 00:26:43.272
And you can see here on the left,

00:26:43.512 --> 00:26:44.653
one of the quality objectives,

00:26:44.792 --> 00:26:46.314
engage effective workforce

00:26:46.354 --> 00:26:47.374
management to ensure

00:26:47.534 --> 00:26:48.914
appropriate staffing to

00:26:48.954 --> 00:26:50.095
deliver all services

00:26:50.115 --> 00:26:51.415
directly aligned to the

00:26:51.455 --> 00:26:52.316
standards for RTOs.

00:26:52.355 --> 00:26:54.856
Now let's think about that middle column,

00:26:55.116 --> 00:26:56.396
your performance indicators

00:26:56.537 --> 00:26:57.778
and your outcome indicators.

00:26:59.375 --> 00:27:01.076
And I'll jump down here to the middle.

00:27:01.115 --> 00:27:02.777
Let's look at a couple of examples.

00:27:03.237 --> 00:27:04.396
Here's an indicator,

00:27:04.436 --> 00:27:05.837
the percentage of personnel

00:27:06.117 --> 00:27:07.558
with completed professional

00:27:07.578 --> 00:27:08.398
development plans.

00:27:08.419 --> 00:27:09.240
That's a performance

00:27:09.279 --> 00:27:10.140
indicator because it's

00:27:10.180 --> 00:27:11.300
talking about what you're doing.

00:27:11.961 --> 00:27:12.882
And then the target for that,

00:27:13.102 --> 00:27:14.622
one hundred percent of

00:27:14.682 --> 00:27:16.042
personnel with up-to-date

00:27:16.083 --> 00:27:17.304
professional development plans.

00:27:18.084 --> 00:27:21.347
And then I'll use another indicator here,

00:27:21.367 --> 00:27:22.289
the stakeholder

00:27:22.309 --> 00:27:23.750
satisfaction with workforce

00:27:23.791 --> 00:27:25.493
capability and services delivery.

00:27:25.814 --> 00:27:26.595
And we want to achieve a

00:27:26.775 --> 00:27:28.396
ninety percent satisfaction

00:27:28.436 --> 00:27:29.558
in stakeholder surveys.

00:27:29.578 --> 00:27:30.980
That's an outcome indicator

00:27:31.000 --> 00:27:31.842
because it's talking about

00:27:32.182 --> 00:27:33.344
what we've achieved.

00:27:33.723 --> 00:27:34.865
with our stakeholders,

00:27:34.904 --> 00:27:35.925
their satisfaction level.

00:27:35.945 --> 00:27:36.866
So we've got our performance

00:27:36.906 --> 00:27:38.667
indicators and our outcome indicators,

00:27:38.688 --> 00:27:39.568
the examples there,

00:27:40.049 --> 00:27:41.250
and then we've got the targets,

00:27:41.330 --> 00:27:42.991
how we're going about measuring those.

00:27:43.373 --> 00:27:44.413
So we can be sitting down

00:27:44.794 --> 00:27:46.035
with our stakeholders,

00:27:46.355 --> 00:27:48.416
with our provider context

00:27:48.596 --> 00:27:49.778
and be tailoring and

00:27:49.877 --> 00:27:52.039
customising those for the

00:27:52.579 --> 00:27:55.282
systematic M&E for your organisation.

00:27:56.721 --> 00:27:57.602
Now I should just come back

00:27:57.642 --> 00:27:58.582
and just mention quickly,

00:27:59.021 --> 00:27:59.863
I did forget to mention

00:27:59.903 --> 00:28:01.284
when I was talking about

00:28:01.703 --> 00:28:02.624
what we've got in place to

00:28:02.644 --> 00:28:03.724
manage our operations.

00:28:04.065 --> 00:28:06.226
We do also have our vet

00:28:06.405 --> 00:28:08.728
personnel requirements matrix documents,

00:28:08.807 --> 00:28:09.988
might be commonly known as

00:28:10.067 --> 00:28:12.230
a trainer matrix or a trainer profile,

00:28:12.269 --> 00:28:13.269
but it's not just for trainers,

00:28:13.650 --> 00:28:15.550
also for assessors, also for validators,

00:28:15.671 --> 00:28:16.872
also for those under direction,

00:28:16.991 --> 00:28:18.232
also for industry experts.

00:28:18.673 --> 00:28:19.653
So we shouldn't be calling

00:28:19.673 --> 00:28:21.515
it a trainer matrix or a trainer profile,

00:28:21.535 --> 00:28:22.654
we should be calling it what it is,

00:28:23.096 --> 00:28:25.277
which is the vet personnel requirements.

00:28:25.757 --> 00:28:27.337
and a matrix demonstrating

00:28:27.438 --> 00:28:28.940
how those vet personnel are

00:28:28.960 --> 00:28:30.361
meeting those requirements.

00:28:30.881 --> 00:28:31.741
And you can see we've got

00:28:31.801 --> 00:28:33.663
four matrix documents here,

00:28:34.064 --> 00:28:35.304
one capturing the

00:28:35.365 --> 00:28:37.625
credential for the scope of practice,

00:28:38.186 --> 00:28:41.028
one capturing the industry vocational,

00:28:41.249 --> 00:28:42.490
the training product

00:28:42.690 --> 00:28:43.891
industry vocational

00:28:43.971 --> 00:28:45.491
requirements to give you

00:28:45.531 --> 00:28:47.413
the training product scope of practice,

00:28:47.973 --> 00:28:49.154
one also for industry

00:28:49.234 --> 00:28:50.296
experts specifically,

00:28:50.756 --> 00:28:52.938
and one also for validators specifically.

00:28:52.978 --> 00:28:53.759
So it's capturing

00:28:54.219 --> 00:28:55.641
and allowing you to be able

00:28:55.681 --> 00:28:56.962
to review and approve

00:28:57.364 --> 00:28:59.247
individual persons as part

00:28:59.346 --> 00:29:00.448
of their scope of practice.

00:29:00.888 --> 00:29:01.690
So coming back to the

00:29:01.730 --> 00:29:03.492
systematic monitoring and evaluation,

00:29:03.932 --> 00:29:05.134
we've got those performance

00:29:05.174 --> 00:29:06.277
and outcome monitoring

00:29:06.317 --> 00:29:07.439
documents in place.

00:29:07.459 --> 00:29:09.320
We've got one here for

00:29:09.361 --> 00:29:10.222
workforce management.

00:29:10.663 --> 00:29:12.384
We've got another one to be

00:29:12.526 --> 00:29:14.367
looking at the systematic

00:29:14.587 --> 00:29:15.650
monitoring and evaluation

00:29:15.670 --> 00:29:17.192
of your VET personnel processes,

00:29:17.731 --> 00:29:18.874
one specifically for

00:29:18.913 --> 00:29:20.015
working under direction if

00:29:20.035 --> 00:29:21.217
you're using working under

00:29:21.257 --> 00:29:22.478
direction arrangements,

00:29:22.979 --> 00:29:24.141
and one for conflicts of

00:29:24.181 --> 00:29:25.702
interest to be doing that

00:29:25.923 --> 00:29:27.625
M&E again on your conflicts

00:29:27.644 --> 00:29:28.365
of interest system.

00:29:29.346 --> 00:29:30.627
So we've got that framework in place.

00:29:30.929 --> 00:29:32.711
We've also included a range

00:29:32.770 --> 00:29:34.551
of monitoring tools in this

00:29:34.592 --> 00:29:35.393
particular pack.

00:29:35.413 --> 00:29:37.654
So how do you go about monitoring daily,

00:29:37.734 --> 00:29:38.556
weekly, monthly?

00:29:39.196 --> 00:29:40.238
And I'll pull up a couple of

00:29:40.298 --> 00:29:41.239
examples of these.

00:29:42.878 --> 00:29:43.558
The first one I'll just

00:29:43.578 --> 00:29:44.759
mention quickly is your

00:29:44.839 --> 00:29:46.559
personnel HR checklist.

00:29:47.059 --> 00:29:48.441
So you can be monitoring

00:29:48.480 --> 00:29:49.800
your personnel HR files,

00:29:49.840 --> 00:29:50.421
making sure that

00:29:50.461 --> 00:29:51.781
everything's in there and

00:29:51.821 --> 00:29:53.542
that everything is covered

00:29:53.742 --> 00:29:55.262
the way you would expect it to be.

00:29:55.923 --> 00:29:57.523
We've also got a trainer

00:29:57.683 --> 00:29:59.683
observation evaluation checklist.

00:29:59.724 --> 00:30:02.005
So this is designed for trainers,

00:30:02.025 --> 00:30:02.484
first of all,

00:30:02.505 --> 00:30:03.945
to be doing self-evaluation.

00:30:04.465 --> 00:30:05.306
of their performance,

00:30:05.546 --> 00:30:06.707
but also for someone else,

00:30:06.747 --> 00:30:08.086
their manager or supervisor,

00:30:08.366 --> 00:30:09.548
to be observing them and

00:30:09.688 --> 00:30:11.327
undertaking that monitoring

00:30:11.387 --> 00:30:13.769
and an evaluation of their performance.

00:30:14.169 --> 00:30:15.549
We've also, as I mentioned before,

00:30:15.690 --> 00:30:16.529
got the management

00:30:16.569 --> 00:30:17.490
registers that are helping

00:30:17.550 --> 00:30:19.871
us manage our operations,

00:30:19.911 --> 00:30:20.892
but those registers are

00:30:20.971 --> 00:30:22.432
also helping us monitoring

00:30:22.471 --> 00:30:23.313
where things are up to.

00:30:23.333 --> 00:30:24.792
What are the statuses of

00:30:24.853 --> 00:30:25.973
each of these items?

00:30:26.013 --> 00:30:26.794
What's been approved?

00:30:26.814 --> 00:30:27.594
What's expired?

00:30:27.973 --> 00:30:29.755
What's overdue, et cetera?

00:30:30.075 --> 00:30:31.435
So those registers are

00:30:31.455 --> 00:30:32.476
helping us with the tracking.

00:30:33.236 --> 00:30:35.396
and the monitoring of our

00:30:35.517 --> 00:30:36.738
operations as well.

00:30:37.478 --> 00:30:39.659
So we've got the performance

00:30:39.679 --> 00:30:40.900
and outcome monitoring document.

00:30:41.160 --> 00:30:41.881
We've got a range of

00:30:41.901 --> 00:30:43.621
documents there helping us for that daily,

00:30:43.681 --> 00:30:44.041
weekly,

00:30:44.082 --> 00:30:46.462
monthly monitoring of the operations.

00:30:46.982 --> 00:30:49.104
What about our stakeholder feedback?

00:30:49.463 --> 00:30:51.025
And we do have a range of

00:30:51.224 --> 00:30:52.945
stakeholder surveys here

00:30:53.125 --> 00:30:54.467
that are included in the pack as well.

00:30:54.987 --> 00:30:55.708
I'll just bring up the

00:30:55.748 --> 00:30:57.048
Personnel Requirements Survey.

00:30:57.390 --> 00:30:58.390
We call them stakeholder

00:30:58.430 --> 00:30:59.431
surveys deliberately.

00:30:59.490 --> 00:31:00.932
They are designed to be used

00:31:01.093 --> 00:31:02.374
across your stakeholders.

00:31:02.673 --> 00:31:03.734
So you might be using this

00:31:03.775 --> 00:31:05.957
survey with students, with your personnel,

00:31:06.178 --> 00:31:07.098
with your third parties,

00:31:07.358 --> 00:31:08.660
with your industry representatives,

00:31:08.720 --> 00:31:10.000
with your community representatives,

00:31:10.141 --> 00:31:10.541
et cetera.

00:31:11.021 --> 00:31:12.103
You might be using them in print.

00:31:12.123 --> 00:31:13.423
You might be putting them online.

00:31:13.784 --> 00:31:15.224
You might be using them annually,

00:31:15.325 --> 00:31:16.785
building them into your annual surveys.

00:31:16.805 --> 00:31:17.705
You might be using them on

00:31:17.726 --> 00:31:18.787
an ad hoc basis.

00:31:19.106 --> 00:31:20.086
You might be using them at

00:31:20.106 --> 00:31:22.388
specific points in time for

00:31:22.449 --> 00:31:23.368
specific reasons.

00:31:23.849 --> 00:31:26.371
So we've got these surveys designed.

00:31:26.750 --> 00:31:27.531
They are designed

00:31:28.051 --> 00:31:29.614
for quality and targeting

00:31:29.653 --> 00:31:30.894
your quality requirements.

00:31:30.934 --> 00:31:32.215
They are also aligned to the

00:31:32.257 --> 00:31:34.338
standards for RTOs to twenty twenty five.

00:31:34.838 --> 00:31:35.339
And as you can see,

00:31:35.359 --> 00:31:36.421
we're using the four point

00:31:36.461 --> 00:31:37.201
likelihood scale.

00:31:37.261 --> 00:31:38.542
We are forcing either a

00:31:38.643 --> 00:31:39.584
negative and strongly

00:31:39.624 --> 00:31:41.665
negative or a positive and

00:31:41.707 --> 00:31:43.188
strongly positive response

00:31:43.508 --> 00:31:45.410
for that survey feedback

00:31:45.611 --> 00:31:46.551
analysis for you.

00:31:47.011 --> 00:31:47.872
So we've included the

00:31:48.011 --> 00:31:49.393
personnel requirements survey.

00:31:49.712 --> 00:31:50.792
We've also included the

00:31:50.853 --> 00:31:51.692
conflicts of interest

00:31:51.732 --> 00:31:52.733
survey to be looking at

00:31:52.753 --> 00:31:54.034
your conflicts of interest system.

00:31:54.473 --> 00:31:55.413
We've got a working under

00:31:55.433 --> 00:31:56.474
direction survey

00:31:56.555 --> 00:31:58.615
specifically for the arrangements,

00:31:58.654 --> 00:31:59.336
if you are using

00:31:59.375 --> 00:32:00.836
arrangements working under direction.

00:32:01.256 --> 00:32:02.115
And then we've also got a

00:32:02.175 --> 00:32:04.336
whistleblower post-resolution survey.

00:32:04.376 --> 00:32:05.596
How do we know if

00:32:05.676 --> 00:32:06.397
whistleblowers are

00:32:06.417 --> 00:32:07.577
satisfied with how we've

00:32:07.617 --> 00:32:09.478
resolved those accusations?

00:32:09.939 --> 00:32:11.699
We survey them and we get

00:32:11.739 --> 00:32:13.680
the survey data that we need,

00:32:13.720 --> 00:32:15.019
the survey feedback that we need.

00:32:15.059 --> 00:32:16.580
So that's a good example of

00:32:16.641 --> 00:32:17.862
where it might be getting

00:32:17.902 --> 00:32:20.564
deployed in specific situations.

00:32:20.604 --> 00:32:21.664
And a range of our VETA

00:32:21.704 --> 00:32:23.365
packs have those kinds of

00:32:23.425 --> 00:32:24.866
specific survey

00:32:24.926 --> 00:32:27.068
documentation in place as well.

00:32:27.689 --> 00:32:29.730
So we've got our overall M&E framework.

00:32:29.971 --> 00:32:31.893
We've got the monitoring tools, daily,

00:32:31.913 --> 00:32:32.633
weekly, monthly.

00:32:32.932 --> 00:32:33.814
We've got the feedback

00:32:33.854 --> 00:32:35.015
surveys to get the feedback

00:32:35.035 --> 00:32:36.915
back from our variety of stakeholders.

00:32:37.277 --> 00:32:38.396
How do we go about that

00:32:38.457 --> 00:32:41.779
critical examination and review process?

00:32:43.007 --> 00:32:45.249
of our operations we have

00:32:45.490 --> 00:32:46.931
our internal auditing tools

00:32:47.451 --> 00:32:48.752
and again we have a range

00:32:49.073 --> 00:32:50.575
all of our VETA packs have

00:32:50.734 --> 00:32:52.175
internal auditing tools as

00:32:52.215 --> 00:32:53.116
I'm sure you're aware and

00:32:53.156 --> 00:32:54.178
this pack has a range of

00:32:54.238 --> 00:32:55.440
internal auditing tools as

00:32:55.480 --> 00:32:56.901
well all of the VETA

00:32:56.941 --> 00:32:59.384
internal auditing tools are designed

00:32:59.923 --> 00:33:02.486
and aligned to ISO standards,

00:33:02.605 --> 00:33:03.887
ISO-Nineteen-thousand-eleven

00:33:03.968 --> 00:33:04.989
guidelines for auditing

00:33:05.009 --> 00:33:05.808
management systems.

00:33:06.190 --> 00:33:07.651
And they all follow the same format.

00:33:07.671 --> 00:33:09.051
You can see we've got the audit plan,

00:33:09.071 --> 00:33:10.272
the objectives and scope.

00:33:10.594 --> 00:33:11.513
Then on the left side,

00:33:11.554 --> 00:33:13.756
we've got how we undertaking the audit.

00:33:14.217 --> 00:33:15.218
And then on the right side,

00:33:15.238 --> 00:33:15.877
we've got the audit

00:33:15.917 --> 00:33:18.059
criteria targeting both quality,

00:33:18.840 --> 00:33:19.540
effectiveness,

00:33:20.617 --> 00:33:22.200
and also compliance.

00:33:22.400 --> 00:33:24.643
So we do have both a quality

00:33:24.722 --> 00:33:26.585
audit and we've also built

00:33:26.664 --> 00:33:28.086
in the compliance audit

00:33:28.246 --> 00:33:29.807
into our internal auditing tools.

00:33:30.348 --> 00:33:31.190
We've also got that

00:33:31.369 --> 00:33:32.851
risk-based thinking built in.

00:33:33.311 --> 00:33:35.394
So we've got the key risks

00:33:35.453 --> 00:33:36.434
that this audit tool is

00:33:36.454 --> 00:33:37.876
addressing and then also

00:33:37.916 --> 00:33:39.117
the opportunities that the

00:33:39.157 --> 00:33:41.059
organisation is accessing

00:33:41.200 --> 00:33:42.501
by undertaking the auditing.

00:33:43.082 --> 00:33:45.263
We've then got the sampling plan,

00:33:45.703 --> 00:33:46.664
and we'd be aware of

00:33:46.704 --> 00:33:47.546
sampling when we think

00:33:47.586 --> 00:33:49.708
about validation being an

00:33:49.948 --> 00:33:51.868
audit of assessment judgements,

00:33:51.909 --> 00:33:53.069
but it's not just validation.

00:33:53.109 --> 00:33:54.751
If you're an internal or external auditor,

00:33:54.791 --> 00:33:56.393
you'll know that you do

00:33:56.492 --> 00:33:58.615
sampling across all audits.

00:33:58.954 --> 00:34:00.215
So we've got the kinds of

00:34:00.256 --> 00:34:01.277
documentation that we're

00:34:01.297 --> 00:34:01.957
going to need to be

00:34:02.057 --> 00:34:03.759
auditing for this particular audit,

00:34:04.078 --> 00:34:05.380
and then we've got the sampling plan.

00:34:05.420 --> 00:34:05.840
And again,

00:34:05.881 --> 00:34:07.422
that risk-based approach built

00:34:07.481 --> 00:34:08.583
in on the left-hand side,

00:34:08.603 --> 00:34:09.342
we've got all the risk

00:34:09.362 --> 00:34:11.065
factors to be considered relevant

00:34:11.525 --> 00:34:13.186
to the topic being vet personnel.

00:34:13.646 --> 00:34:14.246
And then we've got the

00:34:14.266 --> 00:34:15.547
format to calculate our

00:34:15.586 --> 00:34:18.547
sample size and also to

00:34:18.588 --> 00:34:20.108
document our sampling approach.

00:34:20.628 --> 00:34:21.568
And then no surprises,

00:34:21.628 --> 00:34:22.869
we go into the quality

00:34:22.929 --> 00:34:24.150
audit and we've got the

00:34:24.630 --> 00:34:26.251
outcomes or the quality

00:34:26.291 --> 00:34:28.291
objectives that we need to achieve.

00:34:28.650 --> 00:34:29.231
We've then got our

00:34:29.271 --> 00:34:30.592
performance indicators and

00:34:30.652 --> 00:34:31.873
our outcome indicators that

00:34:31.893 --> 00:34:33.572
we've set as required by

00:34:33.592 --> 00:34:35.494
the standards for RTOs,

00:34:35.514 --> 00:34:36.094
and then we've got the

00:34:36.134 --> 00:34:37.155
targets that we're using to

00:34:37.195 --> 00:34:37.775
measure those.

00:34:38.355 --> 00:34:39.596
The internal audit is then

00:34:39.835 --> 00:34:41.396
accessing and reviewing the

00:34:41.456 --> 00:34:42.737
evidence and we're

00:34:42.797 --> 00:34:45.097
evaluating the evidence to determine,

00:34:45.117 --> 00:34:46.239
is this effective?

00:34:46.778 --> 00:34:47.458
Yes, no.

00:34:47.838 --> 00:34:49.300
And are there any

00:34:49.619 --> 00:34:51.161
improvements or other

00:34:51.201 --> 00:34:52.661
recommendations or findings

00:34:52.681 --> 00:34:53.561
that we're going to make?

00:34:53.601 --> 00:34:54.902
So that's the quality audit

00:34:55.101 --> 00:34:56.922
across all of our

00:34:57.043 --> 00:34:58.643
performance and outcome measures.

00:34:59.204 --> 00:35:00.005
And then we go into the

00:35:00.045 --> 00:35:02.045
compliance audit and all of

00:35:02.126 --> 00:35:03.365
our compliance audit tools

00:35:03.405 --> 00:35:04.286
in the VETA community

00:35:04.387 --> 00:35:05.447
follow the same format.

00:35:05.847 --> 00:35:07.228
We've got the outcome standard.

00:35:07.907 --> 00:35:10.250
or the compliance standard.

00:35:10.690 --> 00:35:11.289
And then we've got the

00:35:11.309 --> 00:35:12.311
performance indicator and

00:35:12.331 --> 00:35:14.771
each indicator has its own table.

00:35:15.211 --> 00:35:15.913
And then we've got the key

00:35:15.952 --> 00:35:16.853
questions that might be

00:35:16.893 --> 00:35:18.114
relevant for that indicator.

00:35:18.534 --> 00:35:19.914
The key questions can be

00:35:19.994 --> 00:35:20.956
supporting the internal

00:35:21.036 --> 00:35:22.516
audit and can also be

00:35:22.556 --> 00:35:24.637
making sure that our team

00:35:24.657 --> 00:35:26.458
members are practising what

00:35:26.559 --> 00:35:28.079
an audit is like and can

00:35:28.199 --> 00:35:29.101
answer these questions.

00:35:29.141 --> 00:35:31.222
So when we do get an external audit,

00:35:31.681 --> 00:35:33.023
that we are making sure

00:35:33.063 --> 00:35:34.443
that we can answer those questions.

00:35:34.884 --> 00:35:36.005
and then we've got the key

00:35:36.284 --> 00:35:37.186
evidence that we need to

00:35:37.206 --> 00:35:38.786
demonstrate and then free

00:35:38.827 --> 00:35:39.987
form any other evidence

00:35:40.007 --> 00:35:41.009
that we might be using to

00:35:41.028 --> 00:35:42.731
demonstrate our compliance

00:35:42.771 --> 00:35:43.411
and then we're doing that

00:35:43.451 --> 00:35:44.851
evaluation again is this

00:35:44.891 --> 00:35:47.594
effective and are there any

00:35:47.655 --> 00:35:48.534
improvements or

00:35:48.574 --> 00:35:49.715
recommendations or other

00:35:49.755 --> 00:35:50.777
findings that we want to

00:35:50.836 --> 00:35:52.739
note and again each of the

00:35:52.778 --> 00:35:53.980
performance indicator for

00:35:54.079 --> 00:35:56.021
each of the standards has

00:35:56.442 --> 00:35:58.282
that has their own table

00:35:58.583 --> 00:36:00.164
with the guidance and the

00:36:00.204 --> 00:36:02.387
same format to do the compliance audit

00:36:03.668 --> 00:36:04.668
So you can see they're quite

00:36:04.708 --> 00:36:06.670
extensive internal auditing tools.

00:36:07.090 --> 00:36:08.090
And in this particular pack,

00:36:08.110 --> 00:36:08.791
we're including the

00:36:08.831 --> 00:36:10.490
internal audit tool for vet personnel,

00:36:10.851 --> 00:36:11.911
working under directions,

00:36:12.192 --> 00:36:13.672
conflict of interest arrangements,

00:36:13.851 --> 00:36:16.273
and that overall workforce management.

00:36:17.092 --> 00:36:17.893
So there you go, guys,

00:36:17.934 --> 00:36:19.634
quite an extensive vet

00:36:19.673 --> 00:36:21.175
personnel requirements pack

00:36:21.215 --> 00:36:22.295
to be helping us with the

00:36:22.414 --> 00:36:23.275
management of our

00:36:23.335 --> 00:36:25.476
operations and all of the

00:36:25.635 --> 00:36:26.916
systems and processes and

00:36:26.936 --> 00:36:29.137
documentation we need to be

00:36:29.177 --> 00:36:31.318
supporting our practices in the area.

00:36:31.858 --> 00:36:33.079
of their personnel and

00:36:33.099 --> 00:36:34.059
workforce management.

00:36:34.820 --> 00:36:36.000
And then we've got that

00:36:36.059 --> 00:36:37.360
systematic monitoring and

00:36:37.380 --> 00:36:38.882
evaluation tools built in

00:36:38.922 --> 00:36:41.202
as well to be helping us with that daily,

00:36:41.242 --> 00:36:42.443
weekly, monthly monitoring,

00:36:42.923 --> 00:36:45.324
and then that systematic

00:36:45.664 --> 00:36:46.865
critical examination,

00:36:47.246 --> 00:36:49.226
that evaluation of our

00:36:49.266 --> 00:36:51.007
performance and our outcomes.

00:36:51.728 --> 00:36:53.068
I'm going to finish off here

00:36:53.108 --> 00:36:55.530
with a couple of key tips

00:36:55.550 --> 00:36:56.411
and tricks for you to be

00:36:56.431 --> 00:36:57.532
thinking about just to wrap

00:36:57.552 --> 00:36:58.112
all of that up.

00:36:58.572 --> 00:36:59.452
In the first instance,

00:37:00.423 --> 00:37:02.465
We do need to understand our requirements.

00:37:02.505 --> 00:37:03.326
We need to understand the

00:37:03.365 --> 00:37:05.527
requirements of the Standards for RTOs,

00:37:05.947 --> 00:37:07.409
we need to understand what

00:37:07.449 --> 00:37:09.090
we are or are not doing.

00:37:09.190 --> 00:37:09.969
We're working under

00:37:10.010 --> 00:37:11.952
direction with industry experts,

00:37:12.271 --> 00:37:13.452
how we're managing that,

00:37:13.753 --> 00:37:15.414
and what those broad scope

00:37:15.494 --> 00:37:17.114
of practice areas are for

00:37:17.255 --> 00:37:18.396
all of our vet personnel

00:37:18.536 --> 00:37:21.737
and how each of our individual personnel,

00:37:22.139 --> 00:37:23.880
including our third party personnel,

00:37:24.239 --> 00:37:26.340
are meeting those requirements.

00:37:26.621 --> 00:37:27.981
We have to have a leadership

00:37:28.021 --> 00:37:29.903
commitment in place to be understanding

00:37:30.523 --> 00:37:31.625
the importance of all of

00:37:31.684 --> 00:37:32.786
those requirements and the

00:37:32.907 --> 00:37:34.668
link to ensuring quality

00:37:34.708 --> 00:37:36.550
delivery when we're getting that right.

00:37:36.590 --> 00:37:37.512
And then we're implementing

00:37:37.771 --> 00:37:39.353
the framework and the processes.

00:37:39.393 --> 00:37:41.074
We've got a continuous improvement system.

00:37:41.114 --> 00:37:42.777
We've got our whistleblower processes.

00:37:42.817 --> 00:37:45.159
We've got our vet personnel

00:37:45.579 --> 00:37:47.501
processes in place, our recruitment,

00:37:47.521 --> 00:37:49.003
our retention, our workforce plan,

00:37:49.342 --> 00:37:51.103
and we are implementing all

00:37:51.143 --> 00:37:53.065
of those arrangements in our practices.

00:37:53.365 --> 00:37:54.686
That requires significant

00:37:54.947 --> 00:37:55.927
personnel training to

00:37:56.027 --> 00:37:57.728
understand and be implementing those,

00:37:57.969 --> 00:37:58.769
particularly with things

00:37:58.869 --> 00:38:00.630
like matrix documentation,

00:38:01.452 --> 00:38:02.913
how we go about managing

00:38:03.512 --> 00:38:05.835
and addressing conflicts of

00:38:05.875 --> 00:38:06.875
interest disclosure,

00:38:07.155 --> 00:38:08.657
how we go about undertaking

00:38:08.677 --> 00:38:11.179
a whistleblower accusation investigation,

00:38:11.559 --> 00:38:12.760
how we go about

00:38:13.380 --> 00:38:14.740
monitoring all of those

00:38:14.780 --> 00:38:15.740
activities effectively,

00:38:15.820 --> 00:38:17.262
how we go about doing the

00:38:17.342 --> 00:38:18.581
internal audit effectively

00:38:18.601 --> 00:38:19.661
if we're an internal auditor.

00:38:19.681 --> 00:38:20.963
So it's a whole range of

00:38:21.003 --> 00:38:21.682
personnel training

00:38:21.722 --> 00:38:22.503
requirements that we need

00:38:22.523 --> 00:38:23.384
to be thinking about there.

00:38:23.864 --> 00:38:25.003
And then as it's implemented

00:38:25.204 --> 00:38:26.885
on an ongoing basis, we're tracking,

00:38:27.184 --> 00:38:28.425
we're managing our operations,

00:38:28.465 --> 00:38:29.846
we're tracking, we're monitoring,

00:38:30.186 --> 00:38:31.246
we're doing those reviews.

00:38:31.586 --> 00:38:32.407
And along the way,

00:38:32.726 --> 00:38:34.288
as we identify improvements,

00:38:34.327 --> 00:38:35.108
we're making sure that

00:38:35.128 --> 00:38:36.849
we're implementing and

00:38:38.023 --> 00:38:39.005
ensuring that those

00:38:39.045 --> 00:38:41.487
improvements being made are effective.

00:38:42.068 --> 00:38:43.509
I hope you found that useful, guys.

00:38:43.949 --> 00:38:45.349
I look forward to seeing you

00:38:45.610 --> 00:38:47.052
on an upcoming live session.