WEBVTT 00:00:09.124 --> 00:00:09.744 Hey, everyone. 00:00:09.804 --> 00:00:13.567 Welcome to our launch session for our 00:00:13.928 --> 00:00:15.388 internal audit series. 00:00:15.429 --> 00:00:16.170 My name is Phil Bevan, 00:00:16.190 --> 00:00:17.451 Community Advisor here at VEDA. 00:00:17.992 --> 00:00:19.932 I'm pretty stoked to be bringing you this 00:00:19.952 --> 00:00:20.393 series. 00:00:20.454 --> 00:00:21.614 It's going to be a lot of work. 00:00:21.635 --> 00:00:23.615 There's a lot of sessions that need to 00:00:23.635 --> 00:00:24.176 be happening, 00:00:24.236 --> 00:00:26.739 but we really want to provide more support 00:00:26.759 --> 00:00:29.300 for providers to deal with this number one 00:00:29.381 --> 00:00:29.681 issue. 00:00:30.361 --> 00:00:32.703 If you haven't seen ASQA's twenty twenty 00:00:32.722 --> 00:00:34.723 five standards insights webinar, 00:00:34.823 --> 00:00:37.746 you might be surprised to know that the 00:00:37.865 --> 00:00:40.027 number one noncompliance under twenty 00:00:40.046 --> 00:00:42.987 twenty five standards audits is systematic 00:00:43.048 --> 00:00:44.609 monitoring and evaluation. 00:00:44.988 --> 00:00:45.149 Now, 00:00:45.168 --> 00:00:46.630 I'm sure many of you know that we're 00:00:46.670 --> 00:00:48.210 not surprised in the better community 00:00:48.250 --> 00:00:49.210 because we called it. 00:00:49.750 --> 00:00:51.310 Over twelve months ago, in fact, 00:00:51.551 --> 00:00:52.951 in twenty twenty four, 00:00:53.311 --> 00:00:54.671 at the end of twenty twenty four, 00:00:54.771 --> 00:00:57.093 I said in multiple forums and put it 00:00:57.133 --> 00:00:59.332 online as well that I believe the top 00:00:59.372 --> 00:01:01.694 noncompliance under the twenty twenty five 00:01:01.734 --> 00:01:03.753 standards is going to be outcome standard 00:01:03.793 --> 00:01:05.674 four point four systematic monitoring and 00:01:05.694 --> 00:01:06.334 evaluation. 00:01:06.394 --> 00:01:07.194 And lo and behold, 00:01:07.575 --> 00:01:08.656 over twelve months later, 00:01:09.096 --> 00:01:10.555 our Commonwealth regulator, ASQRA, 00:01:10.575 --> 00:01:12.575 has come out and said exactly the same 00:01:12.615 --> 00:01:12.855 thing. 00:01:12.876 --> 00:01:14.057 That is what is happening. 00:01:14.397 --> 00:01:16.296 The reason that I was able to easily 00:01:16.337 --> 00:01:18.638 predict that is because VET providers 00:01:19.378 --> 00:01:23.323 in general are not undertaking systematic 00:01:23.384 --> 00:01:24.745 monitoring and evaluation. 00:01:24.786 --> 00:01:27.129 This is one of the big step changes 00:01:27.629 --> 00:01:30.272 as described by our Australian skills 00:01:30.313 --> 00:01:31.816 ministers in the twenty twenty five 00:01:31.855 --> 00:01:32.897 standards for RTOs. 00:01:33.317 --> 00:01:34.620 We've been doing a little bit here. 00:01:35.099 --> 00:01:36.400 We've been doing a little bit there. 00:01:36.781 --> 00:01:39.983 We haven't implemented, effectively, 00:01:40.545 --> 00:01:42.385 systematic monitoring and evaluation, 00:01:42.525 --> 00:01:43.287 as a general rule. 00:01:43.326 --> 00:01:44.987 There are some providers out there that 00:01:45.028 --> 00:01:46.188 are doing a great job. 00:01:46.629 --> 00:01:47.870 So if you're screaming at the screen, 00:01:47.891 --> 00:01:49.272 you might be one of those providers, 00:01:49.352 --> 00:01:50.393 but in general, 00:01:51.013 --> 00:01:52.953 the vast majority of providers have not 00:01:52.993 --> 00:01:55.433 been doing it effectively and still are 00:01:55.534 --> 00:01:56.795 not doing it effectively. 00:01:57.215 --> 00:02:00.316 So we've got the top non-compliance and as 00:02:00.796 --> 00:02:01.775 you probably know, 00:02:02.296 --> 00:02:04.996 seventy three percent of twenty twenty 00:02:05.037 --> 00:02:07.078 five standards audits are ending 00:02:07.617 --> 00:02:09.378 in non-compliance three quarters of 00:02:09.419 --> 00:02:11.338 providers are getting caught on a whole 00:02:11.378 --> 00:02:13.840 range of non-compliances and again the 00:02:13.879 --> 00:02:16.039 reason for that is that they do not 00:02:16.060 --> 00:02:18.760 have in place systematic monitoring and 00:02:18.781 --> 00:02:21.342 evaluation that is stopping those 00:02:21.421 --> 00:02:24.163 non-compliances from occurring so what 00:02:24.182 --> 00:02:25.383 we're going to be talking about in this 00:02:25.423 --> 00:02:27.484 launch session is how to actually go about 00:02:27.524 --> 00:02:29.804 that how to address that number one 00:02:29.824 --> 00:02:31.685 challenge of systematic monitoring and 00:02:31.705 --> 00:02:32.324 evaluation 00:02:33.649 --> 00:02:34.449 And before I go on, 00:02:34.489 --> 00:02:37.210 I should just mention we've got ASQA's 00:02:37.409 --> 00:02:38.411 practice guides here. 00:02:38.450 --> 00:02:40.031 I've got the draft practice guide up. 00:02:40.070 --> 00:02:43.512 This is very similar in the final practice 00:02:43.551 --> 00:02:45.312 guide around continuous improvement. 00:02:46.013 --> 00:02:47.973 And if I just come down into the 00:02:48.014 --> 00:02:50.655 guidance and you'll see here something 00:02:50.694 --> 00:02:52.034 that, again, many, 00:02:52.055 --> 00:02:53.795 many providers have not picked up. 00:02:53.915 --> 00:02:55.376 I'll just make this a little bit bigger 00:02:55.836 --> 00:02:57.657 for those who are on smaller screens. 00:02:58.296 --> 00:03:02.800 you have evidence of regular evaluation of 00:03:03.159 --> 00:03:06.361 each of your provider's operational 00:03:06.382 --> 00:03:06.943 functions. 00:03:07.362 --> 00:03:08.304 I'll just say that again. 00:03:08.783 --> 00:03:12.566 Regular evaluation of each of your 00:03:12.605 --> 00:03:14.627 provider's operational functions. 00:03:14.668 --> 00:03:16.248 And depending on your context, 00:03:17.229 --> 00:03:20.835 you will have typically up to twenty-five 00:03:20.895 --> 00:03:24.139 operational functions that you should be 00:03:24.379 --> 00:03:26.143 undertaking evaluations of. 00:03:26.622 --> 00:03:26.783 Now, 00:03:26.804 --> 00:03:30.408 we know that ASQA guidance comes third. 00:03:30.868 --> 00:03:32.771 We have the legislation, number one. 00:03:33.393 --> 00:03:35.454 Then we have dual guidance number two, 00:03:35.995 --> 00:03:38.156 and then we have ACWA guidance number 00:03:38.195 --> 00:03:38.455 three. 00:03:38.496 --> 00:03:39.396 Guess what? 00:03:39.456 --> 00:03:41.098 It's the regulator who comes and audits 00:03:41.157 --> 00:03:41.437 you. 00:03:41.657 --> 00:03:42.818 So you'd be wise, 00:03:43.278 --> 00:03:45.259 even though it's third level guidance, 00:03:45.659 --> 00:03:47.542 you'd be wise to be following it. 00:03:48.021 --> 00:03:49.021 And again, 00:03:49.163 --> 00:03:51.484 I can't just stress that enough in terms 00:03:51.704 --> 00:03:53.264 of your operational functions. 00:03:53.824 --> 00:03:55.887 And you should be able to demonstrate how 00:03:55.926 --> 00:03:57.867 your assurance program is working. 00:03:58.388 --> 00:04:01.330 How are you systematically monitoring and 00:04:01.411 --> 00:04:04.413 self-assuring in your assurance program 00:04:04.592 --> 00:04:07.616 across all of your operational functions, 00:04:07.795 --> 00:04:11.718 up to twenty-five of those operational 00:04:11.739 --> 00:04:12.240 functions? 00:04:12.639 --> 00:04:13.420 Very, very important. 00:04:13.561 --> 00:04:13.700 Now, 00:04:13.741 --> 00:04:16.783 let's come back just quickly to your 00:04:17.483 --> 00:04:19.766 expectations from those three levels, 00:04:19.805 --> 00:04:20.646 the legislation, 00:04:22.185 --> 00:04:23.446 And then the dual guidance, 00:04:24.446 --> 00:04:25.947 and we can come back and be thinking 00:04:25.966 --> 00:04:28.288 about how to implement that ASQA guidance 00:04:28.348 --> 00:04:29.887 for operational functions. 00:04:30.189 --> 00:04:31.168 This is all happening under 00:04:31.209 --> 00:04:31.928 self-assurance. 00:04:31.949 --> 00:04:34.629 This has been around now for a number 00:04:34.670 --> 00:04:35.151 of years. 00:04:35.211 --> 00:04:37.232 We know that we have to self-assure. 00:04:37.632 --> 00:04:41.392 We ourselves have to be confident that 00:04:41.413 --> 00:04:43.093 we're delivering quality. 00:04:43.233 --> 00:04:46.716 We have to manage our operations for 00:04:46.855 --> 00:04:47.475 quality. 00:04:47.896 --> 00:04:49.216 Yes, within quality, 00:04:49.797 --> 00:04:51.798 We've got compliance and we've got quality 00:04:51.838 --> 00:04:53.581 improvement or continuous improvement, 00:04:53.600 --> 00:04:54.961 but it's all about quality. 00:04:55.362 --> 00:04:57.865 So forget for a minute that three quarters 00:04:57.904 --> 00:04:59.286 of providers are being found 00:04:59.346 --> 00:05:00.146 non-compliant. 00:05:00.706 --> 00:05:02.228 Forget for a minute that from the first 00:05:02.269 --> 00:05:02.809 of July, 00:05:02.869 --> 00:05:05.110 non-compliance is going to be billed at up 00:05:05.151 --> 00:05:07.112 to thirty three thousand three hundred 00:05:07.153 --> 00:05:07.533 dollars. 00:05:08.634 --> 00:05:09.375 per audit, 00:05:10.014 --> 00:05:11.677 if you've seen the new ASQA fees and 00:05:11.697 --> 00:05:13.918 charges proposed that are coming in on the 00:05:13.937 --> 00:05:14.718 first of July, 00:05:14.858 --> 00:05:16.800 up to thirty three thousand three hundred 00:05:16.839 --> 00:05:19.682 dollars for compliance rectification. 00:05:20.463 --> 00:05:23.485 Forget about the fact that we've got a 00:05:23.564 --> 00:05:24.906 situation where the number one 00:05:24.946 --> 00:05:26.947 non-compliance is systematic monitoring 00:05:26.987 --> 00:05:27.769 and evaluation. 00:05:27.809 --> 00:05:28.668 Forget about all of that. 00:05:29.009 --> 00:05:30.290 We're talking about the quality of your 00:05:30.329 --> 00:05:30.971 operations. 00:05:31.271 --> 00:05:33.992 You need to manage your provider for 00:05:34.033 --> 00:05:34.494 quality. 00:05:35.194 --> 00:05:36.574 Don't you want to deliver quality? 00:05:36.615 --> 00:05:37.196 If you don't, 00:05:37.235 --> 00:05:39.898 you probably shouldn't be an education 00:05:39.937 --> 00:05:40.557 institution. 00:05:40.598 --> 00:05:42.100 So we can talk about the non-compliance 00:05:42.139 --> 00:05:42.399 rate. 00:05:42.779 --> 00:05:44.701 We can talk about the financial penalties. 00:05:45.161 --> 00:05:48.004 We can talk about this number one issue. 00:05:48.345 --> 00:05:50.605 But really what we're talking about is the 00:05:50.646 --> 00:05:52.807 quality of your operations. 00:05:52.848 --> 00:05:55.930 And we know that self-assurance requires 00:05:55.990 --> 00:05:58.333 us to have systems in place to critically 00:05:58.353 --> 00:06:00.413 examine, there's your evaluation, 00:06:01.334 --> 00:06:03.177 what we're doing, our performance, 00:06:04.391 --> 00:06:05.451 and what we're achieving, 00:06:05.771 --> 00:06:09.014 our outcomes with our stakeholders. 00:06:09.353 --> 00:06:10.553 So it's been very, very clear. 00:06:10.574 --> 00:06:12.615 And now if I step into the outcome 00:06:12.634 --> 00:06:13.154 standards, 00:06:13.615 --> 00:06:15.735 we know outcome standard four point four, 00:06:16.115 --> 00:06:18.257 the focus area of continuous improvement, 00:06:18.297 --> 00:06:20.156 we're required to have systematic 00:06:20.257 --> 00:06:21.617 monitoring and evaluation. 00:06:22.598 --> 00:06:23.778 And here's the dual guidance. 00:06:24.338 --> 00:06:25.920 You need to understand what are the 00:06:26.021 --> 00:06:29.043 outcomes that you need to achieve for all 00:06:29.223 --> 00:06:30.744 of your operating functions, 00:06:30.843 --> 00:06:32.564 up to twenty-five of those operating 00:06:32.584 --> 00:06:33.005 functions. 00:06:33.065 --> 00:06:33.906 What are the outcomes? 00:06:34.487 --> 00:06:35.367 What's your performance? 00:06:35.406 --> 00:06:36.408 What are you supposed to be doing? 00:06:36.968 --> 00:06:37.928 And then what are your outcomes? 00:06:38.069 --> 00:06:40.271 What are you supposed to be achieving as 00:06:40.331 --> 00:06:43.213 part of each of those operating functions? 00:06:43.572 --> 00:06:45.214 And in order to understand that, 00:06:45.254 --> 00:06:46.735 you need to have indicators in place. 00:06:46.755 --> 00:06:48.036 You're going to have performance 00:06:48.076 --> 00:06:49.177 indicators, what you're doing, 00:06:49.937 --> 00:06:51.358 to track what you're doing and you're 00:06:51.377 --> 00:06:53.218 going to have outcome indicators to track 00:06:53.418 --> 00:06:55.620 what you're achieving in each of those 00:06:55.680 --> 00:06:57.439 operating functions and you need to be 00:06:57.459 --> 00:06:59.240 able to measure them so you've got to 00:06:59.261 --> 00:07:01.461 have targets in place are you are you 00:07:01.500 --> 00:07:03.021 achieving a hundred percent are you 00:07:03.062 --> 00:07:05.283 achieving ninety percent are you achieving 00:07:05.343 --> 00:07:07.302 seventy five percent do you need to have 00:07:07.622 --> 00:07:09.163 all of them done do you need to 00:07:09.184 --> 00:07:11.324 have half of them done what's the target 00:07:11.644 --> 00:07:12.644 you can't measure 00:07:13.384 --> 00:07:17.086 how you are performing you can't measure 00:07:17.485 --> 00:07:19.747 the outcomes you're achieving if you don't 00:07:19.766 --> 00:07:21.048 have a targeting place pretty 00:07:21.088 --> 00:07:22.848 straightforward now this isn't me saying 00:07:22.887 --> 00:07:25.809 it again i'm just repeating reading word 00:07:25.848 --> 00:07:27.850 for word jewer's guidance 00:07:28.949 --> 00:07:31.112 the compulsory guidance that you need to 00:07:31.151 --> 00:07:33.654 have in place as part of your operations. 00:07:33.694 --> 00:07:35.115 You need to have your methods and tools 00:07:35.156 --> 00:07:35.696 in place. 00:07:36.317 --> 00:07:38.639 You need to be collecting data on your 00:07:38.658 --> 00:07:41.000 operations and feedback from your 00:07:41.040 --> 00:07:43.702 stakeholders on what's actually going on 00:07:44.084 --> 00:07:45.225 within your operations. 00:07:45.264 --> 00:07:47.005 You need to include your stakeholders in 00:07:47.045 --> 00:07:47.687 that process. 00:07:47.966 --> 00:07:49.168 How do you set targets? 00:07:49.627 --> 00:07:51.189 You go and ask your stakeholders what 00:07:51.230 --> 00:07:52.310 their expectations are. 00:07:52.451 --> 00:07:53.151 What's quality? 00:07:53.752 --> 00:07:56.153 the very definition of quality in our 00:07:56.274 --> 00:07:57.353 international standards, 00:07:57.595 --> 00:07:58.795 fulfilling requirements. 00:07:59.136 --> 00:08:00.136 The requirements of who? 00:08:00.497 --> 00:08:02.637 The requirements of our stakeholders. 00:08:02.677 --> 00:08:03.499 We have to go and ask them, 00:08:03.559 --> 00:08:05.019 do you expect us to get a hundred 00:08:05.060 --> 00:08:05.439 percent? 00:08:06.160 --> 00:08:08.101 Do you expect ninety-five percent? 00:08:08.122 --> 00:08:09.382 Do you expect eighty percent? 00:08:09.642 --> 00:08:10.882 Do you expect all of these to be 00:08:10.923 --> 00:08:11.603 done every year? 00:08:11.983 --> 00:08:13.485 Can we do half year one and half 00:08:13.524 --> 00:08:13.946 year two? 00:08:14.346 --> 00:08:17.367 What are we expected to achieve? 00:08:17.427 --> 00:08:18.629 What are the requirements 00:08:19.209 --> 00:08:20.230 that we have to fulfill. 00:08:20.410 --> 00:08:21.610 That's our quality level. 00:08:21.730 --> 00:08:23.271 Our stakeholders tell us we have to go 00:08:23.350 --> 00:08:24.612 out there and find out. 00:08:25.012 --> 00:08:25.791 And in doing so, 00:08:26.273 --> 00:08:27.834 we also happen to demonstrate Outcome 00:08:27.874 --> 00:08:28.934 Standard, one point two, 00:08:29.454 --> 00:08:30.555 stakeholder engagement. 00:08:31.035 --> 00:08:31.896 So once we've done that, 00:08:31.935 --> 00:08:33.817 we need to put our monitoring in place. 00:08:33.996 --> 00:08:36.957 Every day, every week, every month, 00:08:37.038 --> 00:08:38.839 we're monitoring what's going on. 00:08:39.899 --> 00:08:42.681 We have one hundred percent compliance at 00:08:42.721 --> 00:08:43.461 all times. 00:08:44.621 --> 00:08:48.063 because we're monitoring and assuring that 00:08:48.083 --> 00:08:49.985 we have one hundred percent compliance at 00:08:50.024 --> 00:08:50.585 all times. 00:08:50.625 --> 00:08:51.066 I'm sorry, 00:08:51.086 --> 00:08:52.626 three quarters of us are not doing that, 00:08:53.506 --> 00:08:54.067 at least. 00:08:54.528 --> 00:08:56.129 Maybe some audits have missed some stuff 00:08:56.168 --> 00:08:57.249 as well, I'd suggest. 00:08:58.330 --> 00:08:59.551 Three quarters of us aren't doing it. 00:08:59.671 --> 00:09:00.791 Oh, but Phil, we're human. 00:09:00.890 --> 00:09:01.552 We are human. 00:09:01.611 --> 00:09:02.491 We make mistakes. 00:09:02.511 --> 00:09:05.254 That's why we monitor daily, weekly, 00:09:05.293 --> 00:09:05.793 monthly, 00:09:06.254 --> 00:09:08.235 and we find the mistakes and we fix 00:09:08.275 --> 00:09:11.638 them before they become non-compliances. 00:09:12.317 --> 00:09:14.100 their non-compliances at audit. 00:09:14.600 --> 00:09:16.423 We fix them before audit. 00:09:16.543 --> 00:09:18.644 We don't have non-compliances because 00:09:18.705 --> 00:09:21.368 we're monitoring daily, weekly, monthly, 00:09:21.509 --> 00:09:22.590 what's actually going on. 00:09:22.629 --> 00:09:23.730 And we have all the tools, 00:09:24.172 --> 00:09:25.092 all the registers, 00:09:25.393 --> 00:09:27.514 all the tracking in place to be doing 00:09:27.554 --> 00:09:27.816 that. 00:09:28.336 --> 00:09:31.720 And then at periodic times, 00:09:32.932 --> 00:09:36.115 periodic review under the international 00:09:36.154 --> 00:09:36.735 standards. 00:09:37.395 --> 00:09:40.019 We do our critical examination under 00:09:40.058 --> 00:09:40.799 self-assurance. 00:09:41.179 --> 00:09:44.082 We evaluate what we've achieved, 00:09:44.342 --> 00:09:45.104 our outcomes, 00:09:45.604 --> 00:09:48.407 and we evaluate our performance to 00:09:48.447 --> 00:09:51.070 determine is it effective. 00:09:51.370 --> 00:09:52.551 There's that quality word, 00:09:53.010 --> 00:09:55.974 thirty-one times in the dual policy 00:09:56.014 --> 00:09:56.455 guidance 00:09:56.975 --> 00:10:01.678 Are we effective six times legislated in 00:10:01.719 --> 00:10:02.899 the outcome standards? 00:10:03.280 --> 00:10:04.802 Are we effective? 00:10:05.081 --> 00:10:07.985 Are we fulfilling the requirements that 00:10:08.065 --> 00:10:10.606 our stakeholders expect of us? 00:10:11.128 --> 00:10:13.330 Are we doing what we're supposed to be 00:10:13.370 --> 00:10:13.669 doing? 00:10:13.750 --> 00:10:15.672 We've critically examined our performance. 00:10:16.192 --> 00:10:19.076 Are we achieving what we said we were 00:10:19.135 --> 00:10:20.297 going to achieve, 00:10:20.557 --> 00:10:22.941 the critical examination of our outcomes? 00:10:23.020 --> 00:10:25.283 We've got all of our indicators in place, 00:10:25.744 --> 00:10:27.706 we've got all of our targets in place, 00:10:28.206 --> 00:10:31.211 and then periodically we sit down, 00:10:31.530 --> 00:10:32.673 we evaluate, 00:10:33.153 --> 00:10:34.534 it's called an internal audit, 00:10:35.416 --> 00:10:38.701 and we confirm that we are effective, 00:10:38.942 --> 00:10:40.806 that we are doing what we're supposed to 00:10:40.826 --> 00:10:43.510 be doing and that we are achieving what 00:10:43.530 --> 00:10:44.773 we're supposed to be achieving. 00:10:45.354 --> 00:10:46.996 If we get to that internal audit, 00:10:47.037 --> 00:10:47.977 that evaluation, 00:10:48.899 --> 00:10:51.982 And we're not, our monitoring has failed. 00:10:52.624 --> 00:10:53.845 Our daily, weekly, 00:10:53.924 --> 00:10:56.727 monthly checks that we're doing has 00:10:56.807 --> 00:10:57.349 failed. 00:10:58.149 --> 00:11:00.211 And we've ended up in that situation. 00:11:00.231 --> 00:11:02.193 We can still fix it because it's an 00:11:02.254 --> 00:11:03.053 internal audit. 00:11:03.114 --> 00:11:05.076 We can still avoid non-compliance. 00:11:05.756 --> 00:11:06.957 Because it's an internal audit, 00:11:06.998 --> 00:11:08.580 we can still be one hundred percent 00:11:08.620 --> 00:11:10.701 compliance compliant at all times, 00:11:11.062 --> 00:11:13.225 unlike three quarters of providers that 00:11:13.245 --> 00:11:14.046 are getting audited. 00:11:14.626 --> 00:11:17.350 And I'd suggest probably more because 00:11:17.389 --> 00:11:19.591 we've got systematic monitoring and 00:11:19.631 --> 00:11:21.975 evaluation in place and then we use it. 00:11:22.475 --> 00:11:24.937 We report it to our key stakeholders. 00:11:24.996 --> 00:11:26.817 We report it to our governing persons, 00:11:26.878 --> 00:11:27.678 our governing body. 00:11:27.698 --> 00:11:29.120 They use it for decision making. 00:11:29.659 --> 00:11:31.140 We report it internally to our 00:11:31.181 --> 00:11:32.442 stakeholders, what's going on. 00:11:32.881 --> 00:11:34.143 We report it externally. 00:11:34.202 --> 00:11:36.384 We might use it to give back to 00:11:36.443 --> 00:11:37.424 our stakeholders. 00:11:37.904 --> 00:11:39.706 We'll let employers know what's going on. 00:11:39.746 --> 00:11:41.307 We'll let industry know what's going on. 00:11:41.347 --> 00:11:42.788 We'll let our students know what's going 00:11:42.849 --> 00:11:42.948 on. 00:11:43.308 --> 00:11:44.370 We'll let our graduates, 00:11:44.450 --> 00:11:46.091 our alumni know what's going on. 00:11:46.130 --> 00:11:47.792 We might encourage them to come back and 00:11:48.192 --> 00:11:50.153 purchase more services from us again. 00:11:50.913 --> 00:11:52.596 and we might even do an annual report 00:11:52.696 --> 00:11:54.557 high to our public providers letting 00:11:54.636 --> 00:11:57.419 people know what is our performance and 00:11:57.500 --> 00:12:00.581 what is our outcomes what are we achieving 00:12:00.822 --> 00:12:03.004 as a provider we're using all of that 00:12:03.303 --> 00:12:06.846 we'll also use it to improve our systems 00:12:07.388 --> 00:12:08.948 and we'll also use it to improve our 00:12:09.009 --> 00:12:10.730 services we've got that continuous 00:12:10.791 --> 00:12:12.851 improvement approach it's pretty 00:12:12.871 --> 00:12:15.934 straightforward that is just word for word 00:12:15.995 --> 00:12:17.716 what the expectation is it's hard to 00:12:17.775 --> 00:12:19.076 understand but not really 00:12:19.898 --> 00:12:23.940 why it is our number one non-compliance. 00:12:24.000 --> 00:12:25.039 Is it hard to understand? 00:12:25.080 --> 00:12:26.341 It's not really because we haven't been 00:12:26.360 --> 00:12:26.721 doing it. 00:12:27.400 --> 00:12:29.121 We haven't been doing it. 00:12:29.162 --> 00:12:30.863 We sat down at the end of 00:12:33.583 --> 00:12:34.224 And we said, 00:12:35.184 --> 00:12:36.265 this is going to be the top 00:12:36.306 --> 00:12:37.046 non-compliance. 00:12:38.226 --> 00:12:39.687 We worked with hundreds and hundreds and 00:12:39.727 --> 00:12:40.769 hundreds of RTOs. 00:12:41.229 --> 00:12:42.730 We work with RTOs every day. 00:12:43.049 --> 00:12:44.030 They're not doing it. 00:12:44.051 --> 00:12:44.811 They don't understand it. 00:12:44.831 --> 00:12:45.511 They're not doing it, 00:12:45.552 --> 00:12:47.192 preaching to the converted for everyone 00:12:47.212 --> 00:12:48.293 who might be watching this. 00:12:48.913 --> 00:12:50.134 We need to help them out. 00:12:50.335 --> 00:12:52.056 We need to do something to help out. 00:12:52.535 --> 00:12:53.897 So what we did was we sat down 00:12:53.917 --> 00:12:57.678 and we spent over one hundred consulting 00:12:57.719 --> 00:12:58.100 hours 00:12:58.759 --> 00:13:01.721 tens of thousands of dollars in consulting 00:13:01.783 --> 00:13:04.524 time to produce the quality monitoring and 00:13:04.544 --> 00:13:08.607 evaluation pack and we said to everyone 00:13:08.687 --> 00:13:11.570 here you go here are some templates and 00:13:11.610 --> 00:13:13.692 tools that you can tailor and customize 00:13:13.711 --> 00:13:15.514 and you can use to fix this problem 00:13:15.953 --> 00:13:17.634 well unfortunately most providers haven't 00:13:17.674 --> 00:13:19.756 done that and that's why we've got the 00:13:19.797 --> 00:13:21.818 top non-compliance we put it out there for 00:13:21.839 --> 00:13:24.179 you guys over a hundred documents 00:13:24.900 --> 00:13:27.203 We've got the planning, 00:13:27.384 --> 00:13:29.908 your audit planning, your audit program, 00:13:30.288 --> 00:13:32.129 your monitoring and evaluation planning, 00:13:32.149 --> 00:13:33.392 your quality policy. 00:13:33.993 --> 00:13:37.798 We've got all of your key monitoring 00:13:37.837 --> 00:13:38.278 tools. 00:13:38.317 --> 00:13:39.899 We've got checklist tools. 00:13:40.441 --> 00:13:42.961 We've got review tools, all aligned, 00:13:43.221 --> 00:13:44.721 also happen to be aligned to the 00:13:44.741 --> 00:13:45.763 international standard. 00:13:46.743 --> 00:13:48.562 ISO-XXXX governance review, 00:13:49.124 --> 00:13:53.625 ISO-XXXX QMS review, ISO-XXXX risk review. 00:13:53.904 --> 00:13:55.284 If you're interested in doing good 00:13:55.325 --> 00:13:57.426 practice, not just standards, 00:13:57.605 --> 00:14:00.206 all aligned to good practice international 00:14:00.246 --> 00:14:00.667 standard. 00:14:01.187 --> 00:14:03.410 We've provided all of the registers that 00:14:03.431 --> 00:14:05.594 you need for all of your management 00:14:05.614 --> 00:14:08.118 tracking, governance registers, 00:14:08.177 --> 00:14:10.321 stakeholder registers, document registers, 00:14:10.402 --> 00:14:11.482 CPD registers, 00:14:11.523 --> 00:14:12.825 continuous improvement registers. 00:14:13.285 --> 00:14:15.188 We provided all of the internal audit 00:14:15.229 --> 00:14:15.629 tools. 00:14:16.624 --> 00:14:19.424 for all of your operating functions up to 00:14:19.445 --> 00:14:21.445 twenty five of those operating functions 00:14:21.485 --> 00:14:23.745 we need to audit your governance audit 00:14:23.765 --> 00:14:25.647 your risk audit your quality audit your 00:14:25.687 --> 00:14:27.947 training audit your assessment audit your 00:14:27.966 --> 00:14:30.207 child safety audit your marketing audit 00:14:30.268 --> 00:14:33.389 your pre-enrollment application audit your 00:14:33.428 --> 00:14:35.750 third parties validation work health and 00:14:35.789 --> 00:14:38.049 safety workforce management outcome 00:14:38.070 --> 00:14:39.551 standard three point one it's all there 00:14:40.582 --> 00:14:41.923 We kept updating it for you. 00:14:41.942 --> 00:14:43.783 We've now got AI adoption in there as 00:14:43.844 --> 00:14:44.183 well, 00:14:44.303 --> 00:14:46.825 now required under the National AI Centre 00:14:46.865 --> 00:14:48.764 guidelines released in October, 00:14:48.784 --> 00:14:49.745 twenty twenty five. 00:14:50.225 --> 00:14:51.046 Keep updating it, 00:14:51.086 --> 00:14:52.765 giving it to you for free if you 00:14:52.826 --> 00:14:53.606 purchase the pack. 00:14:53.826 --> 00:14:55.547 Got all the surveys that you need to 00:14:55.567 --> 00:14:58.187 do all of that data collection from all 00:14:58.207 --> 00:14:59.028 of the registers, 00:14:59.207 --> 00:15:00.609 all of that feedback from all of your 00:15:00.629 --> 00:15:01.269 stakeholders. 00:15:01.288 --> 00:15:01.849 It's all there. 00:15:03.009 --> 00:15:05.452 And we're keeping it updated on an ongoing 00:15:05.472 --> 00:15:05.933 basis. 00:15:05.953 --> 00:15:07.436 We're up to version five point eight. 00:15:07.475 --> 00:15:09.398 You can see every update that's been done 00:15:09.418 --> 00:15:12.282 in the last fifteen months and you blokes 00:15:12.302 --> 00:15:12.802 didn't use it. 00:15:14.471 --> 00:15:15.591 I know a lot of you did. 00:15:15.611 --> 00:15:17.474 A lot of you did. 00:15:17.933 --> 00:15:18.715 Most of you didn't. 00:15:19.716 --> 00:15:23.099 It beggars belief for me personally, 00:15:23.158 --> 00:15:23.818 just personally, 00:15:24.620 --> 00:15:28.363 how four thousand providers haven't 00:15:28.403 --> 00:15:30.664 grabbed that tens of thousands of dollars 00:15:30.705 --> 00:15:32.886 of consultancy work and helped them 00:15:32.947 --> 00:15:34.889 implement systematic monitoring and 00:15:34.908 --> 00:15:35.448 evaluation. 00:15:35.469 --> 00:15:38.010 But apparently we need our auditor to turn 00:15:38.130 --> 00:15:38.272 up 00:15:38.831 --> 00:15:40.793 We need our regulator to turn up. 00:15:40.813 --> 00:15:43.116 We need external audit to turn up to 00:15:43.177 --> 00:15:45.918 give us the top non-compliance and then to 00:15:45.938 --> 00:15:47.941 charge us up to thirty three thousand 00:15:47.961 --> 00:15:49.562 three hundred dollars from the first of 00:15:49.602 --> 00:15:52.785 July as part of compliance resolution. 00:15:53.890 --> 00:15:56.032 That's on top of the audit fee. 00:15:56.753 --> 00:15:58.653 That's on top of the site visit fee 00:15:58.813 --> 00:16:00.075 if a site visit is done. 00:16:00.455 --> 00:16:03.076 That's on top of assessment validation fee 00:16:03.116 --> 00:16:03.797 if that's done. 00:16:04.057 --> 00:16:05.998 That's on top of financial viability 00:16:06.057 --> 00:16:07.839 assessment fee if that's done. 00:16:09.480 --> 00:16:11.120 If you haven't looked at the fees that 00:16:11.140 --> 00:16:12.601 are coming on the first of July, 00:16:13.243 --> 00:16:14.543 you know, fifty thousand, 00:16:14.583 --> 00:16:17.445 sixty thousand dollar audits in some 00:16:17.485 --> 00:16:18.046 cases, 00:16:18.105 --> 00:16:19.506 depending on what category you're in. 00:16:20.687 --> 00:16:22.107 We're going to full cost recovery 00:16:22.148 --> 00:16:23.668 apparently on the first of July. 00:16:24.109 --> 00:16:25.489 This is about our quality. 00:16:26.129 --> 00:16:27.169 It's going to save us a heap of 00:16:27.190 --> 00:16:29.211 cash too if you've got this in place 00:16:29.291 --> 00:16:30.951 when the auditors turn up. 00:16:31.812 --> 00:16:32.371 But no, 00:16:32.732 --> 00:16:34.253 we said we weren't going to do that. 00:16:34.613 --> 00:16:36.894 We then even threw in laying it on, 00:16:37.294 --> 00:16:38.054 laying it on a bit, 00:16:38.115 --> 00:16:39.936 but I did predict this fifteen months ago, 00:16:39.995 --> 00:16:42.437 so allow me some licence here. 00:16:45.000 --> 00:16:45.500 And we've said, 00:16:45.561 --> 00:16:46.480 we'll even help you do it. 00:16:46.601 --> 00:16:47.481 Look, 00:16:47.522 --> 00:16:49.364 here's a quality essential short course. 00:16:49.543 --> 00:16:50.524 We'll give you that for free. 00:16:51.405 --> 00:16:53.327 Here's how to develop your M&E plan, 00:16:53.567 --> 00:16:54.629 three-hour workshop. 00:16:54.889 --> 00:16:56.630 We'll go through the template line by line 00:16:56.650 --> 00:16:56.990 with you. 00:16:57.030 --> 00:16:58.432 We'll help you put it all in place. 00:16:58.493 --> 00:16:59.373 We'll give you that for free. 00:17:00.453 --> 00:17:02.034 Here's your audit program workshop, 00:17:02.075 --> 00:17:03.275 another three hour workshop, 00:17:03.676 --> 00:17:04.696 two and a half, three hours. 00:17:04.737 --> 00:17:06.678 We'll take you step by step how to 00:17:06.817 --> 00:17:09.779 put in an internal audit program as part 00:17:09.819 --> 00:17:11.121 of your systematic monitoring and 00:17:11.141 --> 00:17:12.961 evaluation to do those critical 00:17:13.001 --> 00:17:13.682 examinations, 00:17:13.761 --> 00:17:16.564 to do the evaluation of every single one 00:17:16.723 --> 00:17:19.424 of your operating functions as DUA and 00:17:19.585 --> 00:17:21.286 ASQA have told you you have to do 00:17:21.826 --> 00:17:23.367 as part of outcome standard four point 00:17:23.387 --> 00:17:23.508 four. 00:17:23.528 --> 00:17:24.868 We'll give you that for free as well. 00:17:26.048 --> 00:17:29.692 But apparently that's not enough. 00:17:30.393 --> 00:17:31.513 That is not enough. 00:17:31.634 --> 00:17:34.096 Most of our providers are still struggling 00:17:34.717 --> 00:17:35.538 with this area. 00:17:35.718 --> 00:17:38.941 So I'm very, very pleased to launch today. 00:17:41.135 --> 00:17:42.476 we're just gonna keep giving you more. 00:17:42.715 --> 00:17:44.037 I'm not sure how much more you guys 00:17:44.057 --> 00:17:44.396 need, 00:17:44.997 --> 00:17:47.917 but we're gonna keep doing it until we 00:17:47.938 --> 00:17:51.137 can help you achieve your quality, 00:17:51.657 --> 00:17:53.858 understand and achieve the quality for 00:17:53.898 --> 00:17:55.439 your vet provider operations. 00:17:55.959 --> 00:17:58.980 And so that you can self-assure that you 00:17:59.200 --> 00:18:02.280 are confident that you are understanding 00:18:02.320 --> 00:18:04.060 the requirements that you need to fulfill 00:18:04.101 --> 00:18:05.161 for your stakeholders, 00:18:05.800 --> 00:18:07.422 and that you can demonstrate it 00:18:07.582 --> 00:18:08.162 internally, 00:18:09.271 --> 00:18:11.854 and for your stakeholders and also 00:18:11.933 --> 00:18:15.135 externally if your regulator or when your 00:18:15.175 --> 00:18:17.337 regulator turns up. 00:18:17.377 --> 00:18:20.140 So here it is, the internal audit series. 00:18:20.240 --> 00:18:22.721 What we're going to do is another 00:18:22.801 --> 00:18:28.506 twenty-five workshops. 00:18:28.546 --> 00:18:30.007 Makes me feel a bit tired even before 00:18:30.047 --> 00:18:30.547 we start. 00:18:30.906 --> 00:18:32.808 We're going to do another twenty-five 00:18:34.337 --> 00:18:37.560 workshops through the rest of this year to 00:18:37.621 --> 00:18:41.022 do those twenty-five operational 00:18:41.063 --> 00:18:41.644 functions. 00:18:42.163 --> 00:18:43.505 We're going to go through each one of 00:18:43.545 --> 00:18:44.925 them step by step. 00:18:45.686 --> 00:18:47.367 We're going to record it, 00:18:48.348 --> 00:18:49.809 every single one of the workshops. 00:18:49.930 --> 00:18:51.451 We're going to do the internal audit 00:18:51.490 --> 00:18:54.192 together on each one of those operating 00:18:54.232 --> 00:18:54.753 functions. 00:18:54.794 --> 00:18:55.994 If you can't attend live, 00:18:56.535 --> 00:18:57.976 we're going to record every single one of 00:18:57.996 --> 00:18:58.096 them. 00:18:58.952 --> 00:18:59.913 You're going to have, 00:19:00.174 --> 00:19:01.896 if you do the full series, 00:19:02.798 --> 00:19:04.019 unlimited replay. 00:19:04.119 --> 00:19:05.561 We're not going to cap the replay on 00:19:05.622 --> 00:19:05.701 it. 00:19:05.721 --> 00:19:07.403 You can keep coming back to them over 00:19:07.503 --> 00:19:08.326 and over and over. 00:19:10.136 --> 00:19:12.219 for years to come if you're doing the 00:19:12.259 --> 00:19:12.940 full series. 00:19:13.319 --> 00:19:14.961 So we're actually going to do, 00:19:15.021 --> 00:19:18.685 I'm going to lead your internal auditing 00:19:18.726 --> 00:19:21.568 function with you for those twenty five 00:19:21.608 --> 00:19:22.529 operating functions. 00:19:22.589 --> 00:19:23.830 Not only are we going to do those 00:19:23.871 --> 00:19:25.272 twenty five workshops together, 00:19:25.913 --> 00:19:27.394 but we're also just going to give you 00:19:28.035 --> 00:19:29.636 the quality monitoring and evaluation 00:19:29.676 --> 00:19:29.936 pack. 00:19:30.037 --> 00:19:31.778 You guys apparently don't want to buy it. 00:19:33.280 --> 00:19:34.603 over a hundred consulting hours, 00:19:34.643 --> 00:19:36.547 tens of thousands of dollars of consulting 00:19:36.586 --> 00:19:39.250 work to implement systematic monitoring 00:19:39.270 --> 00:19:40.593 and evaluation, not of interest. 00:19:41.153 --> 00:19:42.316 So we're just going to give it to 00:19:42.336 --> 00:19:45.181 you if you're in the full series. 00:19:46.633 --> 00:19:48.394 you've already bought the pack you'll 00:19:48.414 --> 00:19:50.057 already know we've given you a fifty 00:19:50.096 --> 00:19:51.758 percent discount to the whole series we're 00:19:51.778 --> 00:19:53.019 not even expecting you to pay for it 00:19:53.059 --> 00:19:55.501 all so you can get half off if 00:19:55.521 --> 00:19:57.443 you've if you're one of the enlightened 00:19:57.804 --> 00:19:59.605 those hundred and seventy odd that have 00:19:59.645 --> 00:20:01.248 already bought it and implemented it and 00:20:01.268 --> 00:20:03.028 you still want to attend these twenty five 00:20:03.068 --> 00:20:05.152 workshops we're going to give you half off 00:20:05.751 --> 00:20:08.335 if you vet pd pd series we love 00:20:08.355 --> 00:20:08.875 you guys 00:20:09.715 --> 00:20:10.896 you're also getting half off. 00:20:10.916 --> 00:20:13.096 So if you want to do all of 00:20:13.116 --> 00:20:15.218 these workshops and you're not already in 00:20:15.317 --> 00:20:16.759 our VETPD series team, 00:20:17.298 --> 00:20:18.940 if you're not already accessing all of 00:20:18.960 --> 00:20:20.420 those hundreds of activities, 00:20:20.460 --> 00:20:22.621 CPD activities we already provide for you, 00:20:23.060 --> 00:20:25.501 just quickly drop your subscription in and 00:20:25.521 --> 00:20:26.863 you'll also get half off. 00:20:27.702 --> 00:20:29.203 I'm not sure how we're getting paid for 00:20:29.223 --> 00:20:30.964 any of this, but that's a different thing. 00:20:31.826 --> 00:20:34.446 If you are doing a once a year 00:20:34.527 --> 00:20:36.387 audit, and I'm already seeing this online, 00:20:36.608 --> 00:20:39.049 oh, we've just done our one day, 00:20:39.089 --> 00:20:40.651 twenty twenty five standards audit. 00:20:41.131 --> 00:20:41.270 Oh, 00:20:41.290 --> 00:20:43.893 we've just done our two day twenty twenty 00:20:43.913 --> 00:20:44.874 five standards audit. 00:20:45.374 --> 00:20:46.755 If you're asking me to do it, 00:20:47.414 --> 00:20:50.957 it would be a minimum three day twenty 00:20:50.997 --> 00:20:52.298 twenty five standards audit. 00:20:52.377 --> 00:20:53.318 You can't get through it. 00:20:55.538 --> 00:20:57.980 In my advice to you, 00:20:58.580 --> 00:20:59.622 you can't get through it all. 00:20:59.862 --> 00:21:01.022 You can get through parts of it. 00:21:01.042 --> 00:21:01.963 You can sample. 00:21:02.404 --> 00:21:05.107 You can sample across the three documents, 00:21:05.167 --> 00:21:06.930 the two different legislative instruments 00:21:06.970 --> 00:21:08.050 and the credential policy. 00:21:08.530 --> 00:21:09.551 If you're going to do one or two 00:21:09.592 --> 00:21:11.554 days, you can sample and get through it. 00:21:11.894 --> 00:21:12.796 If you want to do a full, 00:21:16.464 --> 00:21:17.625 It's going to take three days. 00:21:17.684 --> 00:21:18.684 That's my advice to you. 00:21:18.704 --> 00:21:22.165 What you're talking about in our fee 00:21:22.185 --> 00:21:23.905 structure is over ten thousand dollars in 00:21:23.986 --> 00:21:24.205 audit. 00:21:25.547 --> 00:21:27.787 If you've done that, guess what? 00:21:27.826 --> 00:21:30.186 That's handy because you're demonstrating 00:21:30.627 --> 00:21:32.107 that you're aligning to the twenty twenty 00:21:32.147 --> 00:21:32.907 five standards, 00:21:33.907 --> 00:21:35.607 but you've not met systematic monitoring 00:21:35.627 --> 00:21:36.368 and evaluation. 00:21:37.169 --> 00:21:38.328 You can't do it once a year. 00:21:39.148 --> 00:21:40.608 It's not possible to do it. 00:21:40.628 --> 00:21:42.589 You've got twenty five operating functions 00:21:42.650 --> 00:21:44.029 up to twenty five that you need to 00:21:44.049 --> 00:21:44.309 cover. 00:21:45.375 --> 00:21:46.896 The standards is just one of your 00:21:46.936 --> 00:21:47.576 requirements. 00:21:48.257 --> 00:21:50.117 What about the Disability Standards for 00:21:50.157 --> 00:21:50.699 Education? 00:21:50.798 --> 00:21:51.798 What about the Privacy Act? 00:21:51.818 --> 00:21:53.519 What about the Copyright Act? 00:21:53.539 --> 00:21:55.121 What about your CRICOS requirements? 00:21:55.161 --> 00:21:56.801 What about the legislation in every state 00:21:56.842 --> 00:21:59.742 and territory that you need to be meeting? 00:21:59.762 --> 00:22:01.243 What about the Australian Qualifications 00:22:01.263 --> 00:22:01.844 Framework? 00:22:02.384 --> 00:22:04.704 What about all of these other expectations 00:22:04.746 --> 00:22:06.306 that you need to meet as part of 00:22:06.326 --> 00:22:07.267 your quality function? 00:22:07.906 --> 00:22:09.807 You can't just do it in a one, 00:22:09.868 --> 00:22:11.329 two, three day standards audit. 00:22:11.349 --> 00:22:12.891 You can do a compliance audit against the 00:22:12.931 --> 00:22:13.391 standards. 00:22:13.911 --> 00:22:15.932 You can't do systematic monitoring and 00:22:15.952 --> 00:22:17.314 evaluation of your operations. 00:22:17.334 --> 00:22:20.215 That's not what a standards audit does. 00:22:21.096 --> 00:22:23.618 So even if you're doing that, 00:22:23.999 --> 00:22:25.140 and many providers aren't, 00:22:25.579 --> 00:22:27.540 you haven't implemented systematic 00:22:27.561 --> 00:22:28.602 monitoring and evaluation. 00:22:28.622 --> 00:22:29.742 I'm really sorry to tell you that. 00:22:29.782 --> 00:22:31.904 If you have spent ten thousand dollars 00:22:31.944 --> 00:22:34.145 plus getting a consultant or advisor in 00:22:34.205 --> 00:22:35.887 doing a one off event, 00:22:36.448 --> 00:22:37.509 That's great. 00:22:37.750 --> 00:22:39.070 I'm not telling you not to do that. 00:22:39.692 --> 00:22:40.873 What I'm telling you is that it doesn't 00:22:40.913 --> 00:22:42.755 meet outcome standard four point four 00:22:42.795 --> 00:22:44.457 systematic monitoring and evaluation. 00:22:45.018 --> 00:22:46.759 It's too narrow a compliance focus. 00:22:47.560 --> 00:22:49.623 It's focusing on your policies primarily. 00:22:50.223 --> 00:22:51.605 It has limited follow up. 00:22:51.625 --> 00:22:52.306 It's a one off. 00:22:52.967 --> 00:22:55.930 it gives you little visibility on what's 00:22:56.109 --> 00:22:57.991 actually going on in your operations it 00:22:58.031 --> 00:22:59.192 shows you what's going on for the 00:22:59.232 --> 00:23:01.714 standards it doesn't show you what's going 00:23:01.775 --> 00:23:04.416 on for your entire quality framework and 00:23:04.477 --> 00:23:06.038 as i mentioned it doesn't cover outcome 00:23:06.078 --> 00:23:09.000 standard so what do you need to do 00:23:09.781 --> 00:23:11.123 here's what we're going to do we're going 00:23:11.143 --> 00:23:15.826 to facilitate audit sessions over the next 00:23:15.867 --> 00:23:16.188 months 00:23:18.461 --> 00:23:20.962 We're going to, as part of those, 00:23:21.042 --> 00:23:25.183 cover every week or two. 00:23:25.384 --> 00:23:26.804 Some of them are a fortnight apart. 00:23:26.884 --> 00:23:28.044 Some of them are a week apart. 00:23:28.763 --> 00:23:31.845 We're going to cover all twenty five of 00:23:31.964 --> 00:23:33.605 your operating functions. 00:23:33.685 --> 00:23:35.986 It's going to happen at twelve thirty p.m. 00:23:36.605 --> 00:23:38.866 Sydney, Melbourne time every session. 00:23:39.884 --> 00:23:41.104 So you've got an afternoon. 00:23:41.243 --> 00:23:42.224 We can get the morning out of the 00:23:42.244 --> 00:23:43.744 way, deal with whatever fires, 00:23:43.785 --> 00:23:45.825 brush fires and disasters have happened. 00:23:46.384 --> 00:23:47.365 We can have a quick lunch. 00:23:47.826 --> 00:23:49.486 We turn up at twelve thirty and we've 00:23:49.506 --> 00:23:51.086 got up to three hours to do our 00:23:51.145 --> 00:23:51.826 internal audit. 00:23:52.366 --> 00:23:54.527 We can finish up at three thirty and 00:23:54.547 --> 00:23:56.186 then we can clean up whatever fires have 00:23:56.227 --> 00:23:57.647 gone on before the end of the day 00:23:58.627 --> 00:23:59.688 while we've been on the audit. 00:24:00.587 --> 00:24:01.949 And you can see here, 00:24:02.209 --> 00:24:04.308 let me just quickly refresh that one 00:24:04.348 --> 00:24:05.888 because we've got the first three set up. 00:24:06.750 --> 00:24:07.650 Here's what we're covering. 00:24:08.597 --> 00:24:09.679 These should sound familiar. 00:24:10.098 --> 00:24:12.539 Governance, risk, quality. 00:24:12.901 --> 00:24:14.541 Yes, we're doing them in logical order, 00:24:14.922 --> 00:24:15.561 top-down, 00:24:16.182 --> 00:24:18.903 a deliberate approach for your structure. 00:24:19.365 --> 00:24:21.546 Work health and safety, child safety, 00:24:21.846 --> 00:24:22.826 cultural safety. 00:24:23.227 --> 00:24:25.307 Now, just quickly mention, 00:24:25.868 --> 00:24:27.750 up to twenty-five operating functions. 00:24:27.809 --> 00:24:28.871 If your provider 00:24:30.209 --> 00:24:32.050 only supports students eighteen years and 00:24:32.131 --> 00:24:34.713 older, if you're only working with adults, 00:24:35.213 --> 00:24:37.596 if you don't need a child safety framework 00:24:37.616 --> 00:24:39.638 in place, you can skip the session. 00:24:40.098 --> 00:24:41.601 So when I'm talking about up to 00:24:41.641 --> 00:24:43.103 twenty-five operating functions, 00:24:43.143 --> 00:24:44.984 it depends on your context. 00:24:45.404 --> 00:24:46.546 So in your context, 00:24:46.846 --> 00:24:48.448 if you're not child safe, 00:24:49.048 --> 00:24:49.910 you can skip that one. 00:24:50.470 --> 00:24:52.050 Or, if you want to become child safe, 00:24:52.090 --> 00:24:53.931 come along and we'll help you with it. 00:24:54.351 --> 00:24:56.092 Privacy, stakeholder engagement, 00:24:56.132 --> 00:24:58.231 workforce management, Outcome Standards, 00:24:58.271 --> 00:25:00.432 VET personnel, working under direction. 00:25:00.932 --> 00:25:02.314 If you don't have people working under 00:25:02.334 --> 00:25:03.493 direction, you might skip that one. 00:25:03.834 --> 00:25:04.855 Third party arrangements. 00:25:04.974 --> 00:25:06.595 If you don't have third party 00:25:06.615 --> 00:25:07.914 arrangements, you might skip that one. 00:25:07.996 --> 00:25:08.635 So again, 00:25:08.816 --> 00:25:11.596 up to twenty-five operating functions. 00:25:11.616 --> 00:25:12.916 You might only have twenty-one or 00:25:12.957 --> 00:25:14.518 twenty-two or twenty-three in your 00:25:14.557 --> 00:25:15.518 particular operations. 00:25:16.655 --> 00:25:18.135 Conflict of interest, whistleblowing, 00:25:18.175 --> 00:25:19.977 financial management, AI adoption, 00:25:20.676 --> 00:25:21.617 records management. 00:25:21.657 --> 00:25:24.097 We're ensuring that your entire quality 00:25:24.137 --> 00:25:27.578 management system is in place and 00:25:27.739 --> 00:25:28.319 operating. 00:25:28.539 --> 00:25:30.740 And then we're gonna talk about what 00:25:30.759 --> 00:25:31.681 you're doing with students. 00:25:32.201 --> 00:25:33.560 Student recruitment and marketing, 00:25:33.621 --> 00:25:35.301 pre-enrollment, training, 00:25:35.981 --> 00:25:37.482 access, equity, support, 00:25:37.623 --> 00:25:39.782 wellbeing for those students, assessment, 00:25:39.823 --> 00:25:41.844 credit transfer and RPL, validation, 00:25:42.223 --> 00:25:43.763 complaints and appeals when things go 00:25:43.804 --> 00:25:44.085 wrong, 00:25:44.545 --> 00:25:47.144 throwing out the issuance of AQF 00:25:47.164 --> 00:25:47.846 certification. 00:25:47.905 --> 00:25:50.246 And finally, at the end of the year, 00:25:50.286 --> 00:25:52.487 we're going to do a course services 00:25:52.527 --> 00:25:52.926 review, 00:25:53.106 --> 00:25:56.048 an internal audit of your training 00:25:56.087 --> 00:25:58.568 delivery for a specific course. 00:25:59.028 --> 00:26:01.410 And yes, if you're asking for my advice, 00:26:01.950 --> 00:26:04.211 every course is audited every year. 00:26:05.111 --> 00:26:07.971 Now, you might say, in our context, 00:26:08.112 --> 00:26:09.093 that is too onerous. 00:26:09.153 --> 00:26:11.153 I know many providers that audit every 00:26:11.173 --> 00:26:12.213 course every year. 00:26:12.733 --> 00:26:13.834 Course services review, 00:26:14.234 --> 00:26:15.795 you might call it a course evaluation. 00:26:15.835 --> 00:26:17.455 I don't like that because that's a higher 00:26:17.496 --> 00:26:18.236 education term. 00:26:18.256 --> 00:26:19.237 But if you're dual sector, 00:26:19.257 --> 00:26:20.537 that might be the term you're using. 00:26:21.196 --> 00:26:22.298 Every course every year. 00:26:23.483 --> 00:26:24.944 If you don't want to be doing that, 00:26:24.984 --> 00:26:26.906 if you feel that that's too much for 00:26:26.946 --> 00:26:27.727 your operations, 00:26:27.747 --> 00:26:30.328 you might be doing every course every two 00:26:30.368 --> 00:26:33.531 years or every course every three years. 00:26:33.692 --> 00:26:34.913 You must make sure, 00:26:35.532 --> 00:26:37.074 the same as validation, 00:26:37.755 --> 00:26:38.915 that you audit 00:26:44.519 --> 00:26:46.540 that you undertake a course evaluation, 00:26:46.701 --> 00:26:48.883 or what we call a course services review, 00:26:49.603 --> 00:26:53.704 multiple times for every course every five 00:26:53.724 --> 00:26:54.066 years. 00:26:54.105 --> 00:26:54.965 I'll just say that again. 00:26:55.425 --> 00:26:57.928 Multiple times for every course 00:26:59.263 --> 00:27:00.744 within every five-year period. 00:27:01.184 --> 00:27:02.665 Now, again, the advice, 00:27:02.846 --> 00:27:03.786 every course every year. 00:27:04.506 --> 00:27:05.846 I'm not sure how you're self-assuring your 00:27:05.866 --> 00:27:07.347 courses if you're not auditing every 00:27:07.387 --> 00:27:08.008 course every year. 00:27:08.587 --> 00:27:10.068 But we're going to do one at the 00:27:10.269 --> 00:27:10.868 end of the year, 00:27:11.068 --> 00:27:12.609 and that's going to give us the full 00:27:12.670 --> 00:27:14.490 spectrum from start to finish on what's 00:27:14.530 --> 00:27:17.092 going on with that course with your 00:27:17.132 --> 00:27:20.252 students in this calendar year period. 00:27:20.292 --> 00:27:21.294 So what are you going to get out 00:27:21.314 --> 00:27:21.574 of this? 00:27:22.781 --> 00:27:25.003 You're going to have an internal audit if 00:27:25.044 --> 00:27:25.825 you follow along. 00:27:26.204 --> 00:27:27.546 We're giving you all the audit tools, 00:27:27.566 --> 00:27:28.606 all the monitoring tools. 00:27:28.646 --> 00:27:29.847 You get the full pack. 00:27:30.528 --> 00:27:33.010 And you're going to have all of your 00:27:33.652 --> 00:27:34.732 internal audits done, 00:27:35.032 --> 00:27:36.614 your critical examination, 00:27:37.535 --> 00:27:41.519 your systematic evaluation of every 00:27:41.598 --> 00:27:43.661 operating function of your organisation 00:27:44.000 --> 00:27:44.661 complete 00:27:45.382 --> 00:27:46.261 by the end of the year. 00:27:46.741 --> 00:27:48.383 So you will have that in place. 00:27:48.522 --> 00:27:49.262 Along the way, 00:27:49.982 --> 00:27:51.683 we're going to have demonstrated outcome 00:27:51.723 --> 00:27:52.743 standard four point four. 00:27:52.884 --> 00:27:54.664 We're also going to have demonstrated 00:27:55.944 --> 00:27:58.885 quality provision for each of the other 00:27:59.026 --> 00:28:01.705 outcome standards as they're relevant to 00:28:01.925 --> 00:28:04.487 every part of those operations. 00:28:05.067 --> 00:28:07.188 We're also perhaps going to be identifying 00:28:07.228 --> 00:28:08.468 improvements along the way, 00:28:08.948 --> 00:28:10.128 and you're going to then be able to 00:28:10.169 --> 00:28:12.409 go and implement those improvements. 00:28:12.429 --> 00:28:13.970 You're going to have all of that framework 00:28:13.990 --> 00:28:14.450 in place. 00:28:15.569 --> 00:28:18.613 And you'll have the video replays and the 00:28:18.653 --> 00:28:21.194 tools to continue to do that on an 00:28:21.315 --> 00:28:22.194 ongoing basis. 00:28:22.816 --> 00:28:23.215 Now, 00:28:24.836 --> 00:28:26.018 I can see a couple of questions coming 00:28:26.038 --> 00:28:28.619 through and hide everyone who's on the 00:28:28.660 --> 00:28:29.540 chat who's live. 00:28:32.063 --> 00:28:32.323 Yes, 00:28:32.384 --> 00:28:36.724 you can jump in at organisation sponsored 00:28:37.026 --> 00:28:38.865 or individually sponsored, 00:28:38.885 --> 00:28:40.446 the same as our VET PD series. 00:28:40.487 --> 00:28:41.887 Some of us are paying for ourselves. 00:28:41.907 --> 00:28:42.288 Some of us, 00:28:42.347 --> 00:28:44.048 our organisation sponsors all of their 00:28:44.088 --> 00:28:44.368 team. 00:28:45.249 --> 00:28:46.650 Yes, CRICOS is included. 00:28:47.210 --> 00:28:49.750 at various stages and that includes with 00:28:49.770 --> 00:28:50.632 things like marketing, 00:28:50.791 --> 00:28:52.353 includes with things like course 00:28:52.413 --> 00:28:53.813 monitoring and tracking, et cetera, 00:28:54.173 --> 00:28:55.334 monitoring of course progress. 00:28:55.634 --> 00:28:58.516 So we're using our VEDA tools and all 00:28:58.596 --> 00:29:02.117 of our VEDA resources are including CRICOS 00:29:02.337 --> 00:29:04.798 structures and frameworks along the way. 00:29:05.798 --> 00:29:09.641 If you only want to attend some of 00:29:09.681 --> 00:29:10.382 the sessions, 00:29:11.723 --> 00:29:12.825 Yes, you can do that as well. 00:29:13.164 --> 00:29:14.546 And the first three are live. 00:29:14.586 --> 00:29:16.867 We're progressively releasing these. 00:29:17.308 --> 00:29:18.950 All twenty five are not set up yet. 00:29:19.029 --> 00:29:20.171 Our team's a little busy, 00:29:20.892 --> 00:29:23.034 but we are progressively releasing these 00:29:23.074 --> 00:29:24.535 and you can see the first three released. 00:29:24.595 --> 00:29:26.537 I'm going to jump across to the governance 00:29:26.717 --> 00:29:26.876 one. 00:29:27.597 --> 00:29:29.239 If you just want to buy one or 00:29:29.278 --> 00:29:30.640 two or three or five, 00:29:31.280 --> 00:29:32.422 or if you want to think about it 00:29:32.481 --> 00:29:33.663 and buy them as they're coming up, 00:29:33.803 --> 00:29:36.065 or if you want different team members to 00:29:36.125 --> 00:29:37.165 attend different sessions, 00:29:39.417 --> 00:29:41.259 yes of course well whatever you need we're 00:29:41.278 --> 00:29:43.200 trying to give it to you yeah so 00:29:43.461 --> 00:29:46.021 we will uh allow you to purchase them 00:29:46.061 --> 00:29:48.163 separately as well and yes we're giving 00:29:48.202 --> 00:29:49.604 you the discount to purchase them 00:29:49.644 --> 00:29:51.945 separately as well so you if you've pd 00:29:51.986 --> 00:29:54.186 series if you want that fifty percent 00:29:54.207 --> 00:29:56.087 discount you've got it now just use your 00:29:56.127 --> 00:29:58.809 voucher code and you can come in on 00:29:58.890 --> 00:30:00.030 the sessions individually 00:30:01.151 --> 00:30:03.012 And yes, we're also giving you the tools. 00:30:03.374 --> 00:30:05.855 So with each of the individual sessions, 00:30:05.895 --> 00:30:06.415 if you say, look, 00:30:06.457 --> 00:30:07.758 I just want to do child safety, 00:30:08.218 --> 00:30:09.278 I just want to do risk, 00:30:10.019 --> 00:30:12.362 I just want to focus on our training, 00:30:12.541 --> 00:30:13.242 whatever it is, 00:30:13.903 --> 00:30:15.545 you'll get the tools that are relevant, 00:30:15.705 --> 00:30:18.769 the M&E tools for that particular area. 00:30:19.348 --> 00:30:20.750 And I'll come back to the tools in 00:30:20.789 --> 00:30:21.089 a minute. 00:30:21.269 --> 00:30:22.869 I'll just show you a couple of examples 00:30:22.910 --> 00:30:23.371 of those. 00:30:23.411 --> 00:30:25.471 But we'll kick off with the first one. 00:30:25.571 --> 00:30:27.231 The first one's kicking off governance in 00:30:27.311 --> 00:30:28.432 our internal audit series. 00:30:28.732 --> 00:30:30.192 This is going to start on the twenty 00:30:30.212 --> 00:30:30.933 fifth of February. 00:30:30.953 --> 00:30:32.054 So you've got a couple of weeks to 00:30:32.074 --> 00:30:33.714 be thinking about this literally two weeks 00:30:33.734 --> 00:30:34.115 from today. 00:30:34.134 --> 00:30:35.875 I've just realized that's interesting. 00:30:36.476 --> 00:30:38.176 How does it work? 00:30:38.277 --> 00:30:39.217 It's an internal audit. 00:30:39.317 --> 00:30:40.778 This isn't CPD, 00:30:41.758 --> 00:30:43.798 although you might find that you're 00:30:43.838 --> 00:30:45.680 building your internal auditing skills 00:30:45.700 --> 00:30:46.220 along the way. 00:30:47.230 --> 00:30:50.032 I've done over five hundred internal and 00:30:50.093 --> 00:30:52.315 external audits on qualified internal 00:30:52.355 --> 00:30:53.976 auditor, diploma of QA. 00:30:54.016 --> 00:30:57.199 I have a master's in adult education 00:30:57.259 --> 00:30:58.559 competency based focus. 00:30:59.019 --> 00:31:00.000 I was certified. 00:31:00.020 --> 00:31:01.502 I've been certified for years with 00:31:01.522 --> 00:31:02.482 Exemplar Global, 00:31:02.522 --> 00:31:05.786 the international body for ISO auditors 00:31:05.965 --> 00:31:07.106 and consultants as well. 00:31:07.788 --> 00:31:09.048 So I've done all of this, 00:31:09.107 --> 00:31:10.909 over seventy ASQA audits, 00:31:11.249 --> 00:31:12.509 over six states and territories. 00:31:13.170 --> 00:31:14.289 I can give you lots of tips and 00:31:14.309 --> 00:31:14.630 tricks. 00:31:14.789 --> 00:31:16.490 I have audited some of the largest 00:31:16.550 --> 00:31:19.511 companies, ASX top fifty in the country. 00:31:20.152 --> 00:31:21.512 I've audited universities. 00:31:21.913 --> 00:31:22.972 I've audited TAFEs. 00:31:23.432 --> 00:31:26.993 I've audited some of community providers. 00:31:27.054 --> 00:31:28.775 I've audited really small RTOs as well. 00:31:28.875 --> 00:31:29.654 Associations, 00:31:29.674 --> 00:31:31.455 some of the largest national associations. 00:31:32.435 --> 00:31:33.497 I've done a bit of this stuff. 00:31:33.676 --> 00:31:34.817 I can give you lots of tips and 00:31:34.837 --> 00:31:35.678 tricks along the way. 00:31:35.718 --> 00:31:38.640 So there might be a CPD component, 00:31:38.800 --> 00:31:39.861 but that's not what it's about. 00:31:39.980 --> 00:31:41.501 It's about actually getting your audit 00:31:41.521 --> 00:31:41.782 done. 00:31:41.823 --> 00:31:42.643 So what we're going to do, 00:31:42.722 --> 00:31:43.663 when you register, 00:31:44.223 --> 00:31:46.506 you get the evidence request for the live 00:31:46.546 --> 00:31:46.885 session, 00:31:47.046 --> 00:31:48.866 just like if we were running an internal 00:31:48.946 --> 00:31:49.167 audit. 00:31:49.627 --> 00:31:51.068 So you'll get the request of all of 00:31:51.088 --> 00:31:52.509 the documents that you need to go and 00:31:52.549 --> 00:31:55.031 find and collect and bring to the session. 00:31:55.451 --> 00:31:56.512 If you don't have the documents, 00:31:57.173 --> 00:31:58.714 that's probably going to be an improvement 00:31:58.734 --> 00:31:59.736 before we even start. 00:32:00.036 --> 00:32:00.916 So we can go out, 00:32:00.998 --> 00:32:02.298 we can find what we can find. 00:32:02.419 --> 00:32:03.279 What we don't have, 00:32:03.721 --> 00:32:05.442 we can start thinking about improvements. 00:32:05.762 --> 00:32:07.125 Then you're going to bring all of that 00:32:07.184 --> 00:32:08.967 evidence to the live session. 00:32:09.446 --> 00:32:10.729 You're going to bring the audit tools 00:32:10.788 --> 00:32:12.190 because we're giving you the audit tools 00:32:12.230 --> 00:32:13.291 as part of the session as well. 00:32:13.872 --> 00:32:15.633 And then we're going to do the audit 00:32:15.692 --> 00:32:17.634 together over that up to three hour 00:32:17.673 --> 00:32:17.973 period. 00:32:17.993 --> 00:32:19.614 We're going to walk through step by step. 00:32:20.034 --> 00:32:21.234 I'm going to have evidence my end. 00:32:21.575 --> 00:32:22.816 You've got your evidence your end. 00:32:23.115 --> 00:32:24.855 I'm going to have my internal tool. 00:32:25.155 --> 00:32:26.817 You're going to have your internal tool. 00:32:26.836 --> 00:32:27.977 We're going to document it as we go. 00:32:28.597 --> 00:32:29.397 If we don't finish, 00:32:29.538 --> 00:32:30.979 if there's homework that you need to do 00:32:31.058 --> 00:32:32.578 after the session, you've got the replay. 00:32:32.618 --> 00:32:35.019 You can come back and be using the 00:32:35.059 --> 00:32:36.540 replay to finish off that audit. 00:32:37.101 --> 00:32:38.721 Any improvements that we identify, 00:32:38.922 --> 00:32:41.702 you're then going to go and implement. 00:32:42.002 --> 00:32:42.182 Now, 00:32:43.643 --> 00:32:46.084 There's also options for an additional 00:32:46.124 --> 00:32:46.464 fee. 00:32:48.026 --> 00:32:49.747 ASQA, in this example, 00:32:49.906 --> 00:32:53.548 has suggested that every VET provider 00:32:53.769 --> 00:32:57.590 should have an external review of their 00:32:57.631 --> 00:32:59.112 governance and control structures. 00:32:59.432 --> 00:33:00.712 So this isn't me saying it. 00:33:00.972 --> 00:33:01.973 I think you should be doing it. 00:33:02.733 --> 00:33:04.536 This isn't me saying it. 00:33:04.596 --> 00:33:07.717 ISO-XXXVII governance of organisations 00:33:07.737 --> 00:33:08.758 says you should do it. 00:33:09.679 --> 00:33:11.279 It's your regulator saying you should do 00:33:11.359 --> 00:33:11.420 it. 00:33:12.381 --> 00:33:14.222 If you want to go that extra step, 00:33:15.203 --> 00:33:17.246 only for people who are in this session, 00:33:17.826 --> 00:33:19.067 you can talk to me about doing it 00:33:19.106 --> 00:33:19.768 for you. 00:33:20.469 --> 00:33:21.589 I'm only one person. 00:33:21.829 --> 00:33:22.510 I'm pretty busy. 00:33:23.211 --> 00:33:25.953 I'm trying to balance work, life, family. 00:33:27.816 --> 00:33:29.517 If you're in this session and you want 00:33:29.557 --> 00:33:31.298 to do what your regulator has told you 00:33:31.338 --> 00:33:33.580 you should be doing with an external 00:33:33.621 --> 00:33:35.222 review of your governance structure, 00:33:35.823 --> 00:33:37.345 I'm happy to talk to you about doing 00:33:37.384 --> 00:33:37.525 that. 00:33:39.384 --> 00:33:41.785 And we're doing that along the way with 00:33:42.385 --> 00:33:44.067 each of the sessions. 00:33:44.146 --> 00:33:48.788 So if I bring up the risk session, 00:33:48.808 --> 00:33:49.769 similar process. 00:33:50.289 --> 00:33:51.371 We're going to give you all the risk 00:33:51.391 --> 00:33:52.270 management tools. 00:33:52.411 --> 00:33:53.491 That one's going to be on the eleventh 00:33:53.531 --> 00:33:53.971 of March. 00:33:54.231 --> 00:33:56.313 Same thing, twelve thirty Sydney time, 00:33:56.512 --> 00:33:57.094 three hours. 00:33:59.075 --> 00:34:02.676 If you want to undertake your externally 00:34:02.737 --> 00:34:04.438 validated risk profile, 00:34:06.016 --> 00:34:08.137 and have your risk management approach 00:34:08.458 --> 00:34:09.798 externally validated, 00:34:11.039 --> 00:34:13.623 as your regulator has said you should be 00:34:13.663 --> 00:34:15.224 doing, yes, 00:34:15.423 --> 00:34:16.885 I'm happy to talk to you about doing 00:34:16.925 --> 00:34:17.385 that for you. 00:34:17.947 --> 00:34:19.288 So again, there's an additional fee. 00:34:19.568 --> 00:34:20.708 It's only for people who are in this 00:34:20.748 --> 00:34:21.088 session, 00:34:21.108 --> 00:34:22.429 whether you're doing the full series or 00:34:22.449 --> 00:34:23.510 whether you bought this session. 00:34:24.231 --> 00:34:25.572 If you want to do what your regulators 00:34:25.592 --> 00:34:28.215 told you and make sure that you've got 00:34:28.255 --> 00:34:29.175 a risk profile, 00:34:29.697 --> 00:34:30.898 you're supposed to have one, 00:34:32.563 --> 00:34:34.023 and you've got your risk management 00:34:34.043 --> 00:34:35.965 system, supposed to have one, 00:34:36.786 --> 00:34:38.987 and you want that externally validated as 00:34:39.007 --> 00:34:40.427 your regulator says you should be doing, 00:34:40.947 --> 00:34:42.289 I'm happy to talk to you about doing 00:34:42.329 --> 00:34:42.849 that for you. 00:34:43.429 --> 00:34:44.170 Don't have to use me. 00:34:44.190 --> 00:34:45.951 Go and get someone else to do it. 00:34:46.030 --> 00:34:47.211 I'm not pitching for work. 00:34:48.253 --> 00:34:49.773 I'm saying if you're in this session, 00:34:50.173 --> 00:34:51.454 you can talk to me about doing it 00:34:51.494 --> 00:34:51.815 for you. 00:34:52.275 --> 00:34:54.777 But I've got limited time, guys. 00:34:56.057 --> 00:34:58.798 So throughout the sessions, 00:34:58.858 --> 00:35:01.300 where is this feedback coming from, Phil? 00:35:01.539 --> 00:35:02.681 Go and read the practice guides. 00:35:02.701 --> 00:35:05.222 The practice guide's really clear what the 00:35:05.262 --> 00:35:06.762 regulator is suggesting you should be 00:35:06.782 --> 00:35:09.103 doing in each of these areas. 00:35:09.262 --> 00:35:10.384 So this information, again, 00:35:10.423 --> 00:35:12.244 not coming from me, 00:35:12.304 --> 00:35:13.985 might be ISO-thirty-one thousand. 00:35:14.905 --> 00:35:15.985 If you want good practice, 00:35:16.005 --> 00:35:17.407 you'd be doing it already, of course. 00:35:17.967 --> 00:35:19.407 Regulator's saying you should be doing it. 00:35:19.887 --> 00:35:20.847 It's not me saying it, 00:35:20.867 --> 00:35:21.849 but I'm here to help you if you 00:35:21.869 --> 00:35:22.389 want to be doing it. 00:35:23.168 --> 00:35:23.628 Okay, 00:35:23.668 --> 00:35:25.971 so with each of those sessions where 00:35:26.030 --> 00:35:28.612 you've got some kind of external thing 00:35:28.652 --> 00:35:30.353 that you've been told you should be doing, 00:35:31.032 --> 00:35:32.614 I'm putting my hand up and saying I'm 00:35:32.653 --> 00:35:37.315 available for people to talk to me about 00:35:37.376 --> 00:35:38.896 doing that for you. 00:35:38.936 --> 00:35:42.278 So we've got all of those sessions coming 00:35:42.318 --> 00:35:42.539 through. 00:35:42.559 --> 00:35:43.980 If I just go back to the governance. 00:35:44.965 --> 00:35:45.907 With each session, 00:35:46.668 --> 00:35:47.889 we tell you what we're auditing. 00:35:48.471 --> 00:35:50.114 What we're auditing is your quality. 00:35:50.855 --> 00:35:51.976 I wanna be really, really clear. 00:35:52.016 --> 00:35:54.159 If you're familiar with our internal audit 00:35:54.179 --> 00:35:55.501 tools, you already know this. 00:35:56.043 --> 00:35:58.346 All of our tools are designed to audit 00:35:58.445 --> 00:35:59.248 your quality. 00:36:00.481 --> 00:36:03.722 We also include the standards compliance 00:36:03.842 --> 00:36:04.081 audit. 00:36:04.461 --> 00:36:06.101 So there's also a twenty twenty five 00:36:06.161 --> 00:36:07.822 standards section. 00:36:08.722 --> 00:36:11.003 And we also include other components that 00:36:11.023 --> 00:36:11.543 are relevant. 00:36:11.563 --> 00:36:13.344 So in some of our audits, 00:36:13.724 --> 00:36:15.503 we're going to audit things like privacy. 00:36:15.884 --> 00:36:19.364 We might audit things like the disability 00:36:19.405 --> 00:36:20.485 standards for education. 00:36:20.905 --> 00:36:22.525 We might audit things like Australian 00:36:22.565 --> 00:36:23.266 consumer law. 00:36:23.945 --> 00:36:25.547 We might audit things like CRICOS 00:36:25.568 --> 00:36:26.148 requirements. 00:36:26.228 --> 00:36:27.931 We might audit things like state and 00:36:27.951 --> 00:36:29.472 territory funding or contract 00:36:29.512 --> 00:36:30.032 requirements. 00:36:30.072 --> 00:36:31.614 If you're familiar with our audit tools, 00:36:31.914 --> 00:36:32.815 we've included them all. 00:36:33.155 --> 00:36:34.056 If you're smart and skilled, 00:36:34.117 --> 00:36:35.177 our audit tools cover them. 00:36:35.998 --> 00:36:39.822 If you're SAS, if you're down in TASI, 00:36:40.443 --> 00:36:41.523 working with SkillsTAS, 00:36:41.563 --> 00:36:42.565 our audit tools cover them. 00:36:43.105 --> 00:36:45.005 We have extensive audit tools that you 00:36:45.025 --> 00:36:45.865 guys are aware of. 00:36:46.766 --> 00:36:48.987 All of our resources are designed to cover 00:36:49.186 --> 00:36:50.746 all state and territory subsidy and 00:36:50.786 --> 00:36:52.588 funding contracts in all states and 00:36:52.628 --> 00:36:53.128 territories. 00:36:53.228 --> 00:36:54.188 It covers CRICOS, 00:36:54.268 --> 00:36:55.389 it covers VET student loans. 00:36:55.429 --> 00:36:56.309 If you have VET student loans, 00:36:56.349 --> 00:36:56.929 it's included. 00:36:57.949 --> 00:37:00.971 Our audit tools are built for all of 00:37:01.030 --> 00:37:03.891 your compliance, as well as your quality. 00:37:04.512 --> 00:37:06.353 We've got the quality component as the 00:37:06.393 --> 00:37:06.773 startup. 00:37:07.641 --> 00:37:09.623 And you can see here that we are 00:37:09.663 --> 00:37:11.264 highlighting the regulatory focus. 00:37:11.425 --> 00:37:13.246 So for governance, four point one, 00:37:13.286 --> 00:37:14.626 four point two, pretty straightforward. 00:37:15.487 --> 00:37:17.449 And you can find out a little bit 00:37:17.489 --> 00:37:19.409 more about the series in my background as 00:37:19.469 --> 00:37:19.690 well. 00:37:20.231 --> 00:37:22.251 So the first three of those sessions are 00:37:22.271 --> 00:37:23.112 now live. 00:37:24.393 --> 00:37:25.554 So if you want to buy just one, 00:37:25.875 --> 00:37:26.594 you can go and do it. 00:37:26.835 --> 00:37:27.635 Keep an eye out. 00:37:28.175 --> 00:37:29.157 Over the next month, 00:37:29.597 --> 00:37:32.099 the other twenty two of those sessions 00:37:32.139 --> 00:37:33.920 will go live on the portal or 00:37:34.740 --> 00:37:36.621 If you want to bite the bullet and 00:37:36.661 --> 00:37:38.744 just register for all twenty five, 00:37:38.903 --> 00:37:40.625 you can grab them in a pack. 00:37:41.326 --> 00:37:42.766 If you register for all twenty five, 00:37:42.786 --> 00:37:44.547 you get the full quality management and 00:37:44.568 --> 00:37:45.989 evaluation pack for free. 00:37:46.929 --> 00:37:49.192 And you also get a bigger discount on 00:37:49.251 --> 00:37:51.193 top of obviously the discounts that you've 00:37:51.213 --> 00:37:52.713 also got if you've already bought the pack 00:37:52.733 --> 00:37:54.074 and you're already a Vip PD series 00:37:54.094 --> 00:37:54.635 subscriber. 00:37:54.675 --> 00:37:55.275 At some point, 00:37:55.797 --> 00:37:57.117 we're going to have to cover off the 00:37:57.137 --> 00:38:00.480 coffee bill. 00:38:00.519 --> 00:38:01.760 So, guys, we're here for you. 00:38:02.541 --> 00:38:04.023 This is the number one noncompliance. 00:38:05.014 --> 00:38:06.876 We're talking about three quarters of 00:38:06.916 --> 00:38:09.237 providers getting non-compliances in, 00:38:09.597 --> 00:38:11.259 in twenty twenty five standards audits. 00:38:11.298 --> 00:38:12.579 I'm not talking about the last ten years, 00:38:12.599 --> 00:38:13.340 the last five years. 00:38:13.360 --> 00:38:14.681 I'm talking about the last five months. 00:38:15.101 --> 00:38:16.563 Twenty twenty five standards audits, 00:38:16.603 --> 00:38:18.304 seventy three percent non-compliance rate. 00:38:18.885 --> 00:38:20.085 And from the first of July, 00:38:20.686 --> 00:38:21.387 we've got huge 00:38:22.068 --> 00:38:24.088 Fee increases coming in proposed. 00:38:24.369 --> 00:38:25.628 Are you going to turn up and argue 00:38:25.648 --> 00:38:27.690 about it with ASQA when is it next 00:38:27.730 --> 00:38:30.510 week is the consultation workshop. 00:38:30.650 --> 00:38:32.670 Huge cost recovery fees coming in, 00:38:32.710 --> 00:38:33.791 and that includes very, 00:38:33.811 --> 00:38:36.032 very large fees for compliance resolution. 00:38:36.512 --> 00:38:38.233 So you've got all of the incentives. 00:38:39.076 --> 00:38:41.958 to make sure that you get systematic 00:38:41.998 --> 00:38:43.597 monitoring and evaluation right. 00:38:44.139 --> 00:38:45.059 And if you get it right, 00:38:45.079 --> 00:38:46.079 forget about all of that. 00:38:46.480 --> 00:38:48.161 We're going to support and underpin and 00:38:48.181 --> 00:38:51.643 achieve the quality level in your 00:38:51.702 --> 00:38:54.304 operations for each of your operating 00:38:54.344 --> 00:38:57.144 functions up to twenty five of those 00:38:57.306 --> 00:38:58.206 operating functions. 00:38:58.925 --> 00:39:00.626 OK, guys, any queries or questions, 00:39:00.646 --> 00:39:01.367 throw them in the chat. 00:39:02.869 --> 00:39:05.311 and i'll come back to them as we 00:39:05.351 --> 00:39:08.233 go on each of the on the main 00:39:08.273 --> 00:39:10.974 page the internal audit series i'll just 00:39:10.994 --> 00:39:16.539 quickly throw that into the chat now you 00:39:16.559 --> 00:39:18.300 know where we are we're in the um 00:39:19.847 --> 00:39:23.548 We're in the live events area of the 00:39:23.568 --> 00:39:24.130 VEDA portal. 00:39:25.791 --> 00:39:27.891 I have run internal auditing workshops 00:39:27.931 --> 00:39:28.371 before. 00:39:28.411 --> 00:39:31.213 There's some feedback on this page as well 00:39:31.474 --> 00:39:33.275 from people who've attended previously 00:39:33.335 --> 00:39:34.817 internal audit feedback, 00:39:34.836 --> 00:39:36.056 and you've got my background there as 00:39:36.097 --> 00:39:36.318 well. 00:39:36.737 --> 00:39:38.059 Thanks for that comment, Michelle. 00:39:38.398 --> 00:39:40.079 I don't sleep at the present time. 00:39:40.119 --> 00:39:41.260 That's how this is happening. 00:39:41.860 --> 00:39:43.501 So internal audit series, you've got it. 00:39:45.784 --> 00:39:47.824 all of them or choose one by one 00:39:48.224 --> 00:39:49.565 pick your poison the ones that are 00:39:49.606 --> 00:39:51.106 relevant for you you want to send 00:39:51.146 --> 00:39:52.668 different team members to different ones 00:39:54.168 --> 00:39:56.389 choose those ones if you want a discount 00:39:57.030 --> 00:39:58.972 um getting on the vet pd series like 00:39:59.251 --> 00:40:00.833 we're adding another twenty five sessions 00:40:00.853 --> 00:40:02.173 you've got all that free stuff that you 00:40:02.193 --> 00:40:03.675 guys get there's some free workshops 00:40:03.715 --> 00:40:05.755 coming up if you if you've been pd 00:40:05.795 --> 00:40:08.097 series team hi guys um 00:40:08.898 --> 00:40:11.201 uh there's five or six free workshop 00:40:11.221 --> 00:40:13.382 events coming up in the live events area 00:40:13.463 --> 00:40:15.284 so make sure if any of those are 00:40:15.304 --> 00:40:16.985 interesting for you that you register for 00:40:17.005 --> 00:40:19.268 those free as well and if you want 00:40:19.289 --> 00:40:21.670 to do any of these series make sure 00:40:21.690 --> 00:40:24.893 you put in your discount code and you're 00:40:24.914 --> 00:40:27.297 going to get in pretty pretty pretty cheap 00:40:28.318 --> 00:40:31.079 now let's talk about the m e packs 00:40:31.119 --> 00:40:32.101 let's assume for a minute 00:40:33.108 --> 00:40:35.530 that you're not going to buy the full 00:40:35.570 --> 00:40:37.492 series and you're just going to do a 00:40:37.512 --> 00:40:39.574 couple of sessions that that fit for you 00:40:40.253 --> 00:40:42.476 let me just quickly demo the m e 00:40:42.516 --> 00:40:44.757 tools that we're talking about so if 00:40:44.797 --> 00:40:46.659 you're i know this is small don't panic 00:40:46.759 --> 00:40:47.878 i'm going to read it out if you're 00:40:47.898 --> 00:40:48.579 on a smaller screen 00:40:50.413 --> 00:40:53.697 If you're just going to do a couple 00:40:53.737 --> 00:40:54.878 of sessions or you just want to do 00:40:54.958 --> 00:40:55.498 one session, 00:40:56.079 --> 00:40:58.702 you get the M&E tools for that particular 00:40:58.782 --> 00:40:59.664 operating function. 00:40:59.704 --> 00:41:01.365 So for the first one, governance here, 00:41:02.045 --> 00:41:03.367 just highlight, as I mentioned, 00:41:03.387 --> 00:41:04.949 you've got the audit evidence request. 00:41:05.050 --> 00:41:06.851 Here's the evidence that you've got to go 00:41:07.192 --> 00:41:09.193 and find. 00:41:10.048 --> 00:41:13.030 But if you want to run this formally 00:41:13.210 --> 00:41:14.172 within your provider, 00:41:14.932 --> 00:41:16.954 I'm also providing the opening meeting 00:41:17.014 --> 00:41:17.974 record template, 00:41:18.155 --> 00:41:19.516 so you can run an opening meeting for 00:41:19.536 --> 00:41:20.297 your internal audit. 00:41:21.036 --> 00:41:22.657 I'm also providing the closing meeting 00:41:22.697 --> 00:41:23.318 template. 00:41:23.338 --> 00:41:26.561 So this is ISO-Nineteen-Thousand-Eleven, 00:41:27.001 --> 00:41:28.722 Guidance for Auditing Management Systems, 00:41:28.782 --> 00:41:30.083 How to Run Internal Auditing, 00:41:30.143 --> 00:41:31.844 Good Practice, Opening Meeting, 00:41:31.885 --> 00:41:32.545 Closing Meeting. 00:41:33.266 --> 00:41:35.246 You're also getting the internal audit 00:41:35.266 --> 00:41:38.128 tool, and that might be fifteen pages, 00:41:38.148 --> 00:41:39.347 twenty pages, thirty pages, 00:41:39.407 --> 00:41:40.449 forty pages in length, 00:41:40.469 --> 00:41:42.889 depending on the operating function and 00:41:42.929 --> 00:41:46.130 how many other components that has. 00:41:46.530 --> 00:41:48.172 You're getting the internal audit tool 00:41:48.231 --> 00:41:50.853 quality plus compliance for all of the 00:41:50.893 --> 00:41:52.653 relevant compliance areas. 00:41:53.293 --> 00:41:54.574 But you're not only getting all of that. 00:41:54.815 --> 00:41:56.277 This is the M&E pack. 00:41:56.597 --> 00:41:57.818 These are your M&E tools. 00:41:57.838 --> 00:41:59.259 So we're also giving you governance, 00:41:59.780 --> 00:42:00.820 the governance register, 00:42:00.880 --> 00:42:02.181 who are your governing persons, 00:42:02.262 --> 00:42:05.164 fit and proper persons, meeting schedule, 00:42:05.364 --> 00:42:07.385 meeting minutes, actions, et cetera, 00:42:07.847 --> 00:42:10.228 how you're monitoring your governance 00:42:10.268 --> 00:42:10.829 activities. 00:42:11.269 --> 00:42:14.092 This is also your continuous improvement 00:42:14.132 --> 00:42:14.612 register. 00:42:14.773 --> 00:42:16.333 So we're tracking governance. 00:42:16.833 --> 00:42:18.295 So what monitoring tools, 00:42:18.356 --> 00:42:19.936 what improvements are coming out that 00:42:19.976 --> 00:42:20.516 we're tracking? 00:42:21.257 --> 00:42:26.001 We're also providing the performance and 00:42:26.181 --> 00:42:30.364 outcome monitoring template. 00:42:30.724 --> 00:42:32.706 So where are your performance indicators? 00:42:33.106 --> 00:42:34.686 Where are your outcome indicators? 00:42:34.967 --> 00:42:36.969 Where are the targets that you've set for 00:42:37.009 --> 00:42:37.809 your organisation? 00:42:37.829 --> 00:42:39.851 We're providing all of that as example. 00:42:41.342 --> 00:42:42.844 We're also providing the stakeholder 00:42:42.884 --> 00:42:43.284 survey, 00:42:43.643 --> 00:42:44.744 so you can actually go and get the 00:42:44.764 --> 00:42:45.284 feedback. 00:42:45.606 --> 00:42:47.487 You're going to have your data in your 00:42:47.507 --> 00:42:48.106 registers. 00:42:48.447 --> 00:42:50.367 You're going to have your feedback coming 00:42:50.407 --> 00:42:51.369 back from stakeholders. 00:42:51.409 --> 00:42:52.429 We're giving you the survey. 00:42:52.550 --> 00:42:54.090 Survey your board, 00:42:54.490 --> 00:42:56.492 survey external stakeholders, 00:42:56.572 --> 00:42:57.972 run a focus group and ask them, 00:42:58.032 --> 00:43:00.134 put it online, whatever the case may be. 00:43:01.054 --> 00:43:02.574 And we're also giving you 00:43:03.576 --> 00:43:05.056 You need to be monitoring your internal 00:43:05.117 --> 00:43:05.777 audit function. 00:43:06.197 --> 00:43:07.818 We're also giving you the internal audit 00:43:07.858 --> 00:43:08.398 reflection. 00:43:08.518 --> 00:43:09.918 So when we finish the internal audit, 00:43:10.400 --> 00:43:12.960 you can do a reflection and monitor what's 00:43:12.981 --> 00:43:14.382 going on with your internal auditing. 00:43:14.442 --> 00:43:15.882 It's the whole M&E pack, yeah? 00:43:16.322 --> 00:43:18.344 It's all of the tools that you need 00:43:18.364 --> 00:43:19.784 to be tracking, to be monitoring, 00:43:20.204 --> 00:43:21.326 and to be evaluating, 00:43:21.585 --> 00:43:23.347 to be implementing self-assurance, 00:43:23.387 --> 00:43:24.586 the critical examination, 00:43:25.027 --> 00:43:26.628 managing your operations for quality, 00:43:27.028 --> 00:43:27.588 monitoring, 00:43:28.228 --> 00:43:30.170 and systematically monitoring and 00:43:30.210 --> 00:43:30.831 evaluating. 00:43:31.411 --> 00:43:33.195 me just quickly i'll close that one and 00:43:33.235 --> 00:43:35.518 quickly show you a second pack this is 00:43:35.559 --> 00:43:38.585 the risk pack very very similar so you've 00:43:38.605 --> 00:43:40.128 got your audit request 00:43:40.945 --> 00:43:42.766 Then you've got your opening meeting and 00:43:42.786 --> 00:43:43.907 you've got your closing meeting, 00:43:44.347 --> 00:43:45.708 your evidence request, I should say. 00:43:46.289 --> 00:43:47.309 Opening and closing meeting. 00:43:47.829 --> 00:43:49.311 You've then got your internal audit tool 00:43:49.871 --> 00:43:52.793 for risk and how to go about auditing 00:43:52.833 --> 00:43:56.175 quality and auditing compliance on your 00:43:56.355 --> 00:43:57.096 risk basis. 00:43:57.735 --> 00:43:58.936 You've then got that internal audit 00:43:58.976 --> 00:43:59.396 reflection. 00:43:59.436 --> 00:44:01.038 As you finish the audit, you can monitor. 00:44:01.358 --> 00:44:02.739 But what have we got in terms of 00:44:02.880 --> 00:44:03.719 M&E for risk? 00:44:03.739 --> 00:44:03.880 Well, 00:44:03.900 --> 00:44:05.061 we've got your conflict of interest 00:44:05.101 --> 00:44:05.601 register. 00:44:06.262 --> 00:44:08.202 We've got your risk register and also your 00:44:08.222 --> 00:44:09.623 opportunities register, ISO-XXX. 00:44:11.565 --> 00:44:12.927 Also, your whistleblower register. 00:44:12.967 --> 00:44:14.409 Here's all your tracking mechanisms to 00:44:14.469 --> 00:44:16.210 monitor what's going on in your operation. 00:44:16.990 --> 00:44:20.074 We've also got your risk culture survey as 00:44:20.135 --> 00:44:22.817 part of developing your risk profile and 00:44:23.117 --> 00:44:24.599 working out what is actually going on in 00:44:24.619 --> 00:44:25.300 the organisation. 00:44:25.340 --> 00:44:27.661 We double down on that with a stakeholder 00:44:27.681 --> 00:44:28.043 survey. 00:44:28.083 --> 00:44:30.005 We're getting the feedback back internally 00:44:30.045 --> 00:44:30.706 and externally. 00:44:31.226 --> 00:44:32.887 from your stakeholders on what's going on 00:44:32.927 --> 00:44:33.507 with your risk. 00:44:33.806 --> 00:44:35.987 We're also tracking your key risk 00:44:36.047 --> 00:44:36.568 indicators. 00:44:36.608 --> 00:44:37.929 We've got a monitoring checklist. 00:44:38.009 --> 00:44:40.411 We've identified what the key risks are, 00:44:40.670 --> 00:44:42.331 top five, top six, top seven, 00:44:42.431 --> 00:44:44.672 whatever the case may be in your operating 00:44:44.713 --> 00:44:45.213 context. 00:44:45.713 --> 00:44:46.974 And we've got a checklist where we're 00:44:47.034 --> 00:44:47.594 tracking this. 00:44:47.634 --> 00:44:49.954 We're monitoring it on an ongoing basis. 00:44:49.994 --> 00:44:52.237 We don't get non-compliances daily, 00:44:52.257 --> 00:44:53.016 weekly, monthly, 00:44:53.217 --> 00:44:54.677 depending on what the situation is. 00:44:55.077 --> 00:44:55.838 We're monitoring it. 00:44:56.398 --> 00:44:58.820 And then we also have the performance and 00:44:58.880 --> 00:44:59.679 outcome monitoring. 00:44:59.780 --> 00:45:00.481 What are... 00:45:01.081 --> 00:45:03.043 the performance indicators and outcome 00:45:03.063 --> 00:45:05.005 indicators and what are the targets that 00:45:05.085 --> 00:45:07.847 we've set for our risk management 00:45:07.947 --> 00:45:08.407 function. 00:45:08.487 --> 00:45:12.751 It's all the M&E, systematic M&E for risk. 00:45:13.632 --> 00:45:16.092 So it's not just the audit tools, 00:45:16.172 --> 00:45:18.173 we're providing that whole pack. 00:45:18.574 --> 00:45:21.175 So we're trying to help if you haven't 00:45:21.215 --> 00:45:22.916 got the M&E in place, 00:45:23.697 --> 00:45:25.277 we're not just going to do here's your 00:45:25.338 --> 00:45:26.818 audit tool and we'll tell you you haven't 00:45:26.838 --> 00:45:27.579 got it in place, 00:45:27.639 --> 00:45:29.579 we're giving you all of these templates 00:45:29.599 --> 00:45:31.800 and tools that you can customise and 00:45:31.840 --> 00:45:34.501 tailor to make the improvements if your 00:45:34.561 --> 00:45:36.222 internal audit is going to come back and 00:45:36.262 --> 00:45:37.302 say, oh, actually, 00:45:37.884 --> 00:45:38.943 we haven't been doing this, 00:45:39.244 --> 00:45:40.485 we need to put this in place. 00:45:40.965 --> 00:45:43.226 So all of those are coming from our 00:45:43.286 --> 00:45:45.007 quality monitoring and evaluation pack. 00:45:45.047 --> 00:45:46.708 If you've got that full pack or if 00:45:46.728 --> 00:45:47.809 you're doing the full series, 00:45:48.411 --> 00:45:49.791 we're going to give you that full pack, 00:45:50.311 --> 00:45:51.213 over a hundred documents, 00:45:51.253 --> 00:45:51.952 all of it's in there. 00:45:52.414 --> 00:45:54.894 If you're just buying workshop by 00:45:54.934 --> 00:45:55.496 workshop, 00:45:55.856 --> 00:45:57.717 you're still going to get that pack that's 00:45:57.757 --> 00:46:00.980 specific for the operating function for 00:46:01.019 --> 00:46:04.061 the area in your operations that we are 00:46:04.202 --> 00:46:04.583 auditing. 00:46:05.722 --> 00:46:07.423 Okay, thanks for that, Rhonda. 00:46:07.443 --> 00:46:08.364 Appreciate it. 00:46:08.864 --> 00:46:09.385 All good. 00:46:09.445 --> 00:46:11.686 There's no queries or questions coming up. 00:46:11.887 --> 00:46:14.289 So I've given you the full overview. 00:46:14.329 --> 00:46:15.690 This is what we're trying to achieve with 00:46:15.710 --> 00:46:16.831 the internal audit series. 00:46:17.130 --> 00:46:18.572 Don't come back next year, guys. 00:46:18.753 --> 00:46:20.253 If this is still the top non-compliance 00:46:20.273 --> 00:46:20.634 next year, 00:46:20.653 --> 00:46:21.695 I'm going to be a bit upset. 00:46:22.514 --> 00:46:23.896 We're trying to fix this problem, yeah? 00:46:24.416 --> 00:46:25.938 We need to make sure that we get 00:46:25.958 --> 00:46:27.579 systematic monitoring and evaluation in 00:46:27.599 --> 00:46:27.958 place. 00:46:28.760 --> 00:46:30.820 haven't done enough so far, hopefully, 00:46:31.322 --> 00:46:34.043 twenty-five internal audits over the next 00:46:34.083 --> 00:46:34.744 twelve months, 00:46:35.423 --> 00:46:36.824 over the next eleven months or so, 00:46:37.346 --> 00:46:38.306 is going to get us there. 00:46:38.766 --> 00:46:41.268 So if this is something that's going to 00:46:41.307 --> 00:46:43.590 support you as an internal auditor, 00:46:44.130 --> 00:46:45.630 or you as a practitioner that wants to 00:46:45.670 --> 00:46:47.652 learn more, or you as a provider, 00:46:48.172 --> 00:46:50.134 or if you know other people where you 00:46:50.173 --> 00:46:51.894 think this is going to be valuable to 00:46:51.914 --> 00:46:52.795 them, share this link. 00:46:53.896 --> 00:46:55.456 I am going to put this video on 00:46:55.657 --> 00:46:57.438 the internal audit series page when we 00:46:57.458 --> 00:46:58.117 finish as well. 00:46:58.137 --> 00:46:59.237 So this video is going to be there. 00:47:00.219 --> 00:47:02.000 Let people know if they're struggling, 00:47:03.320 --> 00:47:05.581 or if they want more to support their 00:47:05.601 --> 00:47:06.842 quality of their operations, 00:47:06.942 --> 00:47:08.842 this is an opportunity. 00:47:08.862 --> 00:47:09.282 I'd say to you, 00:47:09.822 --> 00:47:11.123 probably not going to be back giving up 00:47:11.163 --> 00:47:12.844 twenty-five in my afternoons again next 00:47:12.884 --> 00:47:13.143 year. 00:47:13.664 --> 00:47:16.585 So let's make use of it. 00:47:16.945 --> 00:47:18.525 If it's something that you need, 00:47:19.327 --> 00:47:20.347 it's available for you. 00:47:20.706 --> 00:47:21.788 Before I let you guys go, 00:47:22.847 --> 00:47:24.391 Just a quick shout out for tomorrow, 00:47:24.811 --> 00:47:27.034 Digital Learning Day, shameless plug here. 00:47:27.775 --> 00:47:29.418 We've got eighteen sessions, 00:47:30.199 --> 00:47:33.625 seventeen presenters, three panels. 00:47:33.965 --> 00:47:35.668 If this isn't the best value, 00:47:36.898 --> 00:47:39.378 CPD available this year, I'll eat my hat. 00:47:39.739 --> 00:47:42.380 Digital, artificial intelligence, 00:47:42.760 --> 00:47:44.019 quality focus, 00:47:44.420 --> 00:47:46.101 inclusion and accessibility, 00:47:46.161 --> 00:47:47.981 huge range of topics. 00:47:48.422 --> 00:47:49.942 The video replays, 00:47:50.041 --> 00:47:51.702 we've got all of the streams live for 00:47:51.742 --> 00:47:52.722 the eighteen sessions. 00:47:53.202 --> 00:47:55.443 Video replays are going to be available 00:47:55.483 --> 00:47:57.085 for sixty days, two months, 00:47:57.105 --> 00:47:58.304 so you're not going to miss anything. 00:47:58.565 --> 00:47:59.724 If you can't make it live, 00:47:59.784 --> 00:48:01.126 if you only do some of the sessions 00:48:01.166 --> 00:48:02.706 live because we've got the concurrent 00:48:02.746 --> 00:48:04.487 streams, you can be coming back. 00:48:04.867 --> 00:48:07.387 Huge range of tools, templates. 00:48:07.708 --> 00:48:09.009 There's takeaway notes. 00:48:09.048 --> 00:48:11.469 The PD notebook's being used with the 00:48:11.510 --> 00:48:12.291 session as well. 00:48:12.731 --> 00:48:13.451 Huge value. 00:48:13.610 --> 00:48:14.992 So if you haven't yet registered for 00:48:15.032 --> 00:48:16.512 digital learning day, it's on tomorrow, 00:48:16.532 --> 00:48:16.952 guys. 00:48:17.413 --> 00:48:18.653 So get in there. 00:48:18.853 --> 00:48:20.454 Again, Vip PD series group. 00:48:20.554 --> 00:48:22.054 You get your discount as well through 00:48:22.416 --> 00:48:22.596 your... 00:48:24.543 --> 00:48:25.903 your discount code in there. 00:48:27.364 --> 00:48:28.724 This is a community event. 00:48:28.965 --> 00:48:31.485 Around eighty percent of the revenue goes 00:48:31.525 --> 00:48:32.485 straight to presenters. 00:48:33.025 --> 00:48:33.965 I'll just say that again. 00:48:34.385 --> 00:48:36.347 Eighty percent of the revenue just gets 00:48:36.387 --> 00:48:37.827 paid out straight to the presenters. 00:48:37.847 --> 00:48:39.166 We've got to cover our tech costs. 00:48:39.567 --> 00:48:40.768 You know, we've got tech fees, 00:48:40.807 --> 00:48:42.987 e-commerce fees, etc. 00:48:43.387 --> 00:48:44.507 Eighty percent of it, 00:48:44.588 --> 00:48:45.449 around eighty percent, 00:48:45.489 --> 00:48:46.708 goes straight to the presenters. 00:48:46.748 --> 00:48:49.409 So all of these experts are coming to 00:48:49.449 --> 00:48:51.449 support you in the VEDA community. 00:48:52.349 --> 00:48:54.152 I would encourage you to support them as 00:48:54.213 --> 00:48:56.815 well in them giving up their time for 00:48:56.835 --> 00:48:58.458 the cost of basically a webinar. 00:48:58.498 --> 00:49:01.081 You're getting eighteen sessions on all of 00:49:01.101 --> 00:49:01.681 the topics, 00:49:01.961 --> 00:49:05.606 the latest trends and tools and news and 00:49:05.666 --> 00:49:07.829 focus that we need to be across as 00:49:07.849 --> 00:49:09.791 VET practitioners in our sector. 00:49:10.373 --> 00:49:10.713 Okay, 00:49:11.193 --> 00:49:12.353 I've given you the plug on that one 00:49:12.393 --> 00:49:12.733 as well. 00:49:12.853 --> 00:49:14.253 Again, if you're looking for that, 00:49:14.313 --> 00:49:17.313 it's in the live events area of our 00:49:17.494 --> 00:49:18.094 VETA portal. 00:49:18.635 --> 00:49:20.594 I hope you found that useful, guys, 00:49:20.675 --> 00:49:22.614 and you've got the full spray now on 00:49:22.675 --> 00:49:23.855 what we're trying to achieve. 00:49:24.896 --> 00:49:27.295 If it's relevant for you, jump in there. 00:49:27.396 --> 00:49:27.775 If not, 00:49:27.956 --> 00:49:29.717 I look forward to seeing you on an 00:49:29.777 --> 00:49:30.697 upcoming live session. 00:49:30.717 --> 00:49:31.777 I'm not sure when I'm running those, 00:49:31.797 --> 00:49:32.976 given twenty-five workshops, 00:49:33.036 --> 00:49:34.876 but I'm sure I'll see you at some 00:49:34.896 --> 00:49:35.677 point through the year. 00:49:35.998 --> 00:49:37.597 Take care and see you soon.