WEBVTT 00:00:09.909 --> 00:00:10.388 Hey there, 00:00:10.409 --> 00:00:11.710 in this video we're looking at 00:00:11.769 --> 00:00:13.430 VETA's Governance Strategy 00:00:13.592 --> 00:00:15.512 and Risk Pack and how this 00:00:15.553 --> 00:00:16.653 pack can be used to support 00:00:16.693 --> 00:00:18.894 VET providers to implement robust, 00:00:19.256 --> 00:00:20.076 quality-focused 00:00:20.096 --> 00:00:22.617 arrangements in this area 00:00:22.937 --> 00:00:24.498 of governance strategy and risk. 00:00:24.879 --> 00:00:25.820 How are we going about 00:00:25.879 --> 00:00:27.701 addressing this high-level 00:00:28.161 --> 00:00:31.243 function within our VET provider context? 00:00:31.263 --> 00:00:32.505 Before we get too far into it, 00:00:32.945 --> 00:00:33.945 I'm going to challenge you 00:00:34.026 --> 00:00:35.686 with some reflection questions. 00:00:35.726 --> 00:00:36.688 Let's think about what's 00:00:36.728 --> 00:00:38.569 happening in our VET 00:00:38.609 --> 00:00:39.829 providers at the moment. 00:00:40.229 --> 00:00:41.911 How do you ensure that your 00:00:42.011 --> 00:00:44.393 governing persons are suitable, 00:00:44.472 --> 00:00:45.673 fit and proper? 00:00:46.554 --> 00:00:48.155 What systems and processes 00:00:48.176 --> 00:00:49.095 do you have in place to 00:00:49.136 --> 00:00:50.017 ensure your governing 00:00:50.057 --> 00:00:51.057 persons are acting 00:00:51.198 --> 00:00:53.859 diligently and are well informed? 00:00:54.700 --> 00:00:55.640 How do you ensure that the 00:00:55.680 --> 00:00:56.582 governing persons are 00:00:56.621 --> 00:00:57.881 familiar with the standards 00:00:57.923 --> 00:01:00.183 for RTOs and their 00:01:00.243 --> 00:01:02.146 responsibility to monitor 00:01:02.566 --> 00:01:04.427 the organisation's performance? 00:01:05.128 --> 00:01:07.849 How does your organisation identify, 00:01:08.329 --> 00:01:10.231 communicate and monitor its 00:01:10.292 --> 00:01:13.293 values and its organisational culture? 00:01:14.114 --> 00:01:15.635 What systems and processes 00:01:15.656 --> 00:01:17.557 do you have in place to identify, 00:01:17.697 --> 00:01:20.278 communicate and monitor the roles, 00:01:20.338 --> 00:01:21.319 responsibilities and 00:01:21.340 --> 00:01:23.641 accountabilities throughout your RTO? 00:01:24.581 --> 00:01:25.703 How do you ensure all of 00:01:25.722 --> 00:01:26.983 your staff are familiar 00:01:27.004 --> 00:01:28.644 with the standards and any 00:01:28.704 --> 00:01:30.186 changes to regulatory 00:01:30.326 --> 00:01:31.768 arrangements as they occur 00:01:32.147 --> 00:01:33.209 that are relevant to their 00:01:33.248 --> 00:01:34.469 responsibilities in 00:01:34.530 --> 00:01:35.831 relation to compliance? 00:01:36.552 --> 00:01:38.173 What systems and processes 00:01:38.192 --> 00:01:39.174 do you have in place to 00:01:39.313 --> 00:01:40.435 oversee and ensure that 00:01:40.635 --> 00:01:42.516 third parties retain 00:01:42.816 --> 00:01:44.918 compliance with the standards for RTOs? 00:01:46.191 --> 00:01:47.233 What informs your 00:01:47.373 --> 00:01:48.713 understanding of the key 00:01:48.793 --> 00:01:50.534 risks to your RTO, 00:01:50.655 --> 00:01:52.195 to your students and to 00:01:52.236 --> 00:01:53.816 your continued compliance 00:01:54.137 --> 00:01:55.457 with the standards requirements? 00:01:56.317 --> 00:01:58.540 What are the key risks to your RTO, 00:01:58.680 --> 00:01:59.921 to students and to your 00:01:59.960 --> 00:02:01.081 continued compliance and 00:02:01.141 --> 00:02:03.203 how are you managing those risks? 00:02:04.328 --> 00:02:05.870 How do you monitor your 00:02:05.890 --> 00:02:07.051 provider's financial 00:02:07.111 --> 00:02:08.473 position and ensure your 00:02:08.513 --> 00:02:09.933 governing persons are aware 00:02:10.054 --> 00:02:13.197 of and are managing the financial risks? 00:02:13.997 --> 00:02:15.218 How do you ensure staff and 00:02:15.258 --> 00:02:16.800 third parties are aware of 00:02:16.840 --> 00:02:18.181 the types of conflict of 00:02:18.241 --> 00:02:20.603 interest that they need to disclose? 00:02:21.104 --> 00:02:22.564 And how are you documenting 00:02:22.724 --> 00:02:24.266 and managing those 00:02:24.326 --> 00:02:26.108 disclosures of perceived or 00:02:26.229 --> 00:02:27.188 actual conflicts? 00:02:28.030 --> 00:02:29.210 If you're delivering VET to 00:02:29.250 --> 00:02:31.450 students under the age of eighteen years, 00:02:31.510 --> 00:02:32.831 to children, to minors, 00:02:33.372 --> 00:02:34.692 what practices do you have 00:02:34.711 --> 00:02:36.212 in place to embed the ten 00:02:36.293 --> 00:02:37.854 national principles of 00:02:37.913 --> 00:02:39.354 child safe organisations? 00:02:40.093 --> 00:02:41.474 Whole series of reflection 00:02:41.495 --> 00:02:42.215 questions there. 00:02:42.495 --> 00:02:44.276 Isn't this such a huge area? 00:02:44.395 --> 00:02:44.936 Governance, 00:02:45.336 --> 00:02:47.516 strategy and risk for VET 00:02:47.537 --> 00:02:49.138 providers and all of those questions. 00:02:49.858 --> 00:02:52.579 are posed by our Commonwealth regulator. 00:02:53.039 --> 00:02:53.699 In this video, 00:02:54.080 --> 00:02:55.181 we're exploring the 00:02:55.260 --> 00:02:58.021 expectations of the standards for RTOs, 00:02:58.062 --> 00:02:59.122 around this area of 00:02:59.163 --> 00:03:00.463 governance strategy and risk. 00:03:00.963 --> 00:03:01.623 And then we're going to be 00:03:01.644 --> 00:03:03.365 looking at how VETA's 00:03:03.405 --> 00:03:04.185 governance strategy and 00:03:04.225 --> 00:03:05.966 risk pack can support VET 00:03:05.985 --> 00:03:07.747 providers to customise and 00:03:07.787 --> 00:03:10.008 tailor and implement robust 00:03:10.088 --> 00:03:11.688 quality focused operations 00:03:12.009 --> 00:03:13.911 across all of those 00:03:14.050 --> 00:03:16.271 operating processes of their provider. 00:03:17.272 --> 00:03:18.754 Now I've got the standards for RTOs, 00:03:18.775 --> 00:03:19.756 twenty twenty five here. 00:03:20.156 --> 00:03:21.318 Before we go too much further, 00:03:21.337 --> 00:03:22.019 let's bring them up. 00:03:22.679 --> 00:03:23.300 And what we want to be 00:03:23.340 --> 00:03:25.181 looking at primarily is 00:03:25.262 --> 00:03:28.325 focusing on the quality 00:03:28.385 --> 00:03:30.008 area number four governance 00:03:30.949 --> 00:03:33.592 and particularly the focus 00:03:33.711 --> 00:03:35.554 areas of leadership and accountability. 00:03:36.275 --> 00:03:37.854 and also of risk management. 00:03:37.895 --> 00:03:38.675 Now, of course, 00:03:38.996 --> 00:03:41.436 governance and strategy and 00:03:41.515 --> 00:03:44.437 risk overlays all operating 00:03:44.497 --> 00:03:46.177 functions of the provider, 00:03:46.557 --> 00:03:47.478 but what we're looking at 00:03:47.897 --> 00:03:49.198 are those three outcome 00:03:49.237 --> 00:03:49.959 standards that are 00:03:49.979 --> 00:03:51.598 specifically honing in on 00:03:51.618 --> 00:03:52.639 the arrangements that we 00:03:52.679 --> 00:03:54.520 have in place for those. 00:03:54.580 --> 00:03:55.680 Let me just duck down to 00:03:55.780 --> 00:03:57.300 page sixteen and we'll have a look. 00:04:00.116 --> 00:04:01.298 Quality area governance, 00:04:01.957 --> 00:04:04.099 focus area leadership and accountability, 00:04:04.439 --> 00:04:06.121 outcome standard four point one. 00:04:06.542 --> 00:04:07.802 The RTO operates with 00:04:07.842 --> 00:04:09.804 integrity and maintains 00:04:09.984 --> 00:04:11.384 accountability for the 00:04:11.425 --> 00:04:12.967 delivery of quality services. 00:04:13.407 --> 00:04:15.068 In terms of the performance indicators, 00:04:15.388 --> 00:04:17.430 the RTO demonstrates the 00:04:17.509 --> 00:04:19.130 organisation and its 00:04:19.190 --> 00:04:21.512 governing persons are fit 00:04:21.533 --> 00:04:22.392 and proper persons, 00:04:22.713 --> 00:04:23.954 having regard to the fit 00:04:23.975 --> 00:04:25.315 and proper person requirements. 00:04:25.935 --> 00:04:27.677 and also that the governing 00:04:27.716 --> 00:04:29.336 persons are suitable 00:04:29.377 --> 00:04:30.997 persons to oversee the 00:04:31.158 --> 00:04:33.119 operation of the organisation. 00:04:33.838 --> 00:04:35.100 The RTO demonstrates that 00:04:35.160 --> 00:04:36.519 the governing persons act 00:04:36.581 --> 00:04:37.560 diligently and make 00:04:37.620 --> 00:04:38.920 informed decisions which 00:04:38.961 --> 00:04:40.521 facilitate compliance with 00:04:40.822 --> 00:04:43.103 the standards for RTOs, 00:04:43.382 --> 00:04:44.884 and also the governing 00:04:45.124 --> 00:04:46.644 persons are leading a 00:04:46.725 --> 00:04:48.925 culture of integrity, 00:04:49.505 --> 00:04:51.466 fairness and transparency 00:04:51.747 --> 00:04:52.966 in the organisation's 00:04:52.987 --> 00:04:54.048 delivery of services. 00:04:55.307 --> 00:04:57.168 Let's have a look at outcome standard, 00:04:57.209 --> 00:04:57.908 four point two. 00:04:58.329 --> 00:04:58.949 The roles and 00:04:58.970 --> 00:05:00.271 responsibilities of 00:05:00.350 --> 00:05:01.211 registered trade and 00:05:01.271 --> 00:05:03.014 organisation staff and 00:05:03.093 --> 00:05:04.735 third parties that you're 00:05:04.774 --> 00:05:06.836 engaged are clearly defined 00:05:07.076 --> 00:05:07.817 and understood, 00:05:08.478 --> 00:05:09.899 and some performance indicators 00:05:10.600 --> 00:05:13.262 indicators here for Outcomes Standard IV. 00:05:13.302 --> 00:05:15.783 The RTO demonstrates it 00:05:15.822 --> 00:05:17.463 supports staff members to 00:05:17.644 --> 00:05:19.045 understand the components 00:05:19.105 --> 00:05:21.266 of the Standards for RTOs 00:05:21.807 --> 00:05:23.108 which are relevant to each 00:05:23.148 --> 00:05:24.629 of the staff members' roles 00:05:24.809 --> 00:05:26.649 as an employee of the organisation. 00:05:27.290 --> 00:05:28.670 The RTO demonstrates it 00:05:28.690 --> 00:05:29.891 informs staff members of 00:05:29.971 --> 00:05:31.372 changes to regulatory or 00:05:31.413 --> 00:05:32.533 legislative requirements 00:05:32.553 --> 00:05:33.293 that may affect the 00:05:33.353 --> 00:05:35.156 organisation's delivery of services. 00:05:35.975 --> 00:05:37.117 The RTO demonstrates it has 00:05:37.156 --> 00:05:38.398 a system in place for 00:05:38.437 --> 00:05:39.798 ensuring that any third 00:05:39.838 --> 00:05:40.819 parties meet the 00:05:40.860 --> 00:05:44.302 requirements of the standards for RTOs, 00:05:45.083 --> 00:05:46.124 and are aware of their 00:05:46.303 --> 00:05:48.225 obligations under the standards. 00:05:48.846 --> 00:05:49.305 And finally, 00:05:49.346 --> 00:05:50.646 the roles and responsibilities 00:05:50.687 --> 00:05:53.329 of persons engaged by the organisation, 00:05:53.908 --> 00:05:55.411 and that might include third parties, 00:05:55.430 --> 00:05:57.331 it might also include industry experts, 00:05:57.512 --> 00:05:59.312 are well understood and documented, 00:05:59.994 --> 00:06:02.196 ensuring accountable decision making. 00:06:03.314 --> 00:06:04.053 And then let's have a look 00:06:04.093 --> 00:06:05.875 at outcome standard four point three. 00:06:05.894 --> 00:06:06.956 So we're going beyond that 00:06:06.975 --> 00:06:08.355 governance and strategy and 00:06:08.396 --> 00:06:09.476 we're heading into risk. 00:06:10.336 --> 00:06:11.737 Outcome standard four point three, 00:06:12.117 --> 00:06:13.959 any risks to students, 00:06:14.319 --> 00:06:16.199 staff and the organisation 00:06:16.259 --> 00:06:18.500 itself are identified and managed. 00:06:18.961 --> 00:06:19.701 And we've got four 00:06:19.740 --> 00:06:21.021 performance indicators here. 00:06:21.041 --> 00:06:22.841 The RTO demonstrates firstly, 00:06:23.362 --> 00:06:26.024 it identifies managers and reviews risks. 00:06:26.624 --> 00:06:28.584 to students, staff and the organisation. 00:06:28.966 --> 00:06:29.966 And then we've got three 00:06:30.026 --> 00:06:31.367 specific risk areas that 00:06:31.387 --> 00:06:32.427 we're going to hone into. 00:06:32.908 --> 00:06:34.228 The performance indicator B, 00:06:34.569 --> 00:06:36.050 how the financial position, 00:06:36.110 --> 00:06:37.430 financial performance and 00:06:37.490 --> 00:06:39.012 cash flows of the 00:06:39.052 --> 00:06:40.312 organisation are managed, 00:06:40.372 --> 00:06:41.593 monitored and understood by 00:06:41.653 --> 00:06:42.434 governing persons. 00:06:43.035 --> 00:06:44.415 That the RTO demonstrates it 00:06:44.435 --> 00:06:46.857 has a system for identifying, 00:06:46.896 --> 00:06:48.697 managing and disclosing any 00:06:48.778 --> 00:06:50.740 real or apparent conflicts of interest. 00:06:51.540 --> 00:06:53.341 and where it offers training 00:06:53.362 --> 00:06:54.742 and assessment to students 00:06:54.822 --> 00:06:56.204 under the age of eighteen years. 00:06:56.803 --> 00:06:58.706 The RTO demonstrates risks 00:06:58.826 --> 00:07:00.026 to safety and wellbeing 00:07:00.086 --> 00:07:01.088 associated with the 00:07:01.267 --> 00:07:02.689 organisation's delivery of 00:07:02.749 --> 00:07:04.149 training and assessment are 00:07:04.230 --> 00:07:06.312 identified and managed with 00:07:06.372 --> 00:07:07.692 regard to both the training 00:07:07.733 --> 00:07:09.293 content and the modes of delivery, 00:07:09.574 --> 00:07:12.497 and also with regard to the 00:07:12.656 --> 00:07:14.177 ten national principles for 00:07:14.218 --> 00:07:15.800 child safe organisations. 00:07:16.399 --> 00:07:17.000 So I've got a very, 00:07:17.021 --> 00:07:18.541 very significant focus 00:07:18.603 --> 00:07:20.103 there on that risk 00:07:20.283 --> 00:07:21.565 management approach as well. 00:07:22.935 --> 00:07:24.595 Now I should mention in this video, 00:07:24.714 --> 00:07:25.415 we're not going to have 00:07:25.456 --> 00:07:27.235 time to go through in the great detail, 00:07:27.636 --> 00:07:28.336 but I would strongly 00:07:28.355 --> 00:07:29.716 encourage you to also go 00:07:30.276 --> 00:07:31.797 and review the outcome 00:07:31.836 --> 00:07:34.076 standards policy guidance document. 00:07:34.476 --> 00:07:35.817 The outcome standards policy 00:07:35.858 --> 00:07:36.937 guidance document has 00:07:37.017 --> 00:07:38.377 significant additional 00:07:38.497 --> 00:07:40.439 information around what VET 00:07:40.459 --> 00:07:41.639 providers need to be doing 00:07:41.999 --> 00:07:43.399 to demonstrate compliance 00:07:43.418 --> 00:07:44.519 with the outcome standards. 00:07:44.540 --> 00:07:45.920 And that particularly is 00:07:45.959 --> 00:07:47.300 focusing on things like 00:07:47.319 --> 00:07:48.841 your environmental scan, 00:07:49.341 --> 00:07:50.581 your strategic approach, 00:07:51.161 --> 00:07:55.141 your values and living, 00:07:55.762 --> 00:07:58.182 reinforcing those values in 00:07:58.382 --> 00:07:59.764 your organisational culture, 00:08:00.084 --> 00:08:01.043 and then also how you 00:08:01.064 --> 00:08:02.204 should be going about that 00:08:02.345 --> 00:08:04.665 entire risk management function. 00:08:04.725 --> 00:08:06.086 So I would encourage you, 00:08:06.105 --> 00:08:07.466 when you get a chance, duck off, 00:08:07.745 --> 00:08:09.507 have a look at the outcome 00:08:09.526 --> 00:08:11.007 standards policy guidance 00:08:11.047 --> 00:08:12.208 for those three outcome 00:08:12.228 --> 00:08:12.908 standards as well. 00:08:14.266 --> 00:08:15.226 Now we know that all of this 00:08:15.288 --> 00:08:17.490 is happening through the 00:08:17.550 --> 00:08:18.732 lens of self-assurance. 00:08:18.771 --> 00:08:19.432 What are we talking about in 00:08:19.452 --> 00:08:20.254 the first instance? 00:08:20.615 --> 00:08:22.076 It's the way we as providers 00:08:22.617 --> 00:08:24.540 manage our operations for quality, 00:08:25.432 --> 00:08:26.434 within quality for 00:08:26.473 --> 00:08:27.935 compliance and for 00:08:27.975 --> 00:08:29.235 continuous improvement that 00:08:29.396 --> 00:08:30.958 ongoing quality improvement 00:08:31.017 --> 00:08:31.658 now I'm going to pause 00:08:31.697 --> 00:08:32.458 there I know we've got a 00:08:32.499 --> 00:08:33.099 second half of the 00:08:33.119 --> 00:08:34.139 definition but in the first 00:08:34.240 --> 00:08:36.001 instance I want to focus on 00:08:36.142 --> 00:08:37.743 how we managing our 00:08:37.883 --> 00:08:40.745 operations when it comes to 00:08:40.965 --> 00:08:43.167 this area of governance 00:08:43.206 --> 00:08:44.567 strategy and risk and how 00:08:44.628 --> 00:08:46.250 can the veta pack the 00:08:46.289 --> 00:08:47.389 resource pack all these 00:08:47.410 --> 00:08:48.751 templates and tools support 00:08:49.392 --> 00:08:50.052 effective, 00:08:50.111 --> 00:08:53.033 robust implementation in VET providers. 00:08:53.494 --> 00:08:56.056 Now, this is quite an extensive pack. 00:08:56.115 --> 00:08:58.697 There's thirty six templates 00:08:58.717 --> 00:09:00.318 and tools in this pack. 00:09:00.778 --> 00:09:01.818 And as you would expect, 00:09:01.879 --> 00:09:03.080 if we've just looked at 00:09:03.100 --> 00:09:04.461 those outcome standards and 00:09:04.561 --> 00:09:05.922 talking about the systems 00:09:05.961 --> 00:09:07.462 and processes required in 00:09:07.482 --> 00:09:08.342 the first instance, 00:09:08.803 --> 00:09:10.884 we've got some example policy positions. 00:09:11.264 --> 00:09:13.086 And I just want to highlight those. 00:09:13.105 --> 00:09:14.586 I'm going to kick off, first of all, 00:09:14.726 --> 00:09:16.107 with our governance framework. 00:09:18.157 --> 00:09:19.697 I'll just open that one here. 00:09:20.937 --> 00:09:22.818 And we have packaged the 00:09:22.999 --> 00:09:25.078 overall policies directly 00:09:25.139 --> 00:09:26.139 related to governance 00:09:26.159 --> 00:09:27.799 strategy and risk into this 00:09:27.919 --> 00:09:29.081 governance framework in the 00:09:29.100 --> 00:09:29.860 first instance. 00:09:30.321 --> 00:09:31.061 I'm just going to quickly 00:09:31.182 --> 00:09:32.501 use the contents page to be 00:09:32.542 --> 00:09:33.341 talking about this. 00:09:33.761 --> 00:09:34.982 We've got our acronyms, 00:09:35.403 --> 00:09:36.582 then our definitions, 00:09:36.923 --> 00:09:38.803 and then we go into the policy positions. 00:09:39.043 --> 00:09:41.004 We've got a policy position on governance. 00:09:41.544 --> 00:09:43.486 and that's also aligned to 00:09:43.827 --> 00:09:45.068 the ISO standard, 00:09:45.089 --> 00:09:48.712 ISO-R-R-R-R-R-R-R-R-R-R-R-R-R-R-R-R-R-R-R-R-R-R-R-R. 00:09:57.442 --> 00:09:58.582 So the governance policy 00:09:58.982 --> 00:10:02.505 also aligned to ISO-XXX and 00:10:02.525 --> 00:10:04.268 you can see here the 00:10:04.347 --> 00:10:06.349 framework looking at the rationale, 00:10:06.369 --> 00:10:08.030 the principles, the functions, 00:10:08.211 --> 00:10:09.432 organisational chart, 00:10:09.792 --> 00:10:10.893 fit and proper persons, 00:10:11.253 --> 00:10:12.995 how the governing body is operating, 00:10:13.014 --> 00:10:14.416 our strategic planning, 00:10:14.576 --> 00:10:16.677 the CEO engagement and then 00:10:16.697 --> 00:10:17.618 the M&E of the policy. 00:10:18.219 --> 00:10:19.278 We also have a policy 00:10:19.340 --> 00:10:20.880 position on that CEO 00:10:20.921 --> 00:10:21.600 engagement and 00:10:21.640 --> 00:10:23.182 responsibilities of the CEO. 00:10:23.802 --> 00:10:24.682 We then have a policy 00:10:24.743 --> 00:10:25.923 position on management, 00:10:26.264 --> 00:10:27.264 and you can see there 00:10:27.384 --> 00:10:28.284 around things like the 00:10:28.345 --> 00:10:30.625 organisational structure, positions, 00:10:30.686 --> 00:10:32.586 accountabilities, business planning, 00:10:32.626 --> 00:10:34.168 decision-making, communicating. 00:10:34.947 --> 00:10:36.489 And then we go into a policy 00:10:36.548 --> 00:10:37.548 on risk management. 00:10:37.889 --> 00:10:38.250 And again, 00:10:38.409 --> 00:10:39.929 that policy position is directly 00:10:39.950 --> 00:10:43.011 aligned to ISO-XXXI, risk management. 00:10:44.215 --> 00:10:45.414 And you can see there the 00:10:45.595 --> 00:10:47.135 establishment of an 00:10:47.375 --> 00:10:48.375 organisational risk 00:10:48.416 --> 00:10:50.376 framework aligned with the 00:10:50.417 --> 00:10:51.537 risk management principles. 00:10:52.136 --> 00:10:54.618 And then we go into the quality policy. 00:10:54.677 --> 00:10:55.077 And again, 00:10:55.378 --> 00:10:56.839 the quality policy is aligned to 00:10:56.859 --> 00:10:58.278 the requirements of ISO 00:10:58.359 --> 00:10:59.879 nine thousand one quality 00:10:59.919 --> 00:11:00.759 management systems. 00:11:01.179 --> 00:11:03.221 And you can see the quality 00:11:03.260 --> 00:11:05.260 policy and framework then 00:11:05.500 --> 00:11:07.822 into our internal auditing framework. 00:11:08.442 --> 00:11:09.643 to do that critical 00:11:09.682 --> 00:11:10.864 examination we'll come back 00:11:10.903 --> 00:11:11.703 to that a little bit later 00:11:11.764 --> 00:11:13.745 on then into our management 00:11:13.806 --> 00:11:15.506 reviews and continuous 00:11:15.567 --> 00:11:17.168 improvement and how 00:11:17.388 --> 00:11:18.589 monitoring and evaluation 00:11:18.769 --> 00:11:19.750 is working within the 00:11:19.789 --> 00:11:21.471 organization so I've got a 00:11:21.591 --> 00:11:22.951 very very strong governance 00:11:22.991 --> 00:11:24.732 framework directly aligned 00:11:25.173 --> 00:11:27.554 to the outcome standards 00:11:27.615 --> 00:11:30.697 for and also to that 00:11:30.777 --> 00:11:32.359 quality practice with three 00:11:32.418 --> 00:11:34.440 different outcome are three 00:11:34.480 --> 00:11:35.801 different iso standards 00:11:37.628 --> 00:11:39.489 As well as that governance framework, 00:11:39.509 --> 00:11:41.250 we have included a range of 00:11:41.289 --> 00:11:42.870 additional policy positions. 00:11:42.909 --> 00:11:43.971 And I'll just quickly mention them. 00:11:44.370 --> 00:11:45.730 We have included the policy 00:11:45.770 --> 00:11:46.951 position for child safety 00:11:46.971 --> 00:11:48.932 and wellbeing and alignment 00:11:49.092 --> 00:11:51.913 to the ten national child 00:11:52.793 --> 00:11:54.154 safe organisation principles, 00:11:54.174 --> 00:11:55.176 ten national principles. 00:11:55.735 --> 00:11:56.755 We've also included our 00:11:56.836 --> 00:11:58.057 conflict of interest policy, 00:11:58.736 --> 00:11:59.778 that's governing that 00:12:00.339 --> 00:12:01.539 conflict of interest system. 00:12:02.381 --> 00:12:04.484 And we've included along with that, 00:12:04.904 --> 00:12:06.405 the whistleblowing policy 00:12:06.726 --> 00:12:08.448 to be looking specifically 00:12:08.509 --> 00:12:09.850 at those whistleblower 00:12:09.870 --> 00:12:11.832 arrangements and accusations. 00:12:11.873 --> 00:12:13.394 Now, if you're a larger organisation, 00:12:13.455 --> 00:12:14.697 I'm sure you've got that 00:12:14.736 --> 00:12:15.557 well covered already. 00:12:15.597 --> 00:12:17.240 For smaller organisations, remember, 00:12:17.820 --> 00:12:18.541 VET providers, 00:12:18.620 --> 00:12:20.601 we're in the age of the ASQA 00:12:20.621 --> 00:12:21.402 tip-off line. 00:12:21.461 --> 00:12:23.143 We have regulators asking 00:12:23.524 --> 00:12:24.844 staff members to come 00:12:24.903 --> 00:12:26.985 forward and to raise 00:12:27.025 --> 00:12:29.067 tip-offs and to be 00:12:29.846 --> 00:12:31.307 reporting their providers. 00:12:31.347 --> 00:12:32.568 And we're also asking, 00:12:32.969 --> 00:12:34.070 our regulators are asking 00:12:34.110 --> 00:12:35.831 providers to self-disclose 00:12:35.870 --> 00:12:36.871 compliance issues. 00:12:36.912 --> 00:12:39.352 So you do want to have a 00:12:39.393 --> 00:12:40.594 really robust arrangement 00:12:40.634 --> 00:12:41.934 in place for the management 00:12:42.134 --> 00:12:43.556 of whistleblower arrangements. 00:12:44.196 --> 00:12:45.116 So I've got those policy 00:12:45.157 --> 00:12:48.018 positions there and, as you would expect, 00:12:48.057 --> 00:12:48.879 the rationale and 00:12:48.918 --> 00:12:50.340 justifications for each of 00:12:50.360 --> 00:12:51.500 the policy positions and 00:12:51.519 --> 00:12:52.441 then quite detailed 00:12:52.500 --> 00:12:54.822 information on the implementation. 00:12:55.423 --> 00:12:56.643 So how are we going about 00:12:56.883 --> 00:12:58.283 managing our operations? 00:12:58.323 --> 00:12:58.443 Well, 00:12:58.464 --> 00:13:00.765 we've got our systems and processes 00:13:00.826 --> 00:13:03.047 documented in those policy positions, 00:13:03.126 --> 00:13:05.847 but the next range of 00:13:05.908 --> 00:13:07.710 documents fail to plan 00:13:08.590 --> 00:13:09.350 Plan to fail. 00:13:09.410 --> 00:13:10.451 We need our planning 00:13:10.491 --> 00:13:11.692 documentation in place. 00:13:11.712 --> 00:13:12.793 And there's a range of 00:13:12.854 --> 00:13:14.735 example plans that are 00:13:14.774 --> 00:13:17.136 included within our 00:13:18.398 --> 00:13:19.719 governance strategy and risk pack. 00:13:19.999 --> 00:13:20.779 I'm just going to shout 00:13:20.820 --> 00:13:23.121 these out as I'm looking at them. 00:13:23.162 --> 00:13:23.942 The first one is the 00:13:23.982 --> 00:13:25.344 business continuity plan. 00:13:25.384 --> 00:13:26.825 I'm just going to quickly open this one. 00:13:28.640 --> 00:13:30.722 Each of our main plans 00:13:30.763 --> 00:13:32.865 across all of our VETA packs, again, 00:13:32.904 --> 00:13:34.067 follow the same format. 00:13:34.486 --> 00:13:35.388 We have the purpose, 00:13:35.748 --> 00:13:36.769 the scope and the key 00:13:36.788 --> 00:13:38.191 considerations of the plan, 00:13:38.250 --> 00:13:39.511 the objectives of the plan, 00:13:39.932 --> 00:13:41.173 and then we move into the 00:13:41.293 --> 00:13:44.336 key focus areas of the topic of the plan. 00:13:44.657 --> 00:13:45.398 So in this case, 00:13:45.437 --> 00:13:46.339 we've got the governance 00:13:46.359 --> 00:13:47.360 and responsibilities, 00:13:47.399 --> 00:13:48.740 critical business functions, 00:13:49.542 --> 00:13:51.102 Continuity strategies for a 00:13:51.143 --> 00:13:52.383 range of those functions. 00:13:52.442 --> 00:13:54.144 We're including communications. 00:13:54.683 --> 00:13:55.945 We're including the risk 00:13:56.004 --> 00:13:58.706 management of the plan and 00:13:58.905 --> 00:14:00.027 also how we're going to be 00:14:00.047 --> 00:14:01.587 doing the M&E of the plan. 00:14:01.927 --> 00:14:02.668 And you can see there's a 00:14:02.707 --> 00:14:03.668 couple of examples, 00:14:04.229 --> 00:14:05.708 appendices here in terms of 00:14:05.850 --> 00:14:07.169 resources inventory and 00:14:07.230 --> 00:14:08.811 also the communication 00:14:08.850 --> 00:14:09.951 templates for when we do 00:14:10.010 --> 00:14:11.331 get into an emergency and 00:14:11.351 --> 00:14:12.131 we need to trigger that 00:14:12.152 --> 00:14:13.013 business continuity. 00:14:13.613 --> 00:14:14.712 So in terms of planning, 00:14:15.092 --> 00:14:17.293 we do have the business continuity plan. 00:14:17.813 --> 00:14:19.014 We also have a template 00:14:19.313 --> 00:14:21.573 financial plan in place. 00:14:22.534 --> 00:14:24.875 We also have an extensive 00:14:25.195 --> 00:14:27.054 risk management plan in place. 00:14:27.375 --> 00:14:28.416 I'll just quickly open and 00:14:28.436 --> 00:14:29.135 mention that one. 00:14:29.716 --> 00:14:31.216 Again, you'll see that same format, 00:14:31.255 --> 00:14:31.936 the purpose, 00:14:32.375 --> 00:14:34.937 the scope and key considerations, 00:14:34.976 --> 00:14:35.836 the objectives, 00:14:35.897 --> 00:14:37.317 and then we go into the context. 00:14:37.376 --> 00:14:40.278 We've got the risk criteria, risk appetite, 00:14:40.398 --> 00:14:41.937 identification and analysis. 00:14:42.437 --> 00:14:43.879 the risk response planning, 00:14:44.078 --> 00:14:46.020 how we're doing those treatment plans, 00:14:46.360 --> 00:14:48.942 the risk management of the risk process, 00:14:49.243 --> 00:14:50.945 the M&E of the risk process, 00:14:50.965 --> 00:14:51.865 and then we've got those 00:14:51.904 --> 00:14:53.186 attachments around the risk 00:14:53.225 --> 00:14:54.927 management plan itself and 00:14:55.008 --> 00:14:56.649 also the key risk indicators. 00:14:57.168 --> 00:14:58.110 So we've got a risk 00:14:58.149 --> 00:14:59.510 management planning format, again, 00:14:59.650 --> 00:15:01.673 aligned to ISO-XXXX. 00:15:02.153 --> 00:15:03.474 Still thinking about the planning, 00:15:03.533 --> 00:15:04.355 we also have 00:15:04.835 --> 00:15:06.176 our stakeholder engagement 00:15:06.196 --> 00:15:07.236 and communication plan, 00:15:07.277 --> 00:15:09.197 how we're doing that environmental scan, 00:15:09.538 --> 00:15:11.039 how we're analysing and 00:15:11.240 --> 00:15:11.980 acknowledging our 00:15:12.019 --> 00:15:13.741 stakeholders and capturing 00:15:13.782 --> 00:15:14.842 who our stakeholders are 00:15:15.003 --> 00:15:15.682 and building that 00:15:15.722 --> 00:15:16.884 stakeholder engagement and 00:15:16.903 --> 00:15:18.345 communication into our 00:15:18.404 --> 00:15:19.306 governance strategy and 00:15:19.346 --> 00:15:20.807 risk before we then build 00:15:20.846 --> 00:15:21.687 it into the rest of our 00:15:21.707 --> 00:15:23.009 operations as required by 00:15:23.129 --> 00:15:24.389 outcome standard one point two. 00:15:26.147 --> 00:15:28.129 And then we also have the 00:15:28.308 --> 00:15:30.211 strategic plan template. 00:15:30.291 --> 00:15:31.552 And we have both a planning 00:15:31.591 --> 00:15:34.315 tool to go about the 00:15:34.355 --> 00:15:35.696 development of a strategic 00:15:35.735 --> 00:15:37.738 plan and all the various 00:15:38.177 --> 00:15:39.779 environmental scan analyses, 00:15:39.799 --> 00:15:41.020 things like SWOT analyses 00:15:41.041 --> 00:15:43.143 and pest analyses that you 00:15:43.182 --> 00:15:44.804 might be wanting to undertake, 00:15:45.225 --> 00:15:46.105 and then the template, 00:15:46.365 --> 00:15:47.908 an example template itself 00:15:47.947 --> 00:15:49.809 for the documentation of 00:15:49.929 --> 00:15:50.890 that strategic plan. 00:15:51.510 --> 00:15:52.231 So we've got the policy 00:15:52.272 --> 00:15:54.514 positions in place that are 00:15:54.955 --> 00:15:58.479 covering all of the systems 00:15:58.519 --> 00:15:59.679 and processes required, 00:16:00.061 --> 00:16:00.902 and then we've got that 00:16:00.942 --> 00:16:02.182 detailed planning in place 00:16:02.243 --> 00:16:03.625 to make sure that we've got 00:16:03.644 --> 00:16:05.206 that robust approach to 00:16:05.427 --> 00:16:06.388 both our governance and our 00:16:06.408 --> 00:16:07.528 strategy and making sure 00:16:07.548 --> 00:16:09.191 that we've got all those risks covered. 00:16:10.032 --> 00:16:12.095 In terms of the rest of the 00:16:12.274 --> 00:16:13.475 operational documents, 00:16:13.535 --> 00:16:14.256 how are we going about 00:16:14.376 --> 00:16:15.759 managing our operations and 00:16:15.778 --> 00:16:17.801 that implementation in the pack, 00:16:18.162 --> 00:16:19.243 I'll just quickly mention a 00:16:19.283 --> 00:16:21.184 few others here as we're going through. 00:16:21.706 --> 00:16:23.347 We do have a conflict of 00:16:23.408 --> 00:16:24.688 interest disclosure record 00:16:24.950 --> 00:16:26.171 for how you can disclose 00:16:26.211 --> 00:16:27.312 conflicts of interest and 00:16:27.452 --> 00:16:28.793 also how you manage those 00:16:28.833 --> 00:16:29.595 conflicts of interest. 00:16:30.235 --> 00:16:31.537 We've got a decision-making 00:16:31.596 --> 00:16:33.119 risk analysis template for 00:16:33.198 --> 00:16:34.240 our governing persons. 00:16:34.660 --> 00:16:36.201 We've got a generative AI 00:16:36.361 --> 00:16:37.783 implementation strategy and 00:16:37.823 --> 00:16:38.664 how are we going about 00:16:38.764 --> 00:16:40.966 managing the whole area of 00:16:41.126 --> 00:16:42.489 AI with our delivery and 00:16:42.509 --> 00:16:44.009 then also training delivery 00:16:44.049 --> 00:16:45.812 and also our assessment 00:16:45.851 --> 00:16:47.913 services and academic integrity as well. 00:16:48.695 --> 00:16:50.037 We have an induction record 00:16:50.076 --> 00:16:51.658 for our governing persons. 00:16:51.960 --> 00:16:53.142 We have an investigation 00:16:53.182 --> 00:16:55.004 report when things go wrong 00:16:55.124 --> 00:16:55.745 or where there's a 00:16:55.804 --> 00:16:57.206 whistleblower accusation 00:16:57.267 --> 00:16:58.188 and how we go about 00:16:58.769 --> 00:17:00.211 undertaking the investigation. 00:17:02.010 --> 00:17:02.851 We also have, 00:17:02.991 --> 00:17:04.291 I should have mentioned in the planning, 00:17:04.813 --> 00:17:07.094 a strategic execution plan 00:17:07.354 --> 00:17:09.195 to manage this transition 00:17:09.336 --> 00:17:12.238 to the standards for RTOs, 00:17:12.278 --> 00:17:13.417 so if you haven't got that 00:17:13.518 --> 00:17:14.558 planning process or if you 00:17:14.598 --> 00:17:15.980 haven't done the transition as yet, 00:17:16.559 --> 00:17:17.721 if you're purchasing this 00:17:17.760 --> 00:17:20.823 pack early before the first of July, 00:17:20.883 --> 00:17:22.144 we've got that transition 00:17:22.183 --> 00:17:23.484 planning in there as well. 00:17:24.144 --> 00:17:24.965 We've also got 00:17:25.726 --> 00:17:27.227 the risk assessment record 00:17:27.487 --> 00:17:29.387 as you're doing the risk 00:17:29.428 --> 00:17:30.568 assessment of the risks 00:17:30.608 --> 00:17:31.589 that you're identifying 00:17:32.190 --> 00:17:33.770 we've also got an example 00:17:33.830 --> 00:17:35.092 risk matrix I'll just bring 00:17:35.112 --> 00:17:36.172 this one up as well just to 00:17:36.211 --> 00:17:37.492 show you how detailed these 00:17:37.532 --> 00:17:39.394 tools are so before you sit 00:17:39.433 --> 00:17:41.095 down and do your risk 00:17:41.134 --> 00:17:43.096 management identify all of your risks 00:17:43.916 --> 00:17:45.919 and implement your risk management plan, 00:17:45.959 --> 00:17:47.200 we've collated this risk 00:17:47.259 --> 00:17:48.641 matrix to give you some 00:17:48.681 --> 00:17:51.682 example common RTO risks 00:17:51.723 --> 00:17:52.784 for you to be thinking about. 00:17:53.244 --> 00:17:54.065 And you can see we've got 00:17:54.085 --> 00:17:56.366 this packaged in business activity area, 00:17:56.728 --> 00:17:57.728 what the risk is and the 00:17:57.748 --> 00:17:58.669 effect of the risk, 00:17:59.190 --> 00:18:01.230 an example risk assessment 00:18:01.652 --> 00:18:02.652 and then the treatment 00:18:02.711 --> 00:18:04.894 control or mitigation for that risk. 00:18:05.294 --> 00:18:06.875 We've got leadership and accountability, 00:18:07.715 --> 00:18:10.137 risk management, information provision, 00:18:11.471 --> 00:18:13.432 Applicant advice prior to enrolment, 00:18:13.471 --> 00:18:15.232 facilities, resources and equipment, 00:18:15.813 --> 00:18:17.653 stakeholder engagement, training. 00:18:17.733 --> 00:18:18.733 You can be ticking off the 00:18:18.773 --> 00:18:19.894 outcome standards in your 00:18:19.933 --> 00:18:21.555 head as we're talking about these areas. 00:18:21.914 --> 00:18:22.796 Training support, 00:18:23.455 --> 00:18:24.895 conflict of interest management, 00:18:24.935 --> 00:18:27.057 critical incidents and so it goes on. 00:18:27.317 --> 00:18:29.218 This is a twenty three page 00:18:29.617 --> 00:18:33.160 risk matrix of all of the example risks. 00:18:33.940 --> 00:18:36.521 any risks that need to be identified, 00:18:36.561 --> 00:18:38.163 that use of any in outcome 00:18:38.202 --> 00:18:39.304 standard four point three 00:18:39.683 --> 00:18:40.605 for you to be going away 00:18:40.644 --> 00:18:41.826 and using that as a 00:18:41.885 --> 00:18:42.726 starting point to be 00:18:42.766 --> 00:18:43.807 thinking about the risks in 00:18:43.846 --> 00:18:45.087 your operations and to be 00:18:45.107 --> 00:18:46.628 developing your risk management plan. 00:18:48.103 --> 00:18:52.505 What else do we have to be 00:18:53.765 --> 00:18:56.606 managing our operations with this pack? 00:18:56.987 --> 00:18:59.688 We've also included a number 00:18:59.728 --> 00:19:01.669 of registers in the pack to 00:19:01.689 --> 00:19:03.269 help us with the management 00:19:03.368 --> 00:19:04.630 and tracking of information. 00:19:05.130 --> 00:19:06.130 And the first one that I'll 00:19:06.150 --> 00:19:07.070 just quickly mention here 00:19:07.090 --> 00:19:08.631 is our conflict of interest register. 00:19:08.651 --> 00:19:09.692 I'll just quickly bring this up. 00:19:11.962 --> 00:19:13.865 So all of the registers 00:19:13.924 --> 00:19:14.865 across all of the VETA 00:19:14.905 --> 00:19:16.988 packs are in a similar format. 00:19:17.008 --> 00:19:18.108 We've got the, in this case, 00:19:18.148 --> 00:19:19.028 conflict of interest. 00:19:19.089 --> 00:19:20.631 We're recording what's happened. 00:19:21.352 --> 00:19:22.932 All of our registers include 00:19:22.972 --> 00:19:24.493 categorisation drop-downs 00:19:24.575 --> 00:19:26.016 so that we can not only 00:19:26.056 --> 00:19:27.396 categorise but useful for 00:19:27.416 --> 00:19:30.019 that data analysis when we get to... 00:19:32.020 --> 00:19:34.762 the systematic monitoring and evaluation, 00:19:35.243 --> 00:19:36.305 and we're recording right 00:19:36.325 --> 00:19:37.726 through to the resolution 00:19:37.965 --> 00:19:41.307 and review of that particular situation. 00:19:41.327 --> 00:19:42.009 So in this case, 00:19:42.048 --> 00:19:44.029 we've got our conflict of 00:19:44.069 --> 00:19:44.891 interest register, 00:19:45.612 --> 00:19:47.393 and we have also included 00:19:47.813 --> 00:19:49.974 our risk and opportunities register. 00:19:50.335 --> 00:19:52.797 So remembering ISO-XXX, 00:19:53.037 --> 00:19:54.577 we're identifying and 00:19:54.618 --> 00:19:56.319 treating or mitigating our risks, 00:19:56.740 --> 00:19:58.280 but we're also identifying 00:19:58.340 --> 00:20:00.202 and exploiting our opportunities. 00:20:00.682 --> 00:20:02.002 So we have included the risk 00:20:02.284 --> 00:20:04.903 register and opportunities register there, 00:20:05.443 --> 00:20:06.305 and we've also got a 00:20:06.404 --> 00:20:07.944 separate whistleblower register. 00:20:08.025 --> 00:20:08.684 Thinking about the 00:20:08.744 --> 00:20:10.346 confidentiality of 00:20:10.385 --> 00:20:11.846 whistleblower accusations, 00:20:11.925 --> 00:20:12.767 we're capturing that 00:20:12.826 --> 00:20:14.406 separately in a register 00:20:14.426 --> 00:20:15.527 that might have different 00:20:15.707 --> 00:20:18.407 authorisation access approvals. 00:20:18.448 --> 00:20:20.288 So in terms of managing your operations, 00:20:20.328 --> 00:20:21.229 we're going right through 00:20:21.648 --> 00:20:23.150 to those management and 00:20:23.210 --> 00:20:24.849 tracking registers that you 00:20:24.869 --> 00:20:26.471 can be using for that 00:20:26.510 --> 00:20:27.351 management and tracking. 00:20:28.788 --> 00:20:29.028 Now, 00:20:29.128 --> 00:20:30.430 coming back to the definition of 00:20:30.490 --> 00:20:31.170 self-insurance, 00:20:31.190 --> 00:20:33.530 there's a second half of that definition. 00:20:33.651 --> 00:20:34.631 And what we're talking about 00:20:35.152 --> 00:20:36.231 is that as providers, 00:20:36.311 --> 00:20:37.653 we have to have systems in 00:20:37.692 --> 00:20:39.093 place to critically examine 00:20:39.153 --> 00:20:40.913 our performance, what we're doing, 00:20:41.013 --> 00:20:41.653 our activities, 00:20:42.074 --> 00:20:43.255 and also to critically 00:20:43.275 --> 00:20:44.494 examine our outcomes, 00:20:44.575 --> 00:20:45.955 what we're achieving with 00:20:46.036 --> 00:20:46.776 our stakeholders. 00:20:46.816 --> 00:20:47.596 We need to be doing that on 00:20:47.616 --> 00:20:48.497 an ongoing basis, 00:20:49.136 --> 00:20:49.857 and we need to be 00:20:50.117 --> 00:20:52.378 identifying our continuous 00:20:52.398 --> 00:20:53.138 improvements and 00:20:53.259 --> 00:20:54.038 implementing those 00:20:54.078 --> 00:20:55.039 continuous improvements. 00:20:55.799 --> 00:20:57.461 And as we know, the standards for RTOs, 00:20:58.461 --> 00:21:01.662 have enacted that 00:21:02.362 --> 00:21:03.123 requirement for 00:21:03.163 --> 00:21:03.982 self-assurance and 00:21:04.022 --> 00:21:05.303 particularly thinking about 00:21:05.784 --> 00:21:07.723 outcome standard with 00:21:07.884 --> 00:21:10.144 systematic monitoring and evaluation. 00:21:10.545 --> 00:21:12.066 And the policy guidance is very, 00:21:12.086 --> 00:21:12.986 very clear of the 00:21:13.145 --> 00:21:14.906 expectations for VET providers. 00:21:15.247 --> 00:21:17.847 So we need to be documenting our outcomes. 00:21:18.147 --> 00:21:19.288 What are the overall 00:21:19.407 --> 00:21:20.868 outcomes that we're aiming to achieve? 00:21:21.308 --> 00:21:23.070 And we need to have indicators in place, 00:21:23.111 --> 00:21:24.412 performance indicators and 00:21:24.592 --> 00:21:25.452 outcome indicators. 00:21:25.792 --> 00:21:26.753 And we need to be measuring 00:21:26.794 --> 00:21:28.336 those indicators to determine, 00:21:28.816 --> 00:21:30.217 are we achieving those outcomes? 00:21:30.557 --> 00:21:31.378 We need to have data 00:21:31.398 --> 00:21:33.339 collection methods and tools in place. 00:21:33.840 --> 00:21:35.742 And we also need to be collecting 00:21:37.344 --> 00:21:38.724 that stakeholder feedback 00:21:38.744 --> 00:21:41.306 from a broad range of stakeholders. 00:21:41.346 --> 00:21:43.087 We need to be doing that daily, weekly, 00:21:43.127 --> 00:21:44.028 monthly monitoring, 00:21:44.448 --> 00:21:45.288 but we also need to be 00:21:45.308 --> 00:21:46.630 doing that periodic review 00:21:46.769 --> 00:21:49.211 and evaluating the effectiveness. 00:21:49.251 --> 00:21:50.291 There's that quality word, 00:21:50.372 --> 00:21:52.513 the effectiveness of our systems, 00:21:52.574 --> 00:21:53.734 processes and practices. 00:21:53.835 --> 00:21:55.115 All of that monitoring and 00:21:55.135 --> 00:21:56.817 evaluation activity needs 00:21:56.836 --> 00:21:57.916 to be reported and 00:21:57.936 --> 00:21:59.558 communicated to our stakeholders, 00:21:59.598 --> 00:22:01.079 including our governing 00:22:01.140 --> 00:22:02.540 persons on our governing body. 00:22:02.840 --> 00:22:04.602 And we need to be using all 00:22:04.622 --> 00:22:05.542 of that information 00:22:06.442 --> 00:22:07.844 And we need to be using all 00:22:07.903 --> 00:22:09.944 of that information to 00:22:10.105 --> 00:22:11.305 inform our decision-making 00:22:11.744 --> 00:22:13.526 and also to be making 00:22:13.566 --> 00:22:14.646 improvements to our service 00:22:14.686 --> 00:22:15.846 delivery and also 00:22:15.866 --> 00:22:17.147 improvements to our systems, 00:22:17.188 --> 00:22:18.989 adjusting our systems and processes. 00:22:19.009 --> 00:22:20.689 So there's that step change 00:22:21.150 --> 00:22:22.190 that the skills ministers 00:22:22.210 --> 00:22:24.310 are talking about, a very, 00:22:24.351 --> 00:22:26.152 very significant obligation 00:22:26.192 --> 00:22:27.231 on VET providers for 00:22:27.412 --> 00:22:29.292 systematic monitoring and 00:22:29.313 --> 00:22:30.794 evaluation of their 00:22:30.913 --> 00:22:32.775 operations for the standards for RTOs, 00:22:34.864 --> 00:22:37.105 So how can our VETA 00:22:37.267 --> 00:22:38.528 governance strategy and 00:22:38.627 --> 00:22:40.269 risk pack support that 00:22:40.309 --> 00:22:42.612 systematic monitoring and engagement? 00:22:42.992 --> 00:22:44.193 Well, in the first instance, 00:22:44.594 --> 00:22:46.175 we have our performance and 00:22:46.236 --> 00:22:47.718 outcome monitoring tables. 00:22:48.157 --> 00:22:50.520 And I'll just bring up an example here. 00:22:50.661 --> 00:22:51.602 I'll use conflict of 00:22:51.642 --> 00:22:53.163 interest as an easy example. 00:22:53.903 --> 00:22:55.324 All of our VETA resource 00:22:55.364 --> 00:22:56.545 packs now include the 00:22:56.565 --> 00:22:58.545 performance and outcome monitoring tables, 00:22:59.045 --> 00:23:01.665 and you can see here the 00:23:01.945 --> 00:23:02.806 format for those. 00:23:02.945 --> 00:23:04.866 We've got the performance 00:23:04.906 --> 00:23:06.467 indicators and the outcome 00:23:06.507 --> 00:23:08.948 indicators that we are using, 00:23:09.488 --> 00:23:10.688 and we've got the targets 00:23:10.708 --> 00:23:11.669 that we're measuring to 00:23:11.709 --> 00:23:13.469 determine if we're 00:23:13.568 --> 00:23:15.730 achieving what we're expecting to achieve, 00:23:15.769 --> 00:23:16.849 and we strongly recommend 00:23:17.369 --> 00:23:19.153 that your provider documents 00:23:19.192 --> 00:23:20.934 the overall outcomes, 00:23:21.454 --> 00:23:23.136 or as we're calling them here, 00:23:23.176 --> 00:23:24.499 the quality objectives, 00:23:24.759 --> 00:23:27.563 ISO nine thousand and one language, 00:23:27.583 --> 00:23:29.085 the quality objectives that 00:23:29.105 --> 00:23:30.826 you are aiming to achieve. 00:23:32.219 --> 00:23:33.780 And let me just have a quick 00:23:33.820 --> 00:23:36.183 look at an example here of 00:23:37.285 --> 00:23:39.647 what I can be using. 00:23:40.209 --> 00:23:42.671 So let's jump to the area of 00:23:42.730 --> 00:23:43.471 whistleblowers. 00:23:44.053 --> 00:23:45.615 The organisation will ensure 00:23:45.674 --> 00:23:46.816 that whistleblowers are 00:23:46.855 --> 00:23:49.358 protected from adverse consequences. 00:23:50.039 --> 00:23:52.041 And we've got two indicators here. 00:23:52.061 --> 00:23:52.583 The first one, 00:23:53.103 --> 00:23:54.724 the number of whistleblower 00:23:54.825 --> 00:23:56.527 retaliation cases reported. 00:23:56.807 --> 00:23:58.008 That's a performance indicator. 00:23:58.028 --> 00:23:59.328 So it's what we're doing to 00:23:59.368 --> 00:24:00.931 capture any cases. 00:24:01.432 --> 00:24:02.553 And the target for that is 00:24:02.593 --> 00:24:04.894 that zero retaliation cases 00:24:04.914 --> 00:24:06.316 are reported because it's not happening. 00:24:06.916 --> 00:24:08.698 And then the second indicator here, 00:24:08.738 --> 00:24:09.498 the percentage of 00:24:09.538 --> 00:24:10.999 whistleblowers satisfied 00:24:11.019 --> 00:24:12.339 with the support provided. 00:24:12.380 --> 00:24:13.621 That's an outcome indicator 00:24:14.000 --> 00:24:14.961 because we're looking at 00:24:14.980 --> 00:24:15.902 the outcome for the 00:24:15.922 --> 00:24:17.423 stakeholder in their satisfaction. 00:24:17.863 --> 00:24:18.623 And we're aiming for a 00:24:18.702 --> 00:24:19.923 ninety percent satisfaction 00:24:19.963 --> 00:24:22.045 rate in whistleblower support surveys. 00:24:22.065 --> 00:24:22.885 This is obviously if 00:24:22.945 --> 00:24:24.807 whistleblower complaints are occurring. 00:24:25.386 --> 00:24:26.647 so you can see there what 00:24:26.667 --> 00:24:27.788 we're doing we're capturing 00:24:27.828 --> 00:24:29.130 with our quality objectives 00:24:29.190 --> 00:24:31.051 the overall outcome we've 00:24:31.071 --> 00:24:31.952 got our performance 00:24:31.972 --> 00:24:33.413 indicators and our outcome 00:24:33.433 --> 00:24:34.895 indicators in place and 00:24:34.915 --> 00:24:36.037 then we've got the targets 00:24:36.057 --> 00:24:37.397 that we've set that will 00:24:37.438 --> 00:24:38.618 determine whether we are 00:24:38.659 --> 00:24:39.799 fulfilling the requirements 00:24:39.839 --> 00:24:41.040 and achieving our quality 00:24:41.080 --> 00:24:43.462 or not so each of our veto 00:24:43.502 --> 00:24:44.544 resource packs has this 00:24:44.564 --> 00:24:46.526 performance and outcome monitoring table 00:24:47.165 --> 00:24:48.267 as a starting point for you 00:24:48.287 --> 00:24:49.967 to sit down with your provider, 00:24:50.126 --> 00:24:51.147 with your stakeholders, 00:24:51.468 --> 00:24:52.667 to be thinking about your 00:24:52.708 --> 00:24:54.189 particular context and to 00:24:54.209 --> 00:24:55.849 be implementing your own 00:24:56.089 --> 00:24:57.210 systematic monitoring and 00:24:57.230 --> 00:24:58.451 evaluation framework. 00:24:59.111 --> 00:25:00.251 So in this particular pack, 00:25:00.291 --> 00:25:01.711 there's probably no surprises here. 00:25:01.991 --> 00:25:02.893 We have the performance and 00:25:02.972 --> 00:25:04.113 outcome monitoring for your 00:25:04.173 --> 00:25:05.094 governance process. 00:25:05.894 --> 00:25:07.395 for your risk process, 00:25:07.816 --> 00:25:08.696 for your conflict of 00:25:08.737 --> 00:25:10.298 interest and whistleblower process, 00:25:10.700 --> 00:25:12.101 and also for your child 00:25:12.121 --> 00:25:13.782 safe environment process. 00:25:13.803 --> 00:25:15.305 So there's four performance 00:25:15.345 --> 00:25:16.306 and outcome monitoring 00:25:16.746 --> 00:25:18.347 documents for those four 00:25:18.448 --> 00:25:20.471 functions in your business. 00:25:21.738 --> 00:25:24.019 Then how are we going about the monitoring, 00:25:24.119 --> 00:25:25.240 the daily, weekly, 00:25:25.299 --> 00:25:27.321 monthly monitoring of the 00:25:27.382 --> 00:25:29.143 activities within our provider? 00:25:29.222 --> 00:25:29.303 Well, 00:25:29.323 --> 00:25:30.804 we've got a range of monitoring tools 00:25:30.824 --> 00:25:31.263 in the pack. 00:25:31.625 --> 00:25:32.065 Firstly, 00:25:32.444 --> 00:25:34.646 I mentioned the registers previously. 00:25:34.707 --> 00:25:36.087 So the registers are there 00:25:36.107 --> 00:25:37.449 to help us manage and track 00:25:37.469 --> 00:25:38.108 what's going on, 00:25:38.409 --> 00:25:39.450 but we're also using those 00:25:39.470 --> 00:25:42.051 to monitor what's going on, what's active, 00:25:42.112 --> 00:25:43.112 what's finalised, 00:25:43.432 --> 00:25:44.953 what needs to be followed up. 00:25:45.334 --> 00:25:46.334 Just working through the 00:25:46.354 --> 00:25:47.855 pack with some of the other 00:25:47.934 --> 00:25:51.117 monitoring tools, we do have here, 00:25:52.317 --> 00:25:55.420 a key risk indicators 00:25:55.480 --> 00:25:56.621 monitoring checklist that 00:25:56.641 --> 00:25:58.422 you might be undertaking on 00:25:58.461 --> 00:26:00.063 a monthly basis or perhaps 00:26:00.123 --> 00:26:02.144 quarterly basis in keeping 00:26:02.163 --> 00:26:03.125 an eye on what's happening 00:26:03.144 --> 00:26:04.705 with the key risks in the business. 00:26:05.665 --> 00:26:08.407 We also have a, 00:26:08.748 --> 00:26:10.429 I'll come back to that one, 00:26:12.693 --> 00:26:13.894 We also have a strategic 00:26:13.973 --> 00:26:15.914 evaluation tool and that's 00:26:15.994 --> 00:26:18.535 helping you review your strategy, 00:26:18.694 --> 00:26:19.756 your strategic direction 00:26:19.816 --> 00:26:21.536 and your strategic objectives, 00:26:21.955 --> 00:26:22.875 making sure that they're 00:26:22.895 --> 00:26:24.537 fit for purpose and also to 00:26:24.596 --> 00:26:26.636 assist with evaluating them 00:26:26.797 --> 00:26:28.317 on an ongoing basis as part 00:26:28.417 --> 00:26:29.498 of the evaluation of your 00:26:29.538 --> 00:26:30.417 strategic planning. 00:26:30.938 --> 00:26:31.679 So there's a couple of 00:26:31.739 --> 00:26:33.118 monitoring tools in there. 00:26:34.123 --> 00:26:35.784 How do we go about getting 00:26:35.884 --> 00:26:37.444 feedback from our stakeholders? 00:26:37.525 --> 00:26:39.026 We have a range of 00:26:39.145 --> 00:26:41.606 stakeholder feedback tools here as well. 00:26:42.087 --> 00:26:43.387 The first one that I'll 00:26:43.428 --> 00:26:46.769 mention is our risk culture survey. 00:26:47.210 --> 00:26:48.431 So it's a survey that can be 00:26:48.471 --> 00:26:50.271 done typically internally 00:26:50.612 --> 00:26:51.712 with your team to be 00:26:51.833 --> 00:26:53.193 looking at what's going on 00:26:53.953 --> 00:26:55.055 in your organisational 00:26:55.096 --> 00:26:56.636 culture for the topic of 00:26:56.696 --> 00:26:57.759 risk and be getting that 00:26:57.858 --> 00:27:00.342 feedback from your internal stakeholders. 00:27:00.821 --> 00:27:02.243 We also have a series of 00:27:02.344 --> 00:27:03.705 stakeholder surveys and you 00:27:03.726 --> 00:27:05.528 can see here we've got one for governance, 00:27:06.128 --> 00:27:07.650 one for risk and one for 00:27:07.690 --> 00:27:08.832 child safe environments. 00:27:08.872 --> 00:27:09.692 I'll just bring the child 00:27:09.732 --> 00:27:10.594 safe environments up. 00:27:11.074 --> 00:27:13.457 All of the VETA packs have 00:27:13.817 --> 00:27:14.798 stakeholder surveys. 00:27:14.838 --> 00:27:16.200 We're using that term deliberately. 00:27:16.280 --> 00:27:17.982 The survey is designed to be 00:27:18.103 --> 00:27:18.963 used with a broad 00:27:19.023 --> 00:27:20.826 cross-section of stakeholders. 00:27:20.846 --> 00:27:21.807 So you might be using this 00:27:21.846 --> 00:27:22.907 survey with your staff, 00:27:23.249 --> 00:27:23.970 with your students, 00:27:24.349 --> 00:27:25.731 with your community representatives, 00:27:25.791 --> 00:27:27.334 with your employers, et cetera. 00:27:27.993 --> 00:27:31.414 The survey items are 00:27:31.454 --> 00:27:33.516 directly aligned to your 00:27:33.576 --> 00:27:35.396 systematic monitoring and evaluation, 00:27:35.416 --> 00:27:37.237 your performance and outcome indicators. 00:27:37.517 --> 00:27:38.617 They're also directly 00:27:38.637 --> 00:27:40.137 aligned to the standards for RTOs, 00:27:40.617 --> 00:27:42.679 you might be using them in print, 00:27:42.719 --> 00:27:43.858 you might be using them online, 00:27:43.898 --> 00:27:44.660 you might build them into 00:27:44.680 --> 00:27:45.680 your annual surveys, 00:27:45.720 --> 00:27:46.759 you might be using them on 00:27:46.799 --> 00:27:47.901 an ad hoc basis, 00:27:48.681 --> 00:27:50.061 such as when you're doing 00:27:50.102 --> 00:27:50.821 an internal audit. 00:27:51.561 --> 00:27:53.124 All of our surveys, 00:27:53.163 --> 00:27:54.265 stakeholder surveys across 00:27:54.325 --> 00:27:55.405 all of our VETA packs use 00:27:55.445 --> 00:27:56.906 the four-point Likert scale. 00:27:57.208 --> 00:27:59.029 So we are forcing a negative 00:27:59.089 --> 00:28:00.991 or strongly negative or a 00:28:01.051 --> 00:28:02.212 positive or strongly 00:28:02.252 --> 00:28:05.195 positive response for the 00:28:05.655 --> 00:28:07.397 support of that analysis of 00:28:07.417 --> 00:28:08.739 the feedback as it's coming in. 00:28:09.779 --> 00:28:10.500 So as I mentioned, 00:28:10.881 --> 00:28:11.982 we've got three different 00:28:12.022 --> 00:28:13.183 stakeholder surveys there 00:28:13.203 --> 00:28:14.585 to be used to be capturing 00:28:14.965 --> 00:28:16.186 stakeholder feedback on 00:28:16.247 --> 00:28:17.508 those three functions, 00:28:17.567 --> 00:28:19.069 the processes that are in 00:28:19.109 --> 00:28:20.050 place on those three 00:28:20.090 --> 00:28:21.712 functions within your provider. 00:28:22.393 --> 00:28:23.453 So we've got the monitoring 00:28:23.634 --> 00:28:24.494 framework in place. 00:28:24.535 --> 00:28:25.455 We've got monitoring and 00:28:25.476 --> 00:28:26.577 tracking tools in place. 00:28:26.617 --> 00:28:27.578 We've got stakeholder 00:28:27.618 --> 00:28:29.180 feedback tools in place. 00:28:29.220 --> 00:28:30.340 The other thing that we need 00:28:30.381 --> 00:28:31.241 to be thinking about 00:28:32.123 --> 00:28:34.184 is that critical examination, 00:28:34.384 --> 00:28:35.645 that periodic review and 00:28:35.685 --> 00:28:37.027 evaluation of our 00:28:37.067 --> 00:28:38.048 performance and outcomes. 00:28:38.607 --> 00:28:39.868 And the way that we're doing 00:28:39.909 --> 00:28:41.911 that is your internal auditing. 00:28:41.990 --> 00:28:43.672 So you do need to have your 00:28:43.852 --> 00:28:45.553 internal auditing tools in place. 00:28:45.913 --> 00:28:46.874 We're including three 00:28:47.013 --> 00:28:48.194 internal auditing tools in 00:28:48.214 --> 00:28:48.996 this particular pack. 00:28:49.016 --> 00:28:49.276 Again, 00:28:49.516 --> 00:28:51.057 all of the VETA packs now have 00:28:51.157 --> 00:28:52.157 internal auditing tools. 00:28:52.759 --> 00:28:53.859 All of the internal auditing 00:28:53.880 --> 00:28:55.721 tools are aligned with the 00:28:55.760 --> 00:28:56.682 international standard 00:28:56.801 --> 00:28:58.222 ISO-Nineteen-Thousand-Eleven 00:28:58.282 --> 00:28:59.403 guidelines for auditing 00:28:59.443 --> 00:29:00.265 management systems. 00:29:01.125 --> 00:29:02.727 and in this pack we're 00:29:02.767 --> 00:29:03.727 providing the internal 00:29:03.787 --> 00:29:04.788 audit tool for governance 00:29:05.127 --> 00:29:06.229 the internal audit tool for 00:29:06.308 --> 00:29:07.830 risk and the internal audit 00:29:07.871 --> 00:29:09.471 tool for child safe 00:29:09.592 --> 00:29:11.093 environments and as you can 00:29:11.133 --> 00:29:12.173 see here with the format 00:29:12.294 --> 00:29:13.214 each of the internal audit 00:29:13.255 --> 00:29:14.195 tools we have the audit 00:29:14.236 --> 00:29:15.196 plan we've got the 00:29:15.237 --> 00:29:16.958 objectives and scope on the 00:29:16.998 --> 00:29:17.798 left hand side we're 00:29:17.838 --> 00:29:18.940 covering off how the audit 00:29:19.000 --> 00:29:20.401 is occurring on the right 00:29:20.441 --> 00:29:21.260 hand side we've got the 00:29:21.300 --> 00:29:22.782 audit criteria and we're 00:29:22.843 --> 00:29:25.224 doing a quality audit effectiveness 00:29:26.319 --> 00:29:27.520 And we also include the 00:29:27.560 --> 00:29:29.123 compliance audit for the 00:29:29.143 --> 00:29:30.163 standards for RTOs, 00:29:30.203 --> 00:29:31.505 twenty twenty five requirements. 00:29:31.904 --> 00:29:33.185 You can see again the risk 00:29:33.226 --> 00:29:34.728 based thinking built into 00:29:34.948 --> 00:29:36.269 all of the better tools. 00:29:36.308 --> 00:29:37.569 We're capturing the key 00:29:37.630 --> 00:29:38.711 risks that we're addressing 00:29:38.750 --> 00:29:39.771 with our internal auditing 00:29:40.212 --> 00:29:41.513 and also the opportunities 00:29:41.594 --> 00:29:42.674 that the organisation is 00:29:42.734 --> 00:29:45.237 benefiting from in doing this auditing. 00:29:45.778 --> 00:29:47.660 We then go into the sampling plan. 00:29:48.480 --> 00:29:49.681 We're familiar with sampling 00:29:49.721 --> 00:29:51.421 from our validation processes, 00:29:51.461 --> 00:29:52.942 validation being an audit 00:29:53.102 --> 00:29:54.182 of assessment judgements. 00:29:54.582 --> 00:29:56.923 But if you're an internal external auditor, 00:29:56.962 --> 00:29:57.843 you'll know it's not just 00:29:57.883 --> 00:29:59.384 validations where we do sampling, 00:29:59.463 --> 00:30:01.265 it's all audits where we 00:30:01.305 --> 00:30:02.884 need to be sampling the evidence. 00:30:03.384 --> 00:30:05.205 So you can see here in our sampling plan, 00:30:05.385 --> 00:30:07.007 again, we've got that risk-based thinking, 00:30:07.047 --> 00:30:08.807 the risk factors associated 00:30:08.846 --> 00:30:10.127 with a particular topic area. 00:30:11.573 --> 00:30:13.653 And then based on those risk factors, 00:30:13.692 --> 00:30:14.252 we're making a 00:30:14.272 --> 00:30:15.594 determination on the sample 00:30:15.653 --> 00:30:17.614 size that we're going to be 00:30:17.814 --> 00:30:19.173 auditing and also the 00:30:19.213 --> 00:30:20.434 random sampling approach. 00:30:20.454 --> 00:30:21.815 And we can be documenting those. 00:30:22.335 --> 00:30:23.795 We then go into the quality audit, 00:30:23.835 --> 00:30:25.134 perhaps no surprises here. 00:30:25.174 --> 00:30:26.955 Here are the outcomes or the 00:30:26.996 --> 00:30:28.476 quality objectives that we 00:30:28.516 --> 00:30:29.375 need to achieve. 00:30:29.675 --> 00:30:30.695 Here are our performance 00:30:30.736 --> 00:30:31.836 indicators and outcome 00:30:31.895 --> 00:30:33.037 indicators that we've set. 00:30:33.076 --> 00:30:34.836 Here are the targets on how 00:30:34.856 --> 00:30:35.696 we're going to measure 00:30:35.717 --> 00:30:36.777 those that we've set. 00:30:37.217 --> 00:30:37.957 And then the internal 00:30:38.017 --> 00:30:39.577 auditors are accessing and 00:30:39.637 --> 00:30:40.778 reviewing the evidence 00:30:41.178 --> 00:30:42.499 that is required to be 00:30:42.519 --> 00:30:43.200 looking at those 00:30:43.220 --> 00:30:44.060 performance and outcome 00:30:44.101 --> 00:30:45.201 indicators and we're making 00:30:45.221 --> 00:30:46.583 an evaluation is this 00:30:46.623 --> 00:30:49.545 effective and are there any 00:30:49.565 --> 00:30:50.445 improvements or 00:30:50.486 --> 00:30:51.626 recommendations or other 00:30:51.666 --> 00:30:52.768 findings that we want to 00:30:52.807 --> 00:30:54.009 make so we've got that 00:30:54.068 --> 00:30:55.871 quality audit built in and 00:30:55.911 --> 00:30:57.051 as I mentioned before we go 00:30:57.092 --> 00:30:58.393 into the compliance audit 00:30:58.712 --> 00:30:59.713 and all of our veta tools 00:30:59.773 --> 00:31:01.214 use the same format for our 00:31:01.234 --> 00:31:02.355 compliance auditing we've 00:31:02.375 --> 00:31:04.117 got our focus area then 00:31:04.438 --> 00:31:05.479 we've got the information 00:31:05.499 --> 00:31:06.440 for that focus area 00:31:06.960 --> 00:31:08.080 We've got the outcome 00:31:08.121 --> 00:31:09.642 standard or the compliance 00:31:09.662 --> 00:31:10.782 standard and any 00:31:10.843 --> 00:31:12.525 information relevant to that standard. 00:31:12.884 --> 00:31:13.565 And then for each 00:31:13.645 --> 00:31:15.686 performance indicator or item, 00:31:16.147 --> 00:31:17.028 we have a table. 00:31:17.188 --> 00:31:18.449 And the table includes key 00:31:18.470 --> 00:31:20.171 questions that the internal 00:31:20.211 --> 00:31:21.432 auditors can be asking your 00:31:21.471 --> 00:31:22.113 team at audit. 00:31:22.432 --> 00:31:23.594 Very good to ensure that 00:31:23.614 --> 00:31:25.115 your team get that feeling 00:31:25.134 --> 00:31:26.096 and understanding of how an 00:31:26.115 --> 00:31:27.176 audit works and can answer 00:31:27.217 --> 00:31:28.156 those questions because 00:31:28.176 --> 00:31:28.998 they may be the same 00:31:29.018 --> 00:31:30.619 questions that external 00:31:30.700 --> 00:31:31.740 auditors might be asking 00:31:31.759 --> 00:31:33.201 when your regulator comes to visit. 00:31:33.442 --> 00:31:34.742 So handy to make sure that 00:31:34.782 --> 00:31:35.624 they're across those. 00:31:36.144 --> 00:31:37.484 Then we've got the evidence 00:31:37.525 --> 00:31:38.826 that needs to be in place 00:31:39.226 --> 00:31:40.487 and checklists for that as 00:31:40.527 --> 00:31:41.247 it's confirmed. 00:31:41.606 --> 00:31:42.807 And then we've got free form 00:31:42.867 --> 00:31:44.088 areas for you to document 00:31:44.128 --> 00:31:45.509 any other evidence that 00:31:45.549 --> 00:31:46.789 you're using as a provider 00:31:46.829 --> 00:31:48.151 to demonstrate your compliance. 00:31:48.451 --> 00:31:50.311 And then again, we've got that evaluation. 00:31:50.332 --> 00:31:51.553 The auditor is determining, 00:31:51.633 --> 00:31:52.554 is this effective? 00:31:53.555 --> 00:31:55.317 And are there improvements 00:31:55.416 --> 00:31:56.657 or other recommendations or 00:31:56.698 --> 00:31:57.699 findings that the auditor 00:31:57.778 --> 00:31:58.460 is going to make? 00:31:58.480 --> 00:31:59.221 And as I mentioned, 00:31:59.801 --> 00:32:01.002 each of the performance 00:32:01.063 --> 00:32:02.664 indicators has its own table, 00:32:03.005 --> 00:32:04.426 so that audit continues to 00:32:04.446 --> 00:32:06.328 cover off on each of the 00:32:06.368 --> 00:32:07.309 requirements that the 00:32:07.349 --> 00:32:09.512 provider is required to demonstrate. 00:32:10.765 --> 00:32:13.266 So there you have it guys, within our pack, 00:32:13.686 --> 00:32:15.247 we have all of those 00:32:15.267 --> 00:32:16.728 various templates and tools 00:32:16.827 --> 00:32:18.308 to support the management 00:32:18.328 --> 00:32:19.130 of your operations, 00:32:19.170 --> 00:32:19.950 getting in place those 00:32:19.990 --> 00:32:21.351 systems and processes and 00:32:21.391 --> 00:32:22.791 practices and recording those. 00:32:23.392 --> 00:32:24.211 And then all of those 00:32:24.231 --> 00:32:25.452 templates and tools for the 00:32:25.573 --> 00:32:26.814 systematic monitoring and 00:32:26.854 --> 00:32:28.194 evaluation for setting up 00:32:28.634 --> 00:32:30.395 your M&E framework, the performance, 00:32:31.056 --> 00:32:32.337 outcome and the performance 00:32:32.357 --> 00:32:33.419 indicators the outcome 00:32:33.439 --> 00:32:34.701 indicators the monitoring 00:32:34.760 --> 00:32:36.103 tools the stakeholder 00:32:36.143 --> 00:32:38.266 feedback tools and the 00:32:38.445 --> 00:32:39.548 internal audit tools to do 00:32:39.567 --> 00:32:40.808 that critical examination 00:32:41.009 --> 00:32:42.672 and evaluation of whether 00:32:42.692 --> 00:32:43.973 you're achieving fulfilling 00:32:44.253 --> 00:32:45.476 your requirements achieving 00:32:45.496 --> 00:32:46.696 that quality level for your 00:32:46.717 --> 00:32:48.019 performance and your outcomes 00:32:48.740 --> 00:32:49.580 Before I let you go, 00:32:49.601 --> 00:32:50.382 let me just leave you with 00:32:50.402 --> 00:32:51.423 some top tips here. 00:32:51.823 --> 00:32:52.663 In the first instance, 00:32:52.703 --> 00:32:54.345 you must understand the 00:32:54.384 --> 00:32:56.227 requirements as they apply 00:32:56.267 --> 00:32:58.189 to you in your VET context. 00:32:58.249 --> 00:32:59.150 I'm not just talking about 00:32:59.650 --> 00:33:00.770 the standards for RTO's 00:33:00.810 --> 00:33:02.073 twenty twenty five requirements. 00:33:02.113 --> 00:33:03.634 If you think about the area of governance, 00:33:03.733 --> 00:33:04.654 strategy, risk, 00:33:04.994 --> 00:33:06.576 you need to understand the requirements, 00:33:06.596 --> 00:33:07.958 the expectations of all of 00:33:07.978 --> 00:33:09.720 your stakeholders and how 00:33:09.759 --> 00:33:11.761 they need to be built into. 00:33:12.362 --> 00:33:13.702 your quality management 00:33:13.742 --> 00:33:14.804 system and implemented. 00:33:15.163 --> 00:33:15.805 You do need to have 00:33:15.884 --> 00:33:16.865 leadership commitment to 00:33:16.945 --> 00:33:18.026 understand the importance 00:33:18.086 --> 00:33:19.207 of these and how they're 00:33:19.227 --> 00:33:21.088 going to drive that quality 00:33:21.128 --> 00:33:22.569 focus and that robust 00:33:22.609 --> 00:33:23.971 approach within your operations. 00:33:24.030 --> 00:33:24.951 Then you need to get that 00:33:25.051 --> 00:33:26.972 framework and those processes in place. 00:33:27.053 --> 00:33:28.253 Where's your governance framework? 00:33:28.674 --> 00:33:29.815 Where's your organisational 00:33:29.855 --> 00:33:30.556 risk framework? 00:33:30.816 --> 00:33:31.997 Where's your quality framework? 00:33:32.037 --> 00:33:32.917 Where's your monitoring and 00:33:32.958 --> 00:33:34.098 evaluation framework? 00:33:34.439 --> 00:33:36.079 And how are you using all of 00:33:36.099 --> 00:33:37.000 those processes and 00:33:37.121 --> 00:33:38.162 implementing and embedding 00:33:38.182 --> 00:33:39.883 those within your organisation? 00:33:39.903 --> 00:33:40.784 That's going to require 00:33:41.364 --> 00:33:42.644 More personnel training, 00:33:42.684 --> 00:33:43.766 making sure the personnel 00:33:43.846 --> 00:33:45.607 understand not just their 00:33:45.827 --> 00:33:47.048 requirements of their roles 00:33:47.068 --> 00:33:48.210 and responsibilities to the 00:33:48.250 --> 00:33:49.892 standards for RTOs, 00:33:51.113 --> 00:33:53.233 but across all of those requirements, 00:33:53.273 --> 00:33:54.154 stakeholder requirements 00:33:54.194 --> 00:33:55.936 and how to effectively implement 00:33:56.497 --> 00:33:57.597 and manage that system. 00:33:58.018 --> 00:33:59.719 If you've got personnel doing monitoring, 00:33:59.798 --> 00:34:01.400 how to do that monitoring effectively. 00:34:01.740 --> 00:34:02.579 If you've got personnel 00:34:02.619 --> 00:34:04.121 doing the internal auditing, 00:34:04.141 --> 00:34:05.102 your internal auditors, 00:34:05.162 --> 00:34:06.923 how they implement internal 00:34:06.982 --> 00:34:07.762 audits effectively. 00:34:07.803 --> 00:34:09.264 So that personnel training 00:34:09.724 --> 00:34:10.724 and the capability of your 00:34:10.764 --> 00:34:12.005 personnel is so very important. 00:34:12.405 --> 00:34:13.045 And then you need to be 00:34:13.106 --> 00:34:14.387 tracking and monitoring 00:34:14.427 --> 00:34:15.746 that on an ongoing basis, 00:34:15.847 --> 00:34:18.047 doing your periodic reviews 00:34:18.108 --> 00:34:18.949 and your internal audits 00:34:18.969 --> 00:34:20.710 and making sure that all of 00:34:21.289 --> 00:34:22.670 the improvements that are 00:34:22.710 --> 00:34:23.771 identified along the way 00:34:23.971 --> 00:34:25.112 are being implemented to 00:34:25.172 --> 00:34:27.431 improve your systems and to 00:34:27.793 --> 00:34:29.773 improve your systems and 00:34:29.833 --> 00:34:33.054 also to improve your services delivery. 00:34:33.135 --> 00:34:35.114 I hope you found that really useful, guys. 00:34:35.474 --> 00:34:37.175 I'll look forward to seeing 00:34:37.195 --> 00:34:38.797 you on an upcoming live session. 00:34:38.916 --> 00:34:39.317 Take care.